Complaints

This profile includes complaints for Midwest Orthopaedics at Rush's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Midwest Orthopaedics at Rush has 5 locations, listed below.

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  Midwest Orthopaedics at Rush

  One Westbrook Corporate Center #240 Westchester, IL 60154-5745

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  Midwest Orthopaedics at Rush

  1725 W Harrison #1063 Chicago, IL 60612-3835

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  Midwest Orthopaedics at Rush

  610 S Maple #1400 Oak Park, IL 60304-1096

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  Midwest Orthopaedics at Rush

  800 S Wells St # M30 Chicago, IL 60607-4559

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  Midwest Orthopaedics at Rush

  25 N Winfield Rd. Winfield, IL 60190

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surgery 12/10/2020, delayed due to delay in billing, Company as a whole is deceptive and doctors are overworked. I received a hip arthroscopy procedure and was was told to sign a contract to have the procedure performed. The contract included a $2000 charge I may have to pay out of pocket if the insurance denied it (femoral head reshaping). I questioned my doctor and the doctor stated the insurance usually covers it. If not they will write the insurance provider. In fact, the contract states the medical provider will appeal the denial of coverage twice. However, after I had the procedure completed, the doctor never appealed and my insurance denied the claim as "experimental" in nature. Midwest ortho reached out to me for payment and billed me 9 months after surgery. I requested the appeals (as my insurance company never stated any claims were denied and everything was paid in full) The billing department stated they do not release these to the patient (it is my medical record, I should have the right to it). I told Midwest Ortho I would not pay until the contract was upheld. They instead sent me to collections. I explained the contract to collections, collections simply marked my credit report forcing me to pay. The doctors performed a quick procedure; however, the pain is still there and during follow-up appointments the doctor always seemed rushed to get to the next patient never really having answers for the continued pain. Physical therapy (also through rush) was great at first, but eventually pain management stalled and I was told my treatment was done and the rest was up to me. I would highly recommend going elsewhere for surgical procedures of any kind as I am almost certain, they are adding these fees to all surgeries disguised as "experimental" billing codes so that they can have a higher profit and stay in insurance networks. If I would have went to another provider, I would have paid zero dollars for this procedure. Instead, due to the deceptive nature of this corporation I paid $2000.00 1.5 years after my surgery.