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Complaint Details
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Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a pair of mens molded cleats on 10/16. Order # ******* Details ItemMen's Raptor AWR Molded Cleat Charcoal/Black Item:M0604401-01 C/B-10 1/2 Size:**** Price:$39.99 Qty:1 Total:$39.99 View Item Subtotal:$39.99 Shipping:$9.99 Tax:$2.31 Order Total:$52.29 The shoes do not fit. They claim to be **** but they are not. I called and spoke to a manager, "******" Who said the shoes cannot be returned becasue they got rid of the *** code in their system and they we on clearance. My request is to exchange the shoes for a pair of turf shoes. They will not work with me. I even wrote the **** ************************* an email.Business response
10/24/2023
Good morning ****,
We are sorry to hear that your having an issue with a clearance item. I am sure that ************************ let you know that clearance products are not eligible for returns or exchanges. Please contact me directly to assist you with the sizing issue your having at *************************************** or my direct number is *********************** as I can help you. Looking forward to talking to you soon.Sincerely,
***********************
Account Service Manager
Customer response
10/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
05/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a size 14 pair of turf shoes and a pair of slides from Boombah on April 11, 2023. They shipped me someone elses order ( a size 11 pair of cleats ). I contacted Boombah and setup a return. I did not want my original order because I purchased hat I needed from somewhere else, since they didnt ship me my order. I sent the cleats back and have not gotten a refund yet. Today is May 13th. I contacted ************************* on May 5th asking where my refund was. She told me that the order was only partially received from the warehouse and that she will let me know when they receive the rest of it. I dont k ow what they could be waiting for, since it was one pair of cleats. I need my refund back immediately.Customer response
08/24/2023
Complaint: 20054446
I am rejecting this response because: its been over 3 months. They did not even try to resolve this in a timely manner
Sincerely,
***********************Business response
08/28/2023
****************, we apologize for this inconvenience and for the delays. Please accept our sincere apologies.
Boombah, Inc.Initial Complaint
03/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered on 2/23/23 a Hybrid model baseball bag from Boombah directly from Boombahs website at the price of $110.48. I purchased this model because my 13 year old son needed a larger bag that could be pulled behind him due to his long walk from his school to baseball practice. This bag has wheels and telescoping handle and seemed like it would work. However after 1 week the bag was wearing holes at the bottom in multiple places. I contacted Boombahs customer service on March 8th via telephone and spoke with representative. I was requested to send pictures of damage via email and did so that day. I was also told that employee would need manager approval and that Boombah would respond by email. On March 22nd after I had called and emailed multiple times I was notified that I would not be receiving a warranty replacement with no other explanation by email. I feel this is unacceptable because Boombah has 90 day manufacturing warranty listed on their website.Business response
08/24/2023
Hello *****,I do see we were able to assist you with a replacement bag for the issues you contacted us about on 3/16/2023. We shipped the replacement on 3/17/2023 on SO#******* shows it was delivered 3/20/2023 on tracking number 395883017333.If you need anything further, please contact me directly at **************************************************Thank you for your help with letting ** answer the closed complaints.Sincerely,Account Service Manager************ Main202 Boombah Blvd|*********, ** 60560Confidentiality and Warning: If you do not know the sender or sending company, please do not open any attachments, disseminate, distribute or copy this e-mail. This email and any files transmitted with it are confidential and intended solely for the use of the intended recipient. If you are not the intended recipient, please notify the sender and delete the message and attachments. Opening attachments or relying on information in this email is at your own risk. Any opinions or advice presented are solely those of the author and do not necessarily represent those of the Boombah Inc.Initial Complaint
02/03/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I purchased 11 bat bags from this company and spent over a thousand dollars. I need a replacement piece to the bag as there was an issue with it and they are stating they cannot send me a replacement. I am asking to even pay for the replacement. I am not looking for a free item.Business response
08/24/2023
Complaint 19329012
Complaint-
I purchased 11 bat bags from this company and spent over a thousand dollars. I need a replacement piece to the bag as there was an issue with it and they are stating they cannot send me a replacement. I am asking to even pay for the replacement. I am not looking for a free item.
Answer to complaint-
Hello *****,
I do see we were able to assist your with your replacement part from the order 5/24/2020 SO#******* on 2/6/2023 and ***** TRK ************ delivered on 2/8/2023.
If you need anything further, please contact me directly at **************************************************
Initial Complaint
08/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
When placing an order for hoodies from Boombah online, they have pictures of the items that don't adequately show how the product arrived. The product in person has dimples like a golf ball all over them. This is not the picture that they show online, nor do they call that out in the description of the product. When calling back to ask to swap to a different product they are refusing a swap as they said these are clearance items. My issue is on the false advertisement of the product. The fact that we are willing to swap to a different product and pay the difference shows that they would not be out any money for this, and yet they still refuse to work with their customers. Attached is a picture from the website that I took when ordering and a picture of the product when it arrived.Initial Complaint
03/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We ordered Jerseys for our 6U Boys Baseball team. We placed a custom order and created the jerseys using the "Twitch B" color provided from Boombah on their website. This color was at an additional cost per jersey. We matched locally our Hats, socks, and belts to the color. I had an exchange with the artist that created our jersey as the mock up did not match what we had designed. She ensured that the color was in fact the twitch color as notated in the bottom left corner and proved the smaller of the 2 color palates that were uploaded. When the jerseys arrived they were not "twitch B" color at all rather they were just black and yellow. We ended up having to send back a jersey for them to verify that the color was incorrect. After a few days of them having the jersey they decided the color was in fact "correct".The simple fact is that Boombah is advertising a color that they themselves cannot reproduce in their jerseys. Locally we sourced the thread to create hats, Belts that match and socks that matched perfectly. We even had to create our own Jerseys and matched the color perfectly with the iron on vinyl. Its absolutely ridiculous that we can get material to make jerseys ourselves and yet Boombah cannot reproduce it and charges extra for that specific color.When I called in to discuss the issue the response was "well, we have a color policy that states we may not match it perfectly"This policy also states "The color in your garment may or may not resemble the color on your screen or print out." This would be acceptable if I as the customer was requesting a custom color. However, Boombah provides the Twitch B color in their socks and as a color selection in the majority of their apparel. I'm not sure how you can sell a color you can't reproduce.Included will be the 2 color palates they sent me as well as a picture of the designed jersey and the physical jersey side by side.Business response
03/28/2022
Customer *************************** submitted an order for (24) full dye short sleeve baseball jerseys with us on 2/15/2022 which comprised of a black and twitch color combination. The base color of the jersey was black and the team name and other name/number applications were ordered as twitch which has a bright neon green appearance. We were initially contacted on 3/14 in regards to our customer's dissatisfaction of the twitch color output and we proceeded to bring (1) of the completed jerseys back for review by our PD team against our color standards. After initial escalation to our customer's concerns for the twitch color displayed on their finished jerseys, we have concluded that the color output did not represent the intended color in which we represented through the design creation and mockup process for these jerseys.
We have acknowledged this color output issue and have since provided our customer with a full refund in the amount of $936.00 which was the total amount incurred for the jersey order. We have decided to allow our customer to keep the 24 baseball jerseys with the color issue in addition to providing our customer with a gift card to further reconcile our error.
Our customer has accepted our response and resolve to his issue outside of this channel through our communication by phone on 3/25/2022.Customer response
03/28/2022
Better Business Bureau:
After speaking with **** with Boombah they have done the right thing by me and refunded my money. They acknowledged my issues and corrected them accordingly.
Sincerely,
***************************Initial Complaint
12/27/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a rolling superpack xl on 12/20/21 order number *******. When the item arrived it was the incorrect item. I called Boombah customer service to advise of this mistake. ***** was the rep that answered the phone was helpful to set up the return for the incorrect bag and set up the order for the correct bag again. She advised me that for their mistake she would give me 10% off the new bag. All sounded great until I was told that I have to take the old bag back to a ***** place and no call tag could be placed for that to pick up. I advised that I live out in the country and do not have a close *****. I asked if they would be able to assist and give more than 10% off the new bag to compensate for time and gas to drop the old bag. I was told no that 10% was the best. The 10% was for their mistake, but now I have to spend my time and gas to drive to a ***** to remedy their mistake. She next checked with her supervisor to see if they could do something more and was told no 10% off was the best they could do. I am not happy with this resolution. I should not have to be inconvenienced to spend my time and gas to drop off the wrong bag free. I advised her again that I live out in the country and my closest town does not have a ***** that I would have to go a further town. I feel that Boombah should have done more than just 10% since they could not send a pick up request.Business response
01/31/2022
Thank you for your response. The following is our response to BBB Complaint ID ********:
Customer ***************************** placed online Order #******* on 12/20/2021 for a Rolling Superpack XL Lava Multi and an Adult Torva Ink batting glove Lava/Multicolor. Upon receipt of the order, our customer contacted us regarding receiving the incorrect product for the Rolling Superpack XL that was ordered. Due to our error for shipping the incorrect item to the customer, we provide a pre-paid return shipping label for the incorrect product to be returned to us while assisting our customer with re-ordering the correct product with a 10% discount due to our order fulfillment error.
As the customer stated he was not located close to a return drop off location in addition to being inconvenienced with the costs incurred for returning the incorrect item to us, we unfortunately did not proceed to offer an additional ordering discount or a physical package pickup through our carrier.
As we were unable to provide a physical pickup for our customers incorrectly received product and failed to provide a further discount to help alleviate the time and cost associated with returning the incorrect product back to us, we reached out to our customer to attempt to alleviate his ordering experience issues further. In communicating with ***************************** by phone on 1/26/2022, I offered to further assist with resolving his return cost concerns, we have offered ****** an additional 15% off of his re-order which would provide a $21.00 refund back to his original form of payment. In providing an alternative solution for the customers ordering experience issues, we have offered ****** a complimentary pair of our new Womens turfs/cleats (value of $49.99 - $59.99) for his daughter who was the recipient of the original ordered products.
****** stated he needed to review these options with his daughter and would follow back up with me once he determines the best solution for his daughter.
We are currently awaiting his response as of 1/31/2022.
Initial Complaint
08/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Purchased shoes. Was told repeatedly to wait 3 business days. Did and they still did not ship nor did they track the order for me. They didn't send or communicate at all with me even though I called numerous times and sent email. They then put something in the mail that I have yet to receive. I paid $10 for mailing.My ***** tracking number: ************ ************ is horrible, lazy, and not customer focused. The 1st thing on their support center phone is the call is being recorded. I wonder why. That many disgruntled customers.Business response
08/27/2021
We do apologize for the delayed delivery of your order. Our system does show that the package left our warehouse the same day it was ordered. We have contacted Fed Ex to try and get resolution on why it was routed the way it went. Attached is the proof of delivery on 08/23/21.
*********************
CFO/COO
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