Customer ReviewsforFIDELITONE

How is this company still alive? Disaster delivery experience with these fools now 3 times in the same year 2024. Started when they broke a media console, had to deliver a replacement one. Then, just this past weekend they were supposed to deliver 2 dressers, didnt, only brought 1 dresser. Called them and they have no idea where it is AND they were rude to me about it! Completely unacceptable! Pottery Barn needs to cease business with these incompetent buffoons!

We apologize for the inconveniences you have experienced with your recent deliveries. In review of your most recent delivery, we were able to obtain an update from your place of purchase. They have advised that the 2nd dresser was on production delay but should be on its way soon. Once the item is received at our hub, we will contact you to schedule delivery as quickly as possible.

This place is horrible. They received a table I had ordered from ******* almost 3 months ago. The delivery date has been rescheduled 4 times for no good reason. I advised them on multiple occasions that I was moving and that my movers would come on May 1. Once again, the delivery date was changed to May 9. I had to call Pottery Barn who graciously gave me a refund. Fidelity has horrible ****** reviews for this exact reason. Someone ought to put a warning label on this business.

Thank you for your comments, we apologize that your shipment was delayed and not delivered timely. We see that a transfer request has been made by Pottery Barn so your delivery will be made to your new address as soon as it arrives. We sincerely apologize.

This place is a logistics nightmare and don't know how companies like Arhaus and Pottery Barn use them for delivery. Back in December 2023 we had an expensive custom bed that took 4 months to receive from Arhaus be damaged while delivering. It was still usable so we used it until a new replacement came in. Replacement was fine. Then I had more furniture that was supposed to be delivered tomorrow. Even received a text confirming time of day of delivery tomorrow. But just received a notice that it cannot be delivered tomorrow and I needed to reschedule for another week out. I called Fidelitone and was told it couldn't be delivered because someone couldn't drive the truck tomorrow and was told I could accept the next delivery date of 8 days away. No empathy. No trying to figure out how they could get it to me sooner. Just take it or leave it. When I asked about the process of receiving it before then I got even more attittude from the customer service rep and they even hung up on me. They even said there were other people they needed to help so they couldn't stay on the phone. If you cannot offer help or try to navigate a situation for a client you shouldn't be in logistics. Plain and simple

Thank you for your review, we sincerely apologize for the dissatisfaction in scheduling of your merchandise. We see that you contacted our office multiple times and spoke to several staff members; we will review the voice recordings and continue training for a better customer service experience.

How many negative reviews? How many failed customer service attempts? How much damaged furniture? Why does the *** not clamp down on poor excuses for companies! Look at all these reviews! This company should loose their ******* **** and ******** ****** contracts. They dont deserve business from high end furniture companies. Delivering garbage would be above the quality of this fly by night delivery company

Thank you for your review, we apologize for any inconveniences you have experienced with your recent deliveries. We will review all operating procedures with our staff to ensure a more successful outcome in the future.

Fidelitone is a logistics/delivery company that does business with ***********************/Pottery Barn, where I recently purchased a sofa online. Fidelitone is the company hired to complete the delivery. First delivery attempt was scheduled on 01/13/2024 between 5:30 pm and 7:30 pm. The delivery team never arrived that day (despite me waiting until 9 pm) nor was there any communication about our delivery. I called Fidelitone the following Monday AM (01/15) and was not given a reason why the delivery was not completed. I rescheduled the delivery with Fidelitone for 01/18 and was told that the delivery team would arrive between 7:30 am and 9:30 am. Again, the delivery team did not show up. I called Fidelitone and they then informed me that the sofa would not be delivered today because of a power outage at their ******* facility. Again, no communication until I called Fidelitone. I have had to take a half day off from work due to these delivery issues. A quick online search history for Fidelitone shows that it has received numerous complaints similar to mine. I called ******** ******/Pottery Barn to inform them of the delivery issues and they made a note of it and will compensate me partially for the failed delivery attempts. The **************** Team Member mentioned that he's heard numerous complaints about Fidelitone and noted my dissatisfaction with their unreliability and lack of communication. I believe that companies like this either 1) overpromise what they can do 2) have incompetent/unprofessional employees or 3) some combination of 1 and 2.

Thank you for your review, we apologize for the interruption and dissatisfaction with your delivery experience.

I placed a $7,000 order with pottery barn on 11/23/23. I contacted PB customer service inquiring about ***************** 1/4/24 and was told the sofa was ready for delivery. I then contacted Fidelitone and was told that since they were still waiting for an ottoman (which hadn't shipped yet) I could not get the sofa (which has been sitting in the local warehouse). Multiple calls to PB ("you are eligible for *****************) and Fidelitone (you are not eligible a split delivery) and escalation to PB management, I now have a delivery date for the end of January. This is unacceptable, and the Fidelitone customer service has been the worst I have ever encountered. I have had items shipped to me from PB for years and have never had any issues. Due to this experience with Fidelitone, I have placed my last order with PB. 

Thank you for your review, we sincerely apologize for the inconveniences and dissatisfaction with your delivery experience. We see that your merchandise was finally delivered in late January and we will work with our partners to confirm split deliveries so that this does not occur in the future.

****************: I ordered a desk from Pottery Barn originally in Sept. 2023. It was to arrive between Oct. 6th to Oct. 20th. It never showed up, and Pottery Barn was unable to locate it, so customer service asked if I would like to reorder the desk and were very sorry for the inconvenience. I stupidly said "yes lets order again", so now it is suppose to be here between Dec. 13 to Jan. 2, ****. Today, Dec.27th, 2023, I called customer service at Pottery Barn and was told it had left Georgia on Dec. 13th and will take anywhere from 4 to 6 weeks to get to *******, **, and then another 11 1/2 hr.s to get to the *****, ***** area. I don't have any confidence at all that it will be here by the end of January **** or possibly the first part of February ****. This wait has been very stressful and it's completely ridiculous that it is taking so long. There has been no communication with this delivery service of the delays, and I have to do all the calling and asking where's my desk is, and that is totally unprofessional. I have no idea why BBB has given this company an A+ accreditation. After reading other reviews about them, it is a total mystery to me.

Thank you for your review; however, Fidelitone does not deliver into the ***** area. You should contact Pottery Barn / ******** Sonoma as the delivery will be managed out of their ******************* distribution center. We're very sorry for the delay in your delivery.

HORRIBLE company that needs its doors closed permanently. Ordered a Chair from Pottery Barn on October 1st. Delivery scheduled for November. ******** then pushed to December, now saying February 7th ****. I have been charged over $400 for this chair. Its a Christmas present so February is unacceptable. More unacceptable is Fidelitone. They have been the rudest company I have ever dealt with. No one will answer your questions, they just keep saying someone will get in contact with me and no one ever contacts me. They have hung up on me THREE times. I have been charged already $179 for shipping & they wont ship. *** suggested picking up my chair in person since its currently sitting about an hr from my house. They will not let me pick up my own chair that I have already paid for. The chair has been sitting at their ********* warehouse since December 8th. My chair is just sitting there and they wont deliver it in a timely manner. Sitting in a warehouse from the first part of December to February of the next year is unacceptable. I will NEVER buy from Pottery ********************** again because of Fidelitone. Their business practices are illegal!!

Thank you for your comments, we understand the chair has been delivered now and we apologize for the delay. Year end is always difficult in meeting everyone's delivery expectations and we are very sorry for the inconvenience.

I ordered a recliner from West Elm/******** and ****** on November 4th. The delivery date was set for December 14th. On December 13th at 2 pm I received a call from Fidelitone indicating the delivery would now be January 3rd. Fidelitone has had the chair in their warehouse since December 5th. The customer service rep at ********************** was not pleasant, being very short and saying there was nothing that could be done! After several emails and phone calls to West Elm/******** and ****** with their supervisors indicating many many people have complained/indicated their Fidelitone experience was unpleasant. All appear to have a take it or leave attitude. Sadly, this reflects poorly on all companies involved. The order was placed well within the time frame for delivery before Christmas. Maybe there needs to be other options for the so called white glove service. Very poor customer service from all involved. Too expensive an item to be left in a warehouse under who knows what conditions for a month. This is the Fidelitone ******* hub.

Thank you for your comments, we see that your recliner has been delivered and we apologize for any delays.