Business ProfileforRoyell Communications Inc

We call to upgrade our internet so we had service out to the garage not just the main part of the house. The company missed the first visit complete the called and told me the moved us up into a early time slot and then never showed. The next day I call and asked why no one showed the lady said we had been mover to 5 days later in the morning. I told them this is not what I was told I was a manager to call me no call. Nothing! Finally 5 day later I got a my service Upgrade the two they came out was great did a wonderful job they call in because I had to pay for the line ran and so on I did with a debit card. I had no balance as I paid the full month already. Now this morning on March 29 I got a email saying I have a past due amount and a late fee. I never received a new email saying anything about and additional charge. I paid for it all when they installed it they said in the phone it was a 0 balance. So now Im looking at a late fee for extra billing I never was told about. After waiting 5 days extra because the couldn’t make it in the space I was originally told for service upgrade. Not talking to anyone about extra charges after I paid for everything when they installed it. No billing sent to my email. Nothing and they add a late fee for it. I check my email several time a day. I would like to repeat the two who came out on the new appointment to finally set it up did a great job.