ComplaintsforElite Motors, Inc.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was going to purchase a car from elite motors. I was lied to about the vehicle having never been on an accident. This was disclosed after I spit $2000 down. They have not returned my down payment. This is theft. Horrible business and now will not answer my calls.

  

  Business response

  08/01/2024

  The **** card was refunded on 7/26 at 10:07am

• Initial Complaint

  07/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have spoken to the dealership several of times as well as Navy federal regarding the dealership not registering the title of the vehicle to the Secretary of Stater. If the title is not registered in the next 30 days I will be penalized and have to pay an higher interest rate. I DO NOT HOLD THE ***** TO THIS VEHICLE! Its not that I purchased this car 04/20/2024 and your company has failed to register the vehicle to the sectary of State!! I will return the vehicle for full reimbursement if you fail to turn in the title! Im not going to pay more money for a vehicle because of your company lacking to follow the guidelines!

  

  Business response

  08/01/2024

  Our finance department sends a title application to the state on every purchase. If there is a delay it is more than likely with the state. Once the state processes the title the state sends title to the lienholder.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I bought a 2020 *** x4 from Elite Motors *** **************************************. On the second day I took the car to a certified *** dealership just to have a inspection done they saw that the drive shaft was broking, ok I get that fix know I went in to get the car spray over and know the repair worker find out that the car was in a accident and they didn't do a good job cause it's a big Crack on the rear driver side panel ?? this dealership is a big scammer they need to go down cause it's hard for Mr to work my money and been scam by Elite Motors *** I am going to file a law *** against them for doing me this. So other car buyers don't go tru the same has me

  

  Business response

  08/01/2024

  Not sure where the problem is. We took care of the drive shaft from what I understand. We address and fix safety issues not cosmetic issues unless agreed upon at the time of sale.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a car in October 2023, sold that car in April 2024, canceled all of the warranties. Waiting for my refund. The company ******************** services sent my refund to Elite Motors on May 3. Elite Motors is then suppose to send me a check and I have received nothing. I contacted ********************, they report that Elite should have sent my refund. I requested their manager call Elite Motors, they said someone would. I then emailed *********************** the finance manager at Elite Motors, she does not handle cancellations so she forwarded my messages to ************ who has not responded to any of the messages. It is now June 19, no response from the cancellation department or ************ at all.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 05/08 went to Elite motors After meeting with **** we eventually narrowed down to one vehicle that we were interested in There were a few things that that needed to be repaired right away before we paid The hood needed to be buffed out and the LED taillight entire assembly needed to be replaced and we both signed and agreement to have that fixed After we signed the paperwork for the vehicle and paid a down payment of $11k we took the vehicle home we noticed a grinding noise We immediately took it to our mechanic for inspection 05/10 Our mechanic noticed the following Right rear lamp assembly inoperative/needs assembly/possible differential transmission or transfer case griding noise more noticeable in 4 wheel drive/received 2 codes distance sensing cruise control signal message counter incorrect front object detection control module torque request signal message counter incorrect)check technical service bulletins/driver assist system lights come on. We spoke to ***** at Elite motors and they assured us they can fix the problems We brought the vehicle back to Elite motors on 05/13 We were told that they were working on it and that we would have it back by the end of the week 05/17 On Tuesday 05/21 **** called to tell us they replaced a tensioner belt and added differential fluid That the vehicle was ready for a pick up We explained that was not the list of repairs On 05/28 they determined the differential needs to be rebuilt so they sent it to ********* ******************** Body Shop to do the repairs. On 06/03 we were told they wouldn't have the parts until the end of the week of the 10th of June **** have now had our vehicle for 22 days and nothing is fixed We have been renting a car out of our own pocket to drive We are looking for a resolution ASAP for them to repair and return the vehicle we purchased from them. We would also like them to adjust the balance due by 1 months payment to reflect having the car for so long, as well as our rental costs.

  

  Business response

  07/02/2024

  They picked up the vehicle on Saturday. So I'm not sure what they are looking for now. From my understanding, Elite was paying for a rental. Service was doing the repairs and paint on the hood. My management team and service have been in contact, letting them know the steps. I have not heard anything since Saturday.

  Customer response

  07/07/2024

   
  Better Business Bureau:
  
  It took weeks for them to start paying for a rental and yes they finally gave us our vehicle we purchased after 51 days.
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  4/29 we purchased a vehicle from Elite Motors. They offered a LoJack contract which I didnt want, I was told it was already installed and it couldnt be removed. The salesman made us feel like we had to get it and didnt have a choice if we wanted the vehicle, so they charged us $999 for this unwanted and non refundable contract. LoJack said I cant get a refund and its the dealer. After driving home after 4 hours, we realized the emergency key was missing and there were used napkins in the glove box, hair ties with hair included in a different glove box, garbage under the seat and used lottery tickets under the other seat. We also, got pulled over and after 3 weeks the vehicle still wasnt in the ** DMV data base. *** called and left messages asking for a manager to call back at least 5 times with no one ever calling to explain my displeasure and disappointment. They did offer to pay for a new key, just the key not a second fab. I feel bring forced to purchase a service contract and then not having any respect to have a manager call back is beyond irritating and I would like the $999 refunded.

  

  Business response

  05/31/2024

  We let them know that VW had to cut the blank and to let us know the cost and we would pay for it. They recently let us know it was done and dealership was waiting for payment. I got a text from customer as to who to call and the amount. My service manage called to pay and the person at the dealership (********) said it was paid. I called ****** and she said she paid for it and we were supposed to pay the dealership and pay them and the dealership would refund the money to the customer. So stating we were not covering this is not accurate at all.  The lojack was agreed to at purchase and we do not force anyone to buy our packages. The issue he had with the lojack was that it had trouble activating when switched to his name which we had fixed and he responded May 7th via text that it worked.

  Customer response

  05/31/2024

   
  Complaint: 21777476
  
  I am rejecting this response because: when I told you that I did not want any service contracts you said you had to talk to your manager.  Which then you said I can take off the two contracts but the LoJack was already installed and could not be removed.    That sounds like I was forced to purchase it when I said no.  If you didnt force me to take it why do I still have  it when I clearly told you I didnt want it?  I had to agree to it to get the vehicle.   Id like to cancel this contract for a full refund.   You did pay for the key, but it was not smooth whatsoever. We paid for the key to get it ordered and dealt with in a timely manner, because there was no faith of follow through on your end. We were advised that once you called and paid, we would be reimbursed. I did have the ** dealership call at the end, as no one responds to us. There was only resolution on the key because of our constant follow ***  and check-ins.  Just like the multiple times I called to speak to someone about the title and was promised a call from a manager and not once got one.  

  
  Sincerely,
  
  *************************

  

  Business response

  06/14/2024

  Again - nobody is forced to buy a vehicle. We sell the car a certain way as do any other dealership or transaction and the customer has the ability to say no to the transaction and not purchase the vehicle. Customer agreed to the service, signed for it in the finance department and the device is in the vehicle and in working order.

  Customer response

  06/20/2024

  Complaint: 21777476
  
  I am rejecting this response because: I do not accept that response. The phone calls are recorded according to the automated system. I said I did not want any service contract, and was told it was already installed. I was not forced to buy the vehicle but feel that the way it was presented that I did not have a choice. I left message after message requesting a call back from a manager asked the salesman to have a manager call me which I was promised would happen but didnt. We received a vehicle that was not clean, sold a product I was coerced into getting and have no way of getting my money back, and until I complained about it not being registered in ** it magically happened a few days later. All I do is want a refund for this LoJack contract, why isnt that a possibility?
  
  Sincerely,
  
  **********************;   

  

  Business response

  07/01/2024

  Again as I stated before - he agreed to the service of the lojack. He agreed at my desk and when in finance department he agreed and signed for the service. There is a *************************************** the window that is good for 90 days as a temporary registration while the plates and registration is being processed by the customers state. Can take up to 60 days or so to receive. The only thing missing was the blank key from the fab which was replaced. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a vehicle from this dealership on 04/03/24. It is 05/20/24. According to the Illinois Secretary of State, no actions have been taken to initiate the transfer of the title. The dealership will not return my calls, when calling from different phone numbers they are screening their calls by asking if it is me calling.

  

  Business response

  05/21/2024

  Checking on this.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I purchased a ***** CX5 from the dealership on 04/20/2024 for our daughter's birthday. We left the car there, waiting for a second key fob to be made for the car. We returned on 04/27/2024 to pick up the vehicle and find no key fob was made. They informed us to come back on Monday, and the key would be on them since they never made it, but the owner stated that they had to contact the critical person before telling us to come back on Monday. I informed them we would be back on Saturday, May 04, 2024, to get the vehicle once. We got there on Saturday, May 04, 2024. No second key fob was made. My husband was upset and said to give us the car because my daughter's birthday was in a couple of days, and we would get the key made ourselves. My husband and I went to get the second key fob for the car to be informed there was no key in the fob. I told them we were unaware that a key was supposed to be in the fob. The company was able to make an additional fob but could not copy our emergency key because we didnt have one. I contacted the company about the emergency key not being in the fob. They informed us the car is used and sold as is. The vehicle is still under warranty, but thats not here or there. How are we supposed to know an emergency key was supposed to be in a key fob if that information was not disclosed to us? I feel like this is why they kept holding us up for three weeks: because they knew the additional key was missing and failed to disclose that information to us. The dealership owes us an emergency key.

  

  Business response

  05/15/2024

   The locksmith had 3rd party key fobs and not OEM ***** fob which was the reason for the delay. The sales manager they spoke to said we could get them another key at our cost.

  Customer response

  05/15/2024

   
  Complaint: 21706520
  
  I am rejecting this response because you are correct. He said they would get us another key fob, but we have been waiting three weeks for that key that your company promised us. Our daughter's birthday was the following weekend. So when we got the key fob made ourselves and contacted your company about the emergency key missing. We were informed that we purchased the car as is, and your company would not provide us with the key. 

  It cost us $303 to make the key fob with the emergency key missing from the original key fob. 
  
  Sincerely,
  
  ***********************

  

  Business response

  05/15/2024

  The company agreed to do a 2nd key fob at our cost which is what was originally requested.

  Customer response

  05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have attached the cost of the receipt for the additional key fob. Plus we would like the additional $80 plus tax we needed to pay ***** to cut the additional keys. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Selling a truck with bald tires then problems occur I need explanation. Had to take truck to shop twice for repairs that *** be caused by wear on tires

  

  Business response

  06/18/2024

  We do not sell vehicles with bald tires. We inspect all tires and if they are within safety parameters. I am not sure about the issues the shop stated as "may have caused"'. The tires would have been in spec at purchase and the customer could have asked more about the tires at the time of purchase.
  

  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a vehicle from this company a year ago. First once i got the car I was told that I was not going to have any warranty's but a power train with is 2 weeks. I was told that the tires, windshield and an oil change the first one free. When I tried to contact the service department they always would say oh you will have to go on the waiting list which I'm still on the waiting list. I have gotten plenty of oil changes and bought my own new tires. This is a horrible place to do business like this. I use to work there and would hear of all the nasty things that were done to people and now I see why they always had so many people who complained. Now a week ago I thought about completing the process to trade in the vehicle which I was then told that my car is not eligible for trading because it is from ******. My dashboard still reads KM instead of miles I did not even look at the small symbol or told until I was told by another dealership. I was not aware made or told that the vehicle was Canadian. At a look back they really tried to pressure me into this car almost very uncomfortale but since I worked with some of the people I thought they could and would not do me that type of way. Oh and another thing I figured out I also have gap which I was told I would get nothing. I can not get my car fixed due to the car not being from the ** can not find any parts. I would like for this company to either replace this vehicle with a US vehicle or I will get a lawyer to help with this case.

  

  Business response

  05/22/2024

  We do not give free windshields or tires to customers and if she was an employee of ********************** she would know that. We do give the first oil change free. All customers sign a carfax that clearly states the origin of the vehicle - ie Canadian or US so every customer knows the origin of the vehicle. Parts for vehicles come from the manufacturer or supply stores that are located in the **. We do not order parts for cars from ****** just because its origin is ******. When it comes to the final decision to buy the ultimate decision to purchase is the consumers without pressure from the dealership.
  

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