ComplaintsforIllinois Movers, Inc.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Move from ** to ** was initially estimated at $3550. On the day of the move, 5/14/22, the ******* raised it to a binding estimate of $7528.37. On delivery it was raised to $10,115.87. Claims for missing and damaged items were ignored, including a crushed table, missing weight set, and broken treadmill. Attempts to resolve this on delivery day resulted in insults and name-calling and a threat to charge an additional $900/day until we provided payment in cash. The main issue is the final upcharge of $2587.50 on delivery day with which they held my belongings hostage until paid in cash. As that was a Sunday, obtaining that amount in cash proved to be very difficult.This is bait and switch on the front end and extortion on the back end.

  

  Business response

  12/15/2022

  Hello i want to apologize for the inconvenience in regards the damage items/ missing items, i didnt find request for claim from the customer, i will email him the claim instructions to file a claim,As far the additional charges , customer moved additional items and we updated his charges by the contract, customer did signed for the new estimate, As far the cash payment, customer signed on section - form of payment - explaining our payment options and at the delivery its either postal money order from the post office only or cash only, *********;

• Initial Complaint

  11/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired Illinois Movers to move my household belongings from Sparta, ********* to ****, *******. The items were delivered by a different mover, Best Quality Movers, and when they opened the door of the moving trailer my items were not properly packed into the trailer and with extensive damaged. I have thousands of dollars worth of damage to my items due to the carelessness of the movers and their failure to properly pack and secure my items. A third party is used for moving claims filed against the moving company. The moving company has only approved $98 to cover the damage and loss of my items. The moving company believes they are only liable to cover items at $0.60 per pound of the actual items destroyed or damaged. In addition to damage, the moving company charged me an additional fuel surcharge ($1300.00) that was not quoted to me and was added onto the contract after all of my items were already loaded into the moving truck at the starting location along with a tool box bulk fee ($150.00) and a gun safe bulk fee ($300.00). I had no choice but to pay the charges since I was to leave early the next morning for *******. The movers did not show up at the scheduled time of which they estimated for two day. I waited for the two days for them to show up. I finally called them the afternoon of the last day. Their moving crew was in *******, about three+ hours away. They showed up at my house after 8:30 PM and were not finished packing until after midnight. I needed sleep for my trip so was napping in my motorhome at the residence. Once the items were finally loaded the contract with all the additional charges were given to me. I had no choice but to pay the amount.I request a refund of the additional charges and reimbursement for the damages to my belongings.

  

  Business response

  11/08/2022

  Hello all his items covered under the basic free liability insurance of $.060 per pound per article, customer received the refund amount based the contract, by the contract we able to hire a carrier to complete the move, the fuel charge was on the estimate and it was explained upon booking and customer signed the confirmation email showing all the breakdown charges,same with bulky items,we performed the move by the contract and all charges were valid, I apologize for any inconvenience, *********;

  Customer response

  11/09/2022

   
  Complaint: 18370630
  
  I am rejecting this response because: the additional expenses were not identified prior to the moving vehicle being loaded.  Once the vehicle was loaded, in the middle of the night, I had no choice but to approve the charges since I was leaving for ******* the following morning to report to my new duty station.  Extensive damage to my personal items is not covered by the proposed $98 reimbursement by the mover.  If this were the case, an entire moving truck of personal items could be damaged or even lost/stolen and the moving company would only be liable for a few hundred dollars.  I do not accept the moving companies excuse or reimbursement amount.
  
  Sincerely,
  
  *****************************

  

  Business response

  11/12/2022

  All charges were valid based the contract, customer had additional items and we charged him for that space/ packing/ additional services, all signed by the customer upon booking and day of the move, we apologize for the inconvenience , ****  

  Customer response

  11/14/2022

   
  Complaint: 18370630
  
  I am rejecting this response because: the moving company is not accepting a fraction of responsibility for the damage and destruction of my personal belongings.  The total disregard for my items, the way they were packed and loaded on the moving trailer shows that the company does not show any care or respect to their customers.  The moving company needs to be held responsible for their actions both ethically and financially.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Move scheduled. I provided video to get quote of $1795. Day of move.mover said it was going to be $500 extrathen said $2800 extra for a total of $5,000 for a move of stuff less than would fill a studio apt. They showed up in a Sm Budget Rental Truck. Upon acceptance of contract ***************** Sales Manager told me they had their own trucks and employees that were screened. Advertising says they are available to assist 24/7 but I was told day of move through chat that I could only be helped 9-5 Monday through Friday. Not only do they false advertise.after reading all these reviews I think they are scammers. I am going to an appointment with an attorney relative next week to discussswhat can be done. Also contacting police about scamming and the ** in illinois. I want my deposit back immediately so that I can hire a reputable company.

  

  Business response

  10/09/2022

  Hello as I explained to customer, we provided estimate based on her list of items 36 items, day of pick up she had additional items, additional services- packing, we do charge for packing materials and for additional items. Customer want her deposit she will receive it in 7 business days , ****

  Customer response

  10/09/2022

   
  Complaint: 18187158
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

  After reviewing the video Illinois Movers sent ***** driver took a video of EVERYTHING in my sons garage.  They took my stuff and mixed it with his and took things they wanted to load first!   They made a big mess and their video proves it.  I had everything in a small corner and now things of mine are mixed with my sons stuff across the garage according to their video!   The only thing I added was wow small black fans to MY video.  Their driver was certainly up to something crooked.  And as he wanted to start loading, he said $500 extra.no $2800 extra for 2 fans!   My son told them 4-5 times that it was just the items in the corner.  They took video of my sons paint, grill, old radios.whatever they wanted to video!

  Customer response

  10/11/2022

   
  Complaint: 18187158
  
  I am rejecting this response because:

   

  I reflected the offer because it was not true. I added 2 fans! I DO still want my deposit refunded immediately!

   

  
  
  Sincerely,
  
  ***********************

  

  Business response

  10/12/2022

  Refund made on10/10/22, copy sent to customer, customer need to wait for the refund to deposit in her account, see attached, 

• Initial Complaint

  09/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Tuesday, Sept. 6th, I agreed to a moving service from Illinois to ******. I gave a **** credit card to a moving representative, *****************, to pay $575 as a deposit, 30% of the total fee of $1925. I gave him the credit card number over the phone. The movers came on September 8th at around noon. The mover ******* said that I did not put down a deposit and the total charges without the deposit the **** charge is $2500. After I insisted that I paid the deposit, the moving ****************************, called the company. The movers told me that a salesman names ****** and operational manager named ***** would call me later to figure out the deposit. I also checked my online credit statement and no amount of $575 was charged on the card. I was okay with that because I thought the deposit not being charged was a mistake and move would still cost $1925. I signed the necessary paperwork and the movers took my things (1 bedroom). At around 1:20pm, ****** calls me to say that the card didnt go through and thats it. I felt very confused and frustrated, but just said okay and hung up. I called back around 10 minutes later to say I want my things back and ****** did not understand why I would want to do that. He said there would be a fee and he needs to call the operational manager. 20 minutes later, my dad calls him and ****** explains the total charge of $2500 was a clerical mistake and the original cost of $1925 still stands. The operational manager ***** says that the fee to receive my things again is $1200. I feel like they are holding my things hostage and I would like all of my things back at no charge.

  

  Business response

  09/09/2022

  Hello we never run the credit card, if she think we did she can provide bank statement,

• Initial Complaint

  08/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They picked up my stuff, two days late and they went to the wrong address at first and were angry at me when I pointed it out! Made me agree to pay them $2k more than they quoted me ahead of time, but I was desperate to get my stuff out of the house. I called to get my stuff delivered on Aug 22nd, they said ok, that's the "earliest delivery date." I said great. I called a few days before and they said their "earliest delivery date" was actually the date they'd start looking for a truck to put my stuff on. What?!?!? OK, whatever. They called the next day and said they were putting it on a truck and would I be available midweek? Yes I would! I cleared a week at work, at a new job where I have no vacation time, but I cleared the week. They didn't show. Thursday I called and they tried to call the driver and dispatcher, no answer. They called and said "the boss" called the dispatcher who said they would deliver it "over the weekend." Sunday I texted, and they sent me the driver and dispatcher phone numbers again, I texted back that it was NOT MY RESPONSIBILTY to find their driver and/or their dispatcher when they didn't answer their phones!!! I've called every day this week, and they keep saying they can't get ahold of the driver or dispatcher but they'll call me back when they do. The next day I call again, same story. Today, Thursday the 31st of August, I called five times. Went to voicemail every time, I think they're not answering my calls? I left two messages, no one called me back. I think they lost my stuff, and what, do they think if they ignore me long enough I'll just go away? Furniture, dishes, clothing, all my artwork, and I have a ton of painted artwork I've collected over the years. Where is it? Do I need to hire a lawyer to *** them to get my stuff? I honestly don't know what to do. Twenty moves with the military and I never had NEAR this much trouble. Of course, the military wouldn't put up with a company that acts like this!!!

  

  Business response

  09/01/2022

  Hello the office will open at 9:30AM not before, all deliveries can take 21 business days from the day customer ready to receive his items, no one lost his goods , will have dispatch contact the customer, *********;

• Initial Complaint

  08/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have contracted with illinois movers to move my belonging from *******, ** to ****, **. ***** was the sales person who wrote the contract. I was able to negotiate a price of $1850 with ***** to move a list of items on the contract. ***** told me that Illinois Movers is not a broker and they do not subcontract to a third party movers. I signed the contract and deposited $525. On the day of the move, the movers came with a truck rented from Budget Truck Rental. They did not work for Illinois Movers. They are third party movers. They told me that they won't move my things because i had too many things and they demanded more money for the move. I told them that i already had a contract with a list of items and everything matched the inventory list on the contract. They still demanded more money. I tried to call Illinois Movers many times to try to get help, but no one answer the calls and the voicemail is full. I tried to call ***** many times, left voices, and never received a call back. I refused to gave more money than what is in the contract, so the movers left without doing the move. This really make it difficult because our belonging were supposed to be on the way to *****. We were supposed to be in ***** the following week. The following week, i tried to call ***** and left voice mails, but never got a reply. I have disputed the deposit of $525 with the credit card company. We are going to fight the charges because this is clearly a scam.

  

  Business response

  08/13/2022

  Hello we scheduled /estimate the move for this customer, based his information / list of items , day of pick up he had additional items, customer refused to pay the new estimate with all the additional items , with additional cost new estimate, this deposit none refundable, ****

  Customer response

  08/18/2022

   
  Complaint: 17710221
  
  I am rejecting this response because there was no additional items. My items are exactly as listed on the contract. The movers should have just move the items on the contract, but they demanded more money anyway.  You told me that you are not a broker, yet you hired a third party. 

  
  
  Sincerely,
  
  *******************

  

  Business response

  08/24/2022

  Hello we will not ask for additional payment if customer have the same inventory or the same size items, we charge by the volume , we arrived to load certain space at certain cost , if customer adding or if customer have bulky items or additional items or different measure it will increase the charges, we tried to explain the that with no success, job canceled, we apologize about it. Eran 

  Customer response

  08/29/2022

   
  Complaint: 17710221
  
  I am rejecting this response because: Merchant lied about being a broker.  Even on the merchant's website stated that they are not a broker. Yet, they hired a third party contractor to do the move. Third party movers came and demanded more money even though the exact list of items was on the contracted. We do not know who these movers are and they demanded more money.  We were not going to hand more money to these movers.  On the same day, I called the dispatcher multiple times at Illinois Movers. No one pick up or voicemail was full.  I even called/texted the sales person (*****************) at the Illinois Movers multiple times to help resolve the situation.  He does pick up and did not return my message. The salesperson did not return my call even to this day. ******** took my deposit and does not answer calls or return calls. 

  
  
  Sincerely,
  
  *******************

  

  Business response

  09/02/2022

  We are not a broker, by the regulation we able to hire third party carrier. Thanks 

• Initial Complaint

  07/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 7/7/22 I spoke with ***** S @ Illinois Movers regarding a move from Illinois to *****. She kept pressuring me to sign over the phone, but didn't allow me the adequate time to read the contract. I was told by ***** that I had 72 hours to cancel. I called on Monday, 7/11/22 to cancel and was told that my 72 hours had expired. She never told me that the 72 hours included the weekend until on Monday 7/11/22 when I tried to cancel. I paid $990 on my credit card, and I want a full refund as I felt coerced and not made aware on 7/7/22 that the 72 hours was inclusive of the weekend. Their job #C7147672. The estimate says good for 3 business days, but non-fundable deposit. Please see the attached contract for all details and this is why I was not made fully aware of the details.

  

  Business response

  07/19/2022

  Hi if customer canceled the move 7 days before pick up we will refund the deposit back to customer, not sure why customer going to ******************** instead to ask for refund, I didnt received any emails or calls from this customer, customer schedule the pick up for 07/28, so obviously she can get her refund, why to go to BBB,? Customer sign on this agreement, this agreement clearly states in the last section of the agreement that customer would not go online / ******************** etc before handling this matter with our office not the sale person,  now I received this complaint, i will suggest customer to go to her credit card company/ bank to dispute the charges, we will reply to the merchant company, or customer can delete this complaint and i will refund her deposit ASAP by the contract, Please advise and sorry for this experience. Thanks Ryan 

  Customer response

  08/01/2022

   
  Complaint: 17585607
  
  I am rejecting this response because:

  Hello,

   

  My request is to re-open my case ID # ********- ********************** As I saw my case has been closed and I was working with my credit card company to dispute. However, Credit card company got a response from the Illinois Mover, and Illinois Movers did not agree upon on what they stated on BBB nor on my email pr calls to them. The owner of Illinois Movers on BBB said they will refund my money if I go through Credit card company or call them but neither happened.

   

  Thanks,

  Bina

  
  
  

  

  Business response

  08/02/2022

  Hello , we had agreement and we replied based the contract terms, we offered the customer to go to his credit card/ bank to receive refund, refund is non refundable, in some cases we can refund customer the deposit before customer going on line ,  Thanks 

  Customer response

  08/05/2022

   
  Complaint: 17585607
  
  I am rejecting this response because: Originally Illinois Movers said that they would not dispute giving me my refund back.  That was stated back to the BBB date 7/20/22.  I then went to my ******************* and provided them documentation where Illinois Movers stated that they would not dispute and that they would return my refund.  There is nothing in the contract.  See the attached contract, and there is nothing stating what they claim as their process. It only speaks to delivery damages.

  .

   

  
  
  Sincerely,
  
  *******************

  

  Business response

  08/12/2022

  Hello our agreement said ,for billing questions email to ************************************** I never received email, customer sent email to the sales person not to operation email, this is why I never received the customer email. I still want to refund her $990 , but customer need to ask the ******************** , to delete/ remove this complaint due the fact our terms said that she cant go online or to BBB if she not talking to Illinois movers office( she contact the sales person not dispatch), let me know please what next, thanks ****

  Customer response

  08/18/2022

   
  Complaint: 17585607
  
  I am rejecting this response because: this is not legitimate for him to say that I can't write the BBB to get results.  I'm not going to banter back and forth with him, any further communication will be from my attorney as I feel that he is blackmailing me to remove a review that is legitimate.  I was told that ***** is 

  my point of contact.  There is nothing in his contract that states I had to come directly to him to cancel.   Furthermore, what he is speaking to his based on the information below, which is not applicable nor the same as cancellation.  

  
  

  
  

  
  

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired this company to help me move from Illinois to ********. Please note I'm writing this complaint while still dealing with the issue on July 4th, I'm held up on July 4th with everything being closed or unresponsive. In April I hired this company and paid a deposit. June 28th the movers come and take my things. They tell me I cannot use the previous form of payment for the deposit and have me fill out a physical form for debit information. Then the following day June 29th the payment, half the remining balance, goes through my bank. June 30th they've already contacted telling me they're sending my things they'll be there on the weekend send the remaining money. This already prompts, "what's the point of paying half now half later when it's been not even two days?". Beyond that now after confirming with two people with the company zelle is an acceptable payment when they'll refuse debit or credit wanting either cash or **** postal check I send the money through zelle. The truck driver arrives in ******** three days after I was initially told (Saturday turned to actually Sunday turned to actually Monday), a solo driver no other helpers to unload the truck and not even a dolly, says he cannot accept zelle and has no information from his boss about payment he needs cash or a check right there. I'm now in the midst of having to get a refund for being told total misinformation. Additionally I need to get into contact with the company but have not been able to for a week. Since the day of my move I have not been able to get a hold of anyone besides the truck driver who doesn't work directly for Illinois Movers. Not just on 4th of July their call line always goes to voice mail and their voice mail is full. I need to make a complaint a claim for my broken and missing items. I have damaged missing items to get money back for, I have zelle money that apparently went to nothing to get refunded, and I have to get an apology for being run around and given terrible service.

  

  Business response

  07/05/2022

  Hi we provided the service in 4 business days( despite the contact saying 10 business days, 4th of July ? Yes the office closed,on delivery form of payment will be Cash inly or post money order from the post office or Zelle only by the contract, customer have damage items? Concerns? He should email me directly or call me, my email is ************************************* and i will provide the claim form info / instructions for him, im not agree with this complaint please remove that complaint due the fact we did everything by the contract snd this customer contacted you directly invalid complaint, remove that. Thanks 

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dates:-6/21/21 (credit card down pmt)-6/28/21 (debit card pmt to movers that picked up only a portion of belongings contracted to pick up)-8/17/21 (cash pmt to movers that delivered a portion of belongings)Order #-C7138544 Amount of money paid to businesses: -$2,700 What business committed to provide:-An honest move. That is, to pick up prearranged amount of belongings from 2-***room apartment in *******, ** and deliver all of it in its existing condition to new residence in **********, ** The nature of the dispute -- the movers:-did not pick up acceptable amount of belongings -delivered belongings past contracted date, and did not provide hospitality for an empty apartment or hotel -stole a brand-new ($2,000) 65" ********** (likely while in storage, since delivery drivers noted on inventory form the ** was missing)-damaged an expensive queen *** (left with permanent odor), an expensive full-size *** (left with permanent odor), a large leather section couch (left with permanent odor), and two lamps -Not including lost time spent on phone calls, emails, documenting their thievery, and the stress + anxiety during an already-difficult transition, the move cost me $10,500 after factoring in moving expenses paid ($2,700), losses from stolen and damaged belongings and purchases of new items ($7,000), and additional moving charges accrued from having to rent a vehicle to transport the rest of the belongings they did not pack ($800), when it should have only cost me $2,700 Whether the business tried to resolve the problem:-I initially filed a claim and they offered a measly $110 as compensation -I filed claims with credit card company and bank to seek assistance, and movers lied to each institution about premise of issue. They claimed it was an issue of misreporting/misunderstanding, and falsely claimed an honest move was completed -I called movers countless times and have never had one call returned nor been able to speak with a live human

  

  Business response

  06/12/2022

  Hello we moved this customer last year,  all claims was filed and closed by the agreement, nothing i can do from my side, he can try to follow the claim instructions one more time if he want, sorry about the inconvenience, Ryan 

  Customer response

  06/16/2022

   
  Complaint: 17415768
  
  I am rejecting this response because:

  Stop your lying. You guys did not abide by the agreement in any honest nor ethical shape or form. You stole a brand new ********** that had a retail value of $2,000. And you damaged a queen-sized bed, a full-sized bed, a large leather sectional couch. And offered me a total of $55 in compensation. 

   

  Seriously? Who raised you? Replace the ** at least. 
  
  
  
  *****

  

  Business response

  06/20/2022

  Hi its me **** you remember me?good, i told you before you never signed on the claim agreement, without that i cant send any funds to you , you filed the claim but never signed on the agreement, we all know about your missing TV. We delivered it to other customer by error and this customer didnt collaborate with us to return it, now we will reply here to solve it, i remember your words and your behavior to my employees, we could solve it long time ago and i could give you money to buy a new TV ( Despite that in our contract its clearly say that we not liable for any lost and your insurance is $0.60 per pound per article not full replacement),you decided to complain all  over instead to listen to me to file a claim and we have plenty of options to handle it now i will let FMCSA to decide what to do with you ! Im still want to apologize for the inconvenience Have a great week,Ryan 

  Customer response

  06/26/2022

   
  Complaint: 17415768

  
  
  Hi, ****,
  
  
  No, I have no clue who you are. Maybe I would though if you or one of your employees answered the phone one of the 50 times I called, only to find that the voicemail box was full. Again, do not try and flip this problem back on me as if I am in the wrong. You, myself, or anyone in the world would be complaining about the "service" that your company claims to have provided so eloquently. I will even disagree with your claim that the ** was accidentally delivered to someone else. The movers that delivered my items were completely unaware that the ** was missing, yet on their inventory form, it showed that the ** was never even loaded onto their truck.
  
  
  My behavior? Do you mean, after paying for a full pack job, my behavior when I helped the movers pack, lift, and move every last item from my apartment into their truck? And even though they didn't even move 75% of my belongings they were supposed to (I was left with a whole Suburban-sized load to transport myself), my behavior afterwards when I gave them beer and refreshments, when I gave baseball cards to the young boy that was helping them, and when I tipped them before they departed? That behavior?
  
  
  Or when I helped the movers that delivered my items carry every last item out of the truck and into my new apartment, and even after noticing my ** was missing, I offered them the same refreshments and still tipped them? Is that the behavior towards your employees you're referring to?
  
  
  Regarding the $55 in compensation that was sent in your "agreement"..  you didn't honestly expect me to actually accept that, did you? Or was that just intended to replace the remote? What would you say if you were in my shoes and had a $2,000 ** go missing, and were offered $55 in return? The ** was brand new and still had the plastic seals on it and everything. 

  
  Aside from that. You are also failing to acknowledge the other damages that I outlined in the document provided with my claim. I had a queen-size bed, a full-size bed, and a large leather sectional couch all damaged. Was $55 supposed to cover all of that?
  
  
  Going through your claim service again is a waste of time and allows you to evade the most important part of settlement resolution. Replace the **, or negotiate with me ethically, and all will be settled. I am not interested in prolonging this anymore than you are. 

   

  *****

• Initial Complaint

  06/07/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Im very disappointed with this company. And I havent heard back after I emailed **** about my complaint. Before I start, I want to say the movers did an a decent job loading the items onto the truck, However, they did not come prepared as they didnt have their tools on them. we had two items (a sofa and table) that needed to have screws removed and the mover was unable to do it. The experience itself was disappointing. I was told the movers were coming on May, 30 between 4-6 p.m. and I confirmed this twice over the phone. The day of the pick-up they didnt show up until 11:56 p.m. and left 2:30 a.m. on May 31. There was no communication whatsoever, I called the dispatch number on the websites and they seemed like they didnt know what was going on. Dispatch had to get a hold of the movers for us, then asked if theyd be able to come the following day, which we couldnt do since we had an early flight. We were also charged extra than what we agreed on. Over the phone when we were talking about the items we planned to move, we mentioned that were shipping a one bedroom apartment and boxes full of stuff. When the movers came they mentioned the boxes big and they were going to need extra space. We couldnt call anyone at the time because like I mentioned before, they came really late. Overall, it was a bad experience. And Im disappointed with the lack of communication we had with this moving company. And this was just the pickup. I dont know the status of the drop off. But I worry its going to be just as bad.

  

  Business response

  06/08/2022

  Hello , I emailed back to this customer on 05/31/22 and 06/04/22, customer received the service, looks like we had time/ schedule issues, its happening sometimes, customer didnt try to reach me again via email and he went to BBB, we provided the service and if he have claims issues he can file a claim with us , I apologize for the inconvenience ****  

  Customer response

  06/10/2022

   
  Complaint: 17324921
  
  I am rejecting this response because:

  because I never received an email on 06/04/22. The last email I received from **** was on 06/31/22 saying Hi Malaak thanks for your email, i will review this email and i will talk to dispatch and crew, will reply in 1-3 business days, ****  

   

  I went straight to the BBB after day 3 of not hearing back. I never received an apology or an explanation from ****. Its  important for a business to be communicative with its customers especially if they know theyre having issues with time and scheduling. 
  

  
  Sincerely,
  *******************************
  ***************************

  

  Business response

  06/16/2022

  Hi im still confused, what i can do for you ? Let me know , Thanks Eran 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩