We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restoration Companies

Viking Home Pros PLLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July I started getting quotes from roofers when I came across Viking Home Pros they seemed nice and were in the BBB so They had the lowest bid so I went with them. Then problems started they never showed up when they were suppose to I had to keep calling and texting they finialy showed up for work they started on the shingle part which they never replaced plywood that was soft and were suppose to replace all facia wood that was rotted and not splice into a piece that needed replaced which they did. Then they said they would be back to finish flat roof and again I had to call and text for days to get it done then the salesman sold me on some silicone roof for the same price so I said ok. Then again they never replaced wood that need to be replaced and installed silicone without even cleaning the roof. I was watching from down the street now the roof is junk hundreds of bubbles containing water. I got a quote to replace what they did and was told they would have to replace everything so a thare off and replace needed. Then they were suppose to fix leak in garage and never did so I complained and they came out and tore off the roof vent on top and replaced with shingles now that need to be redone be cause i need a vent the garage is insulated and heated. I tried to call and the salesman blocked me and the owner will not answer and if he does he hangs up. So a week ago I got ahold of the salesman which has now quit and he let me know that he quit because of all the things they were doing to rip off customers he said that there are a number of people that are going through the same thing as myself. it's really hard to write everything that has happened But I now have a roof that needs to be redone and do not have the money to do and I would never let him touch anything of mine again. I am looking for money back to cover the new **** of around $9500.00 I am sending copy's of paperwork. Please Help and Thank You for all your help.

    Business Response

    Date: 05/11/2022

     
     
    This client never paid us 

Viking Home Pros PLLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.