ComplaintsforUroPartners - Wheaton
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Early in 2022 UroPartners failed to respond to my request for a check up. They missed messages in the past to the point where I had to complain in writing to their physician Dr. ****************** He initially responded but stopped responding after I had to write other complaints to him. Problems were unreturned appointment requests and prescription requests.I also asked for the name of the practice manager, and they only told me after repeated requests.On or around 9/27/2022 I had a prescription refill and contacted the practice manager... ****. I told her twice my refill was needed in 24 hours. **** said she would contact Dr. *********** process the refill by contacting the drug store, and contact me to confirm. Next day the drug store alerted me that nobody contacted them.Despite the fact that I made it expressly clear I needed the refill... there was no apparent response.Next day, as I was running out I contacted ******************** to renew this. (I had a stroke last year, and it's important my meds are maintained. I advised Dr. ********** of this in 2021.) I was forced to reduce my doses by 50% to maintain coverage. I also left a message with UroPartners answering service for ****. I made it clear in my message this was about the unfullfilled promise for the prescription. UroPartners never called, texted or emailed.It's one thing to ignore messages for appointments. But ignoring a request for a prescription refill, after so many prior ************************** to make good on this... is a breach of doctor/patient relations. And denying medicine... I would think that's a violation. They need to know the Hippocratic Oath means they help people. It doesn't mean they can be hypocrites.On Monday, 11/7/2022 I was just alerted by the drug store that this practice again did not respond to a prescription refill. It's been two days and still no response, of any kind. Thank you for your help.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.