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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/10/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Made an error in the type of payment i used and have tried to cancel order repeatedly. they even provide a cancel order button for this purpose. DON'T USE IT HOWEVER, BECAUSE IT DOESN'T WORK AND THEY WON'T CANCEL ORDER BECAUSE THEY CLAIM THEY'RE SO FAST AT SHIPPING THAT ONCE YOU ORDER IT'S SHIPPED! I HAVE ASKED THEM TO CANCEL AND THEY TOLD ME TO JUST REFUSE PACKAGE BUT THEY'LL TRY AND CALL ME BACK. THEY HAVEN'T
Business response
12/14/2021
Good morning,
We do apologize for the inconvenience that this has caused you. It looks like we were able to catch the order, ***********, and have successfully cancelled the order and charge.
If you have any other questions or concerns, please reach out to ************************************** directly.
****************
Customer support
Customer response
12/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had ordered the NuWave Bravo XL Oven from their website: https://nuwavebravo.com Order: *******. Tracking says *** 1ZX4R1540340864107 delivered on Friday 10/29/2021 I contacted the NuWave customer service via email, they stated I had to contact *** to investigate, I contacted *** to open a claim, they stated I had to have NuWave start the claim as the sender. Nuwave says *** released of liability without my consent. Nuwave will not resolve my issue and locate my missing items.Business response
11/10/2021
Good Morning,
We do truly apologize for the inconvenience that this has caused you. Both packages were delivered based off of the *** tracking information for the order. A call tag has been issued for the Bravo XL, which was confirmed to be delivered by customer.
*** has already attempted to pick up the package as of 11.05.21.
Unfortunately, we are unable to open a lost package claim for the Pressure Cooker that was a free gift on the order. Once we receive the Bravo XL, a refund will be issued for product price.
If you have any more questions or concerns, please reach out to **************************************.
****************
Customer Support
Customer response
11/12/2021
Complaint: 16094151I have sent back the damaged Bravo XL oven but you keep charging me. I want this escalated to a member of corporate executive resolutions!
Business response
11/22/2021
Good Morning,
We do apologize for the inconvenience. We have not received the Bravo XL for a refund as of 11.22.21.
If tracking information is available for the returned item, please email it to *************************************** Once received, a refund of product price less p&h will be issued.
****************
Customer Support
Customer response
11/23/2021
Complaint: 16094151
Escalate my issue to a member of management because you're not competent to resolve my issue. AS I HAVE ALREADY STATED, *** HAS PICKED UP THE *** FROM OUTSIDE MY FRONT DOOR. THEY ARE RESPONSIBLE! I WANT A REFUND OR I WILL DISPUTE WITH MY BANK!!!
Sincerely,
*********************Initial Complaint
09/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have barely had my Bravo Nuwave for 4 months and the letters that show what buttons your pressing are already fading???????? some to the point of not even being able to make out... We **** like NORMAL ppl and not with greasy fingers so this should NOT be happening "regardless".... Ive sent at least 5 emails since August and have called several times... to no avail... every time i call and speak to someone in CS, they ask me to do the same thing and it's to send them pictures. THEY JUST DON'T LISTEN! I tell them i already have several times... then i asked to speak to someone in corporate (by this time I'm FUMING!) and they keep me on the phone for 40+ minutes... the most unprofessional company i have ever seen... and their products are starting to show it... I am within warranty, and if their treatment to their customers are any indication of what the end result will be... I WANT A COMPLETE REFUND! ABSOLUTELY "NOT" GOING TO TAKE THIS CIRCUS ANYMORE... Please advise my next step!Business response
09/08/2021
Good Morning,
Thank you for providing us with all this information. We truly do apologize for the inconvenience that this has caused you. Unfortunately, the order is past the 90 day money back guarantee time frame to return for a refund.
The Bravo XL does have a 1 year VIP warranty, based off of the original purchase date. All we would need is the model number and serial number of your unit, and we can replace the powerbase at no cost to you.
If you would like to move forward with this, please contact me directly at **************************************.
Looking forward to hearing from you,
****************
Customer Support
Initial Complaint
09/04/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am trying to replace a defected product and I am not willing to accept the same product because its defective. I informed the Agent ******** of my offer and she refused the offer and did not comment on the melted hinge.I would not feel comfortable using the Brio again and I requested to replaced the Brio for a Nu Wave 6 Qt Fryer. I was denied by the AgentBusiness response
09/07/2021
Good Morning,
We apologize for the inconvenience that this has caused. Unfortunately, like the agent had mentioned, we do not do exchanges.
We can move forward with a warranty claim on the current unit. All we would need is the information originally requested. The email has been attached.
If you are interested in purchasing the smaller, 6QT Brio, unit, we can definitely look into a possible discount. If you would like to move forward with this, please email me directly at **************************************.
****************
Customer Support
Customer response
09/08/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Please send the replacement unit with the door. I accept your relief. Please set everything up
Initial Complaint
09/01/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Hello,I had filed a complaint previously to the BBB regarding Nuwave. I had purchased Nuwave where it was a buy one get one and with in a weak of using my first Nuwave the dome broke completely while it was on. So I contacted the BBB and they contacted Nuwave and was told that they will send me a new and better dome(which they should've done from the first place) and if and when it cracks just call Nuwave take a picture and email it to them. Now some years pass i take out my second Nuwave to use it and not even a week passes and the whole Dome broke all over. Not only is this dangerous but should have never even sold it with out a thorough inspection. So I call Nuwave, now they tell me I'm not even in the system after I gave them the case number from BBB ******** and still couldn't find me. I gave them the model number and still couldn't find me. Crazy how I just disappeared from their system.Business response
09/02/2021
Good Morning,
For customer satisfaction, we are replacing dome with a Power Dome free of charge. However, this is only a one time curtesy as we do not have record of her original purchase from 2015.
Please find invoice of order attached.
If you have any other questions or concerns, please reach out to **************************************
****************
Customer Support
Customer response
09/05/2021
Complaint: 15823148
I am rejecting this response because:This is a Nuwave product. Nuwave should be responsible forAny defects cause from their products. When I get the newOne and if the something happens with the dome i shouldStill get it free of charge. Nuwave should stand byTheir products. Who makes a dome that can't handleThe heat and shatters while your cooking something?I provided a case number from my previous complaintAnd I'm supposed to receive one if it ever happens free of charge and free shipping and handling.
Sincerely,
Maysara MostafaBusiness response
09/08/2021
Good Afternoon,
Unfortunately, without proof of purchase or an order in our system, the replacement recently sent is a one time exception.
Any future replacements, will have to be at the customers expense.
If you have any other questions or concerns, please reach out to **************************************.
****************
Customer Support
Customer response
09/09/2021
Complaint: 15823148
I am rejecting this response because:
This is completely unacceptable coming from a business. They are selling defective products.Sincerely,
Maysara MostafaInitial Complaint
08/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a product from them. An Air fryer over a year ago. I didn&#**;t like it. They told me I could ship it back. They kept saying they haven&#**;t received it. Eventually, I got ahold of the returns department, named ****, she told me they received it and sent me a letter to verify the receipt. A year and a month later, I received a collection notice telling me I owe ****** dollars. The account # they gave me is ********. The client # they gave me is #******bruhub.Business response
08/19/2021
Good Afternoon,
We truly apologize for the inconvenience. Your order and account has been removed from collections.
There will be no further contact in regards to payment from order 796474.
If you have any questions or concerns, please reach out to me directly at **************************************.
Alyssa N
Customer Support
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Get a QuoteCustomer Complaints Summary
66 total complaints in the last 3 years.
14 complaints closed in the last 12 months.