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Business Profile

Heating and Air Conditioning

Chris Mechanical Services Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Chris Mechanical Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Chris Mechanical Services Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furnace was installed 2/11/25. Per our contract air cabinet filter size should be 16x25x4. However, they installed 16x25x1 without informing me. I was told they cant do it but when I have contacted other **** professional It is durable and just have to move the return air vent a bit to fit right size filter. My assumption is they thru dont want to do it because of little extra work for them.I have a chronic allergy and installing thicker size filter definitely help air circulation.I have contacted ***** from the office and left message with her several time was told owner will contact me which never happened. I had also communicated with sales manager Name **** and asking about this and he was very unprofessional and rude and accusing me Harrassing them and stop calling them when I call maybe called them no more than two times. Also he threat me to block my phone number when I asked him is there any way you can get it done?As a customer dont I have right to ask when something was not done what I promised? Please help me resolve this issue. Thank you.  

      Business Response

      Date: 03/12/2025

      We reached a agreement with the customer over the 'filter' he was concerned with. Attached is the email conversation where the Suman agreed to a refund of $400 for the filter. 

    Chris Mechanical Services Inc. is BBB Accredited.

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