Business ProfileforHinsdale Animal Cemetery & Crematory, Inc.

I made arrangements to bury my dog on 3/15/22 and she was buried at this cemetery on 3/18/22. "Lifetime grave maintenance fees" totally $500 were included in the fees I paid to the cemetery. On 3/18 I inquired about a headstone and was told by *******, that we could discuss headstones at another time. On April 2, I learned that there are no headstones available at the cemetery and that wait for headstones will likely be several years. The cemetery has hundreds of headstones that have been purchased but not engraved. The cemetery plans to have all of the the existing headstones engraved before ordering new headstones. The cemetery does not provide referrals for purchasing headstones elsewhere but they charge an additional fee of over $500 if a customer purchases a headstone elsewhere. The manager ***** offered to exhume my dog for yet another fee. It is unreasonable for the cemetery to not have informed me that there are no headstone options available until after they had been paid and my pet had been buried. It is unreasonable for them to charge additional fees if I purchase a headstone elsewhere. It is unreasonable for me to pay graveside maintenance fees when there is no headstone. My dog is buried next to other family pets- her plot was purchased in advance; exhuming her is not a viable option.