Complaints

This profile includes complaints for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  IAA

  2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

  
• 

  Insurance Auto Auction

  1210 Kings Rd Schenectady, NY 12303

• 

  IAA

  66 Peconic Ave Medford, NY 11763

  
• 

  Insurance Auto Auctions, Inc

  57 Woodlawn Road Aliquippa, PA 15001

• 

  IAA

  87 Randolph Ave Avenel, NJ 07001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was involved in an accident where my vehicle had to be towed to a tow yard. My insurance did not want the fees to keep adding up as in regards to storage. They advised me that my vehicle would be taken to IAA which is there storage facility and that the Insurance Adjuster would inspect my vehicle over there at IAA. They told me that it was going to IAA in North Hollywood. After inspection it was my choice if I wanted them to fix it or to go to my body shop of choice. Long story short my vehicle was deemed totaled. My vehicle was at IAA for about a week. I tried calling IAA to find out about the hours and location and so forth and could never get through to anyone so I could go and get my belongings. Finally someone emailed me with a Stock # and advised me the hours and the location. I went to North Hollywood IAA and now they can't find my car. I took a day off of work so I could clean out my stuff out of car. Was there for about 2 hours until they finally located my car at there other location in *************. Why they moved my car? I don't know. I went to IAA ************* on 3/8/2023. I went into the little bungalow, gave them the stock and they said that my vehicle would be out shortly. When they brought my car everything inside was MISSING. I checked the entire car and they had bagged up some of my items basically the trash and had stolen everything else. I went inside to the IAA bungalow and told them that my stuff isn't in there and that it's been stolen and they said that it's not there responsibility and that I have to contact my Insurance. My vehicle was in there care. How is it not there responsibility? I called my Insurance and there telling me it's IAA responsibility. Most definitely IAA is responsible. I have been thrown back and forth with My insurance Company and IAA. I can't ever get in touch with anyone at IAA. I want to be reimbursed. They need to take accountability for what has happened.

  

  Business Response

  Date: 04/03/2023

  Thank you for your email,

  To be better able to assist you with this matter I will need the following from you. Please send me the vehicle vin number any stock number you were given and the items you say were taken from you car. after I receive this information from you I will reach out to that branch manager and have them view the security tapes to see what happened while with us. 

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was picked up and taken to this lotwhen there was one MUCH closer, but taken here by the insurance company of a woman who rear ended my car. It took several weeks to be picked up. My husband decided to take the buyback option from the insurance company and our car was returned at a later time. The pictures that this company sent to the insurance company were not of my car. The odometer wasnt even right because they failed to get the keys to the car before taking it. They caused EXCESSIVE damage to the car, it was in the process of being stripped, speakers stolen, tools from in car stolen and best of all..the frame was bent when it was returned and wasnt when picked up. No one from this place can be bothered to return my calls!

  

  Business Response

  Date: 03/27/2023

  Thank you for your email, 
  

  To be better able to assist you with this matter I will need the branch name it was taken to and the vin number of the vehicle. Once I have received this information, I will reach out to that branch manager and have them review the tapes of your drop off. If this occurred at our branch it will be on tape if not, then it may have happened in route and yes you would have to speak to the tow company, I will also try to retrieve the towing information once I get the information from you that I need for all of this.
  

  Thanks 
  

  ******* (Will) *******
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian / ******* Escalation Team

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I took our vehicle to IAA *** in *******, ** to sell on Consignment. We took pictures before leaving it with them and have a picture of the radio in the car and it worked. We picked up the vehicle and the radio was not in it. The front left tire was flat and parked over a pot hole, and the vehicle smelled musty and moldy from the window being left open in the rain. We returned to IAA's office and showed them pictures of the radio we took before dropping it off to them. The clerk asked us how much it was worth, we said $150. She put this on the form and she said they would be in contact with us. I was later contacted by IAA and was told that the company would reimburse us only $35 because only the face plate was missing and that's what its worth online at ***** I asked how would they know they have the right model and that I should have to go looking for a replacement. I am asking that IAA replace the radio so that its in the same condition that we left it there with them. Filing an insurance claim against my insurance is unacceptable as the deductible is more than the cost of replacing the radio. IAA should make this right. Also IAA should take better care of vehicles left on their lots for consignment. They should not leave windows down, leave tires flat, and ensure radios are not stolen. IAA should also take accountability for the theft that happened on their lot while in their care.

  

  Business Response

  Date: 03/29/2023

  Thank you for your email,

  To be better able to assist you with this matter I will need to know the vin number of the car and the date that it was taken there. Once I have received this information from you I will then reach out to that branch manager and request that they view the tapes to see what happened while your car was with **.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  ***********************************************************************

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19841386
  
  I am rejecting this response because:

  I just received an invoice from IAA which states I owe them $85 for a cancellation Fee and Re-Run Fee (invoice: S1226018668). I paid the $85 fee in the ************** in order to get the needed paperwork to pick up the car. I called the number on the invoice and no one picked up. 

  This is terrible customer service. ********************** should refund me the $85 for the condition of the vehicle while on their lot (flat tire, missing radio, mold / mildew smell from windows being left down) along with the $32.61 we paid out of pocket to replace the radio faceplate someone stole on their lot for a consignment sale. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/03/2023

  Thank you for your email,

  
  Again, to be better able to assist you with this matter I still will need to know the vin number of the car and the date that it was taken there. Once I have received this information from you I will then reach out to that branch manager and request that they view the tapes to see what happened while your car was with us.

  
  Thanks
  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian / ******* Escalation Team

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19841386
  
  Here's the **** *****************
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/10/2023

  Thank you for your email back, now that I have the vin number, I have reached out to the branch manager for them to respond back to me about what may have happened while your vehicle was witth them. as soon as I get their response back, I will reach back out to you with them.

  Thanks

  ******* (********************

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

   

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this r
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 04/18/2023

   
  Complaint: 19841386
  
  I am rejecting this response because:

  
  

  Please reopen my complaint. I only agreed that I would wait to hear back from the business  after they contacted the branch office. The complaint is not resolved.

  
  

  Thank you

  
  

  *****************************

  

  Business Response

  Date: 04/18/2023

  Thank you for your email back, 

  I have spoken to the branch manager and received this message back about your complaint: This unit was at IAA as a consignment but did not meet the consigners min bid, so they decided to owner retain the unit. When they came to pick up the vehicle it was discovered that the face plate was missing, and *************** insisted that IAA swapped out the stereo and demanded $150. I explained that the Faceplate was missing and can be ordered online for around $35. I Informed them of the model number and even ordered one on **** for them at there request. Once the item arrived ****** purchased their own faceplate and sent in a receipt for reimbursement. IAA reimbursed ******* and sent a check for $32.61. They did not mention the unit having the window rolled down and rain getting inside. The said the tire was flat but was not an issue. 

  It appears that there was some type of agreement with yourself, and this branch manager and the matter has been resolved as far as they are concerned.

  thanks

  ******* (********************

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

   

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19841386
  
  I am rejecting this response because: *********** mailed us an invoice for $85 which we already paid in cash when we picked up the vehicle. I tried to contact the number on the invoice and could not reach anyone. The manager in *******, ** said not to worry about it but I need corporate to send me an invoice showing that I owe them nothing to verify they have corrected the error on their side. 

  I also feel that the company should refund the $85 dollars for all that they put us through. The radio face plate, the flat tire, leaving the window down, and the $85 invoice they sent us after we already paid them. The car was in worse condition at their facility than it was when we brought it to them to sell on consignment.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was recently totaled and I was assured by my insurance company that I could retrieve my items from my car. I went to get my items and after 2 and a half days of it being there everything of value was taken. Ive been trying to speak to the manger this whole time and after speaking to a REP there he told me this has been happening to a substantial amount of people. Finally a few day later the manger finally called me and said theres no way 100% that it wasnt possible as hes usually 1st one there and last one to leave; however, when I was speaking to the rep he confirmed also that the manger left early and out of two weeks never was able to get a hold of him. So he told me its on insurance company. I then asked about the tow driver, which he then says isnt his employee but should be 100% percent trust worth as well and hes going to talk to the employee which now I feel I got him in trouble so sorry but I need my items. He then said theres nothing he can do talk to insurance Im getting bounced back between the two and still dont even know the tow company that picked it up. I stuck and have no clue what to do except post a complaint as they truly dont care and seems like theyre really not going to do anything besides give me the run around this is sad for people dealing with this after car is totaled, hurt, trying find other car and then to add this on top of everything from such large entities that can easily help but choose not too, again thanks for your 100% assurance that my items would be safe. Why was anyone in my trunk at all anyway?

  

  Business Response

  Date: 03/27/2023

  Thank you for your email, 

  To be better able to assist you with this matter I will need the branch name it was taken to and the vin number of the vehicle. Once I have received this information, I will reach out to that branch manager and have them review the tapes of your drop off. If this occurred at our branch it will be on tape if not, then it may have happened in route and yes you would have to speak to the tow company, I will also try to retrieve the towing information once I get the information from you that I need for all of this.

  Thanks 

   ******* (Will) *******

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses ************* to create fake bidder accounts to systemically hike up the bid price and force bidders to pay higher prices and cancellation fees when the current bid price is less the amount they're willing to accept for a vehicle (unregistered reserve) . As soon as you *********, they use a bot(s) that places bids at the spot the "real bidder" tries to enter at, so that you end up registered as the highest bidder with a bid price, way higher than you initially clicking on to begin with. BUYERS BEWARE OF THIS SCAM COMPANY. probably why they're called SCA(M) AUCTION aka iaai.

  

  Business Response

  Date: 03/27/2023

  Thank you for your email.

  Sorry to hear that you may have had a questionable experience while with us. If you would have reached out earlier, we may have been able to help you better understand the bidding process. All of our auctions are fair and upfront, we don't do anything to drive prices up or down and we are a fair and reputable company.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased ****** Rav4 2015 on March 10th 2023 The car based on auction's pictures does not have damages on the Hood or Grill, it was absolutely clean.I have received the car with a damage on the ************** driver side, I have called and emailed multiple times without any resolution.

  

  Business Response

  Date: 03/27/2023

  Thank you for your email,

  To be better able to assist you with this situation I will need the Vin number of the vehicle and your buyer number. Once I receive this information from you I will be able to reachout to the branch manager and see what can be done.

  Thank you 

   ******* (********************

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19630789
  
  I am rejecting this response because:

   

  please find below the required information:

  VIN: *****************

  Buyer number: Lon0697
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 04/03/2023

  Thank you for your email,

  Thanks for sending the info I need to be better able to assist you. Now that I have this I can investigate with the branch and see what can possibly be done to resolve. once I have spoken to them at the branch, I will reach back out to you. 

  Thanks

   ******* (Will) *******

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19630789
  
  Thanks, looking forward to hear back from you.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19630789
  
  I am rejecting this response because:
  
  The business didn't follow up, please re open my case.
  
  Thanks,
  *******
  

  

  Business Response

  Date: 04/18/2023

  Thank you for your email, I was having trouble pulling this buyer number up before I realized this is part on Impact, our Canadian accounts, correct? i currently do not have access to those accounts but one of my peers may. So please allow me the rest of this week to reach out to her and see if she can pull you and this stock number up so we can assist you.

  Thanks 

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian / ******* Escalation Team

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A 2020 ******** benz cla and a 2019 ****** camry was purchase with my buyers id ******. Upon notification for payment we inform the company that these purchaes are not auto vibes **** We spoke to ***** an accts manager ************...and he would update us. Within several months someone paid for the vehicles and then return them as to what we were told. Now iaai wants a renage fee $6000.00 to activate our account. This is unethical and stolen payments of collection for purchases and payments we did not do.

  

  Business Response

  Date: 03/08/2023

  Thank you for your email,

  I have read your complaint and am trying to reach out to the branch manager for clarity on this matter. As soon as I hear back from him I will reach out to you with his response on the matter.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

   

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  it happened on sep/14/22 they sold me a car that does not match discription they described, i turned out the is unsafe to operate and its nonrepaireble car, and they also refused my cashier's check qhen it was the only option i was given to make payments which also resulted late fees.

  

  Business Response

  Date: 02/23/2023

  Thank you for your email,

  To be better able to assist you with this issue I will need to know your buyer number, the vin # of the vehicle in question and the branch you received it from. I have created a case for this complaint, and it is ********. after I receive this information from you, I will be able to reach out to the branch manager and discuss it with them.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************
  

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 9, I paid ****** for an annual membership fee. On Jan 21, a reneged fee was waived as one time due to a mistake when placing a bid. Today, on Jan 23, my account was disabled saying I didn't pay a membership fee. This happened shortly after I left the storage office. This is problematic for a few reasons:1) Terms and conditions should be stated from the very beginning upon sign up.2) Annual member accounts shouldn't be disabled when payment was made less than 30 days ago. 3) Member accounts shouldn't be tampered with as general good practice.

  

  Business Response

  Date: 01/24/2023

  Thank you for your email, after reading your complaint and the notes on your account with us, it appears that you had already spoken to the branch manager about this matter.  IE, ****** manager had already spoke to the buyer and she when above him to removed renege fee. The renege fee stands as of now will be adding a misc. so the buyer can pay. Branch manager had come to an agreement with the buyer and lower the renege fee to 15% of the sale price but she called buyer services to have it waived. All notes in the account indicate the buyer SHOULD HAD paid the renege fee. Please advise the buyer as of today she is banned from IAA per policy IAA reserves the right to suspend or revoke Buyer?s buying privileges for any reason or no reason at all with or without notice. Once IAA suspends or revokes Buyer?s account, Buyer shall not set up another account with IAA until the suspended or revoked account is reactivated.

  Once this is paid we can reactive your account.

  Thanks

  ******* (Will) *******
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18886641

  
  
  Good morning,

  Please feel free to educate then update on the best business practices of ****** for consumers.

  re: the renegade fee, after a fee has been waived, it's not ********************** to retaliate and charge for a membership fee. Please see attachment

  As a result, the response does not suffice. In addition, the response does not offer any resolution. I think offering a refund and apology would be best at this point.

  Please keep in mind, I offered my time in recommending a FAQ page that would be helpful to include on the website as well as the terms and conditions link upon sign up that should be check marked before proceeding. In addition to a calendar. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 01/26/2023

  Thank you for your email. 

  After reading your response back we appreciate the thought process of sharing best business practices on how to explain renege fees. There was no reason for us to retaliate, what was noticed by the branch was that after making an agreement with you, where we were giving you 15% of the sales price, after this agreement was made an agreed upon, you called into ***** services to have that agreement waived. Currently your account is Banned until that renege fee is paid per IAA auction rules and the Branch manager's request. If there is anything else, we can do to assist you in this matter please reach out to the email below.

  Thanks

  ******* (Will) *******
  Supervisor, IAA
  ***** *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 01/27/2023

   
  Complaint: 18886641

  
  
  I am rejecting this response because:

   

  1) On Jan 21, the renege fee of $109.00 was waived.

  2) On Jan 23, another membership fee was added of $200.00 when it was paid Jan 7

  3) Therefore, please go ahead and refund back the $200.00. This is not including everything that was previous stated by consumer experiences. 

  
  
  *********************

• Initial Complaint

  Date:01/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern : My name is ********************************* company galaxy motors llc buyer number ****** I purchased two vehicles Stock number ******** and ******** Both of these vehicles were listed as run and drive but turns out they both **************** issues which should of been disclosed instead of noting body damage on both, ****** maxima transmission is out does not drive just runs VW Tiguan does not drive there is no oil no coolant because all of the main lines are busted and broken it is clearly visible when you open the hood ! Again not disclosed as primary or secondary damage. With all this said I need to either get a full refund or a credit back on my iaa acct. I will send the vehicles back with titles to the nearest iaa in Georgia. Please email me or contact me ***************************************** ************ Thanks ******

  

  Business Response

  Date: 01/24/2023

  Thank you for your email.  I have read your complaint and according to IAA auction rules it states that,  ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION ***************) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. Also, VEHICLES MAY CONTAIN HIDDEN DAMAGE TO THE UNDERCARRIAGE OR SUSPENSION, ELECTRICAL MALFUNCTIONS, FRAME DAMAGE, MISSING COMPONENTS, WATER DAMAGE, BIOHAZARRD DAMAGE, OR OTHER HIDDEN OR UNDISCLOSED DAMAGE. IN PLACING BIDS OR BUYING VEHICLES, BUYER ACKNOWLEDGES AND ACCEPTS THESE RISKS. These are the Auction policy's and rules that you agreed on when you signed up with IAA. I will still reach out to this branch manager and see if there is anything he is will or can do to assist this matter.

  Thanks.

  ******* (Will) *******
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523

  Customer Answer

  Date: 02/02/2023

   
  Complaint: 18884209
  
  I am rejecting this response because:

   

  
  I understand the rules and policy that IAA has and it is not the first time I have bought vehicles from this auction. But as far as I know the vehicle can be a run and drive with secondary issue disclosed as mechanical. Not only it was internally mechanical it was visible as well!
  Rather than having body issues!!
  On top of allll this they did not even disclose that the ****** could not be registered because of the dmv hold of $75 that I paid and **** (*********, ** Iaa title **** associate)said that I would get refunded which I still have no
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/07/2023

  Thank you for your respond. I have spoken to the branch manager, and he informed me of the following communication between the two of you. ".  I let the buyer know that we would be unable to refund but that I would be happy to call the closest IAA to him to have his vehicles placed on consignment for free. We listed the damage accordingly based on the information we knew about the vehicles that were being sold on consignment. We do have preview day available as the buyers should inspect the vehicles carefully before placing a bid." 

  If you are interested in his offer, please reach out to that branch for the assistance needed.

  Thanks

   ******* (Will) *******

  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************