We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

AutoNation Collision Center Westmont
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in a car accident on April 5. I was stopped at a stoplight and a car hit me from behind. I brought my car to AutoNation on April 14 after ***************** assessed my damage. They fixed my seat belt and air bag so I was able to drive it while waiting for additional parts. I returned my car to AutoNation on Jun 13 when the parts arrived. They promised it would be ready in 10 to 14 days. It is now August 14 and it still is not ready. They keep making excuses of mechanics being sick and their manager, ******, is also sick. We went back on July 21 and they promised it would be ready by July 30. My car is a 2011 ******** **** C300. The *** number is *****************.

    Customer Answer

    Date: 09/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was hit on February 15th, 2022. I took the car to AutoNation in Westmont using the insurance through the guy that hit me. It took three months to get the parts in (The only way I found out they were in was to call them over and over). I dropped the car off there May 23rd, 2022 to be fixed. ****** from there left me a message saying they found more damage, needed to order more parts, and did not have an ETA when they would be in. It's now been 6 weeks, and my car is still not fixed. The MAJOR complaint I have is that I have now called 7 times to receive an update on my car. I have spoke with the receptionist 5 times, a woman named ***** once, and left an actual voicemail for ****** (who I'm told is the manager). NO ONE has ever called me back... I have no idea what is going on with my car. I also called the insurance company of the guy that hit me, and ****** has not even contacted them yet about the additional damage to (which he needs to do so they pay for it). I feel like at this point they have stolen my car and I do not know what to do. 6 weeks, and no one will call me back. The only thing I hear from the receptionist is that they are short staffed which is not an excuse. What do I do?

    Business Response

    Date: 07/22/2022

    Unfortunately we did drop the ball on communication with the customer. We are very short handed in the office, which is not the customers problem.  I apologized to ****************** for our bad communication. I did start to have regular communications with ******************. We did find more damage on his vehicle, which we did address with the insurance company and we are getting that paid for by the insurance company.   ****************** did in fact pick up his vehicle on 07/12/22. 

AutoNation Collision Center Westmont is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.