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Business Profile

Medical Service Organization

UChicago Medicine at Ingalls - Tinley Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Service Organization.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint regarding my experience at UChicago Medicine at Ingalls - Tinley Park, IL, on December 22, 2023. My visit was marked by significant delays, unprofessional conduct by the attending physician, Dr. **** and unnecessary charges for services I did not require or benefit from.Unprofessional Conduct:Upon arrival, I waited for 90 minutes before being placed in an exam room. After an additional hour with no contact from Dr. *** or any medical staff, I inquired about the delay.Dr. *** entered the room without introducing himself or identifying his role, raising concerns about basic patient care protocols.Throughout the consultation, Dr. *** exhibited a dismissive and annoyed tone, disregarding my concerns and failing to provide appropriate reassurance or address my anxiety.When I expressed my lack of trust due to his unprofessional conduct, Dr. *** dismissively stated that I "did not need to trust him to be my doctor." **** response is unacceptable and undermines the essential trust between patient and physician.Unnecessary Charges:Despite informing Dr. *** of my recent blood work (performed within six months), he insisted on ordering additional tests, significantly extending the wait time and incurring unnecessary charges.Ultimately, Dr. *** prescribed the same medication I had initially requested, raising questions about the necessity of the additional tests and associated charges.Request:Given the unprofessional conduct and unnecessary charges associated with Dr. ***** care, I respectfully request the following:Reimbursement of all emergency room and physician fees related to Dr. ***** services on December 22, 2023, to both my insurer and I.A thorough investigation into Dr. ***** conduct to ensure adherence to patient care standards and professional ethics. I am open to discussing this matter further and can provide additional documentation, including witness statements, if needed.

    Business Response

    Date: 02/01/2024

    Leadership from the Urgent Aid have reached out to the patient directly and resolved the issue. 

    Customer Answer

    Date: 02/01/2024

     
    Complaint: 21168758

    I am rejecting this response because: an apology is not acceptable, as I request all charges be cleared and/or refunded.
    Rebuttal to business response: I spoke to one leader whom does not directly supervise doctors, and the issue was not resolved.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this Uchicago Medicine at Ingalls- Tinley Park and Uchicago Medicine at ********* in May of 2022 to use their ****** Aid centers for an earache . I have health insurance through Aetna, and they recommended the Tinley and ********* as providing locations for urgent care.After receiving care, each facility charged me a $175, which is the copay for an emergency room visit. My normal surgery care copay is less than $50. When I called the Tinley Park location, they stated over the phone that they are an emergency department and hung up on me. I attempted to dispute the charges with *****, which they denied. The websites of Uchicago Medicine at Ingalls- Tinley Park and ********* locations both list their *********** centers as ****** Aid online. Nowhere do they mention providing ******************** services, yet they billed me for and ER visit. Several people on ****** reviews listed the same problem.I wasnt aware of the better business bureau until today, so I am filing complaint now. I believe Medicine at Ingalls is misleading their patients/customers regarding their ****** care services, leading them to bill at higher prices as emergency department visits.I was hoping to recuperate some of my money, but if that is not possible, I am hoping they will end this likely fraudulent practice

UChicago Medicine at Ingalls - Tinley Park is NOT a BBB Accredited Business.

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