Business ProfileforWired Ebikes

I ordered the Wired Freedom Ebike on July 11, 2023 and received it on August 18, 2023. Upon inspection, there was significant damage to the bike that made it unrideable. The rear rack and fender were so bent and skewed that a bolt was sticking into the rear tire and the fender was jammed into the right side of the tire. I removed the rear rack and fender so that the bike would at least move, only to find out the derailleur guard was jammed into the derailleur, preventing the bike from shifting. I worked with *************************, the **** by talking to him in the chat on his website and also over the phone. He tried to talk me through a technique to bend the rack back into shape. Unfortunately, by following his instructions, the frame also became damaged. He wanted me to remove 2 of the 4 bolts and then pull hard on the rack. This ended up stripping the holes inside the bike's frame. ***** would not give me a partial refund so I could have the bike fixed, or replace the rack. I complained to PayPal and they basically ruled in *****'s favor because they insisted I pay for shipping to get a refund, which is a few hundred dollars. This is absolutely insane because the bike was shipped to me this way so it's not my fault. A couple months ago, ***** did say he would refund $150 and give me a couple "gifts" for my trouble but I never received anything. And $150 isn't enough to pay for the damage. Local bike shops are telling me $600 because they would have to fabricate the custom rack and fix the frame. This is unacceptable for an item I paid over $2100 for! Please help **** will either accept a $600 payment for repairs or I'll accept an exchange (shipping on both to be at their expense).