Retail Sportswear
Boombah, Inc.Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased items on 12/13/2024 item came as described only issue was they was too big contacted Boombah and spoke with *** ***** and basically told me I had to spend another $116 to buy correct sizes and send others back I am sending original order back however I will not and explained I don't have the extra $116 right after Christmas to spend on another set of helmets they basically told me they didn't care and demanded money all I wanted to do is send the original 2 back and exchange for smaller ones but they demanded me to re buy the items again. All customer service was very un helpful and was rude demanding money ************ needs to be help responsible for their actions and thanks for ruining my kids Christmas presentsBusiness Response
Date: 12/26/2024
Good afternoon, ****,
We are sorry to hear that the helmets are to large that you ordered online as these are the largest helmets we carry. Senior size (hat size 7- 7 3/4). I do see the return was set up online, and you called us and spoke with **** today 12/26, who helped you with a new estimate for the smaller helmets. Once you print the label and get the return package to **** we can send it out at no charge to assist you this one time, instead of a refund, we can apply it to the open invoice. *** was following our return policy, which is posted on our website. ***********************************************************. We apologize for any confusion on setting up the return and doing a new order, but we are always here to help you.Sincerely,
**** *******
Account Service Manager
**********************
Customer Answer
Date: 12/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:10/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction:10/20/23 Amount of Money you paid the Business:$172.39 What the business committed to provide you:Quality equipment What the nature of the dispute is:Faulty product, broke less than a year of usage. No response ever received from Boombah. They could careless.Whether or not the business has tried to resolve the problem:NO.I purchased a Boombah catchers bag as a birthday gift for my 8-year-old, spending nearly $200 on what I believed to be a high-quality, premium product. Unfortunately, the handle of the bag snapped off in less than a year, despite the bag being well-maintained and cleaned regularly. Given the price and the brands reputation, I expected the bag to last at least 3-5 years. (minimum)I have reached out to Boombah multiple times via email, seeking a resolution such as a warranty exchange, but have not received any response. It is disappointing to encounter such poor customer service and lack of accountability from a company that markets itself as providing premium products. I am seeking assistance from the BBB to resolve this issue and obtain the warranty exchange I am entitled to.Business Response
Date: 10/11/2024
Good afternoon,
We are sorry for the confusion as you were emailing back to the order confirmation. Unfortunately, the system wasn't sending it anywhere so we had no idea that you had a issue with the Xl Bag handle. I am glad we were able to get your daughters bag replaced and shipped out today on 10/11/2024. We take pride in having excellent customer service and prompt response back to our customers. If you're unable to get a response please contact us directly at 1-815-941-1431 we have a team of representatives ready to assist you Monday through Friday 8 am - 5:30 pm central time . The replacement order is attached.
Sincerely,
Dawn Behrens
Account Service ManageInitial Complaint
Date:10/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pair of mens molded cleats on 10/16. Order # ******* Details ItemMen's Raptor AWR Molded Cleat Charcoal/Black Item:M0604401-01 C/B-10 1/2 Size:**** Price:$39.99 Qty:1 Total:$39.99 View Item Subtotal:$39.99 Shipping:$9.99 Tax:$2.31 Order Total:$52.29 The shoes do not fit. They claim to be **** but they are not. I called and spoke to a manager, "******" Who said the shoes cannot be returned becasue they got rid of the *** code in their system and they we on clearance. My request is to exchange the shoes for a pair of turf shoes. They will not work with me. I even wrote the **** ************************* an email.Business Response
Date: 10/24/2023
Good morning ****,
We are sorry to hear that your having an issue with a clearance item. I am sure that ************************ let you know that clearance products are not eligible for returns or exchanges. Please contact me directly to assist you with the sizing issue your having at *************************************** or my direct number is *********************** as I can help you. Looking forward to talking to you soon.Sincerely,
***********************
Account Service Manager
Customer Answer
Date: 10/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:05/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a size 14 pair of turf shoes and a pair of slides from Boombah on April 11, 2023. They shipped me someone elses order ( a size 11 pair of cleats ). I contacted Boombah and setup a return. I did not want my original order because I purchased hat I needed from somewhere else, since they didnt ship me my order. I sent the cleats back and have not gotten a refund yet. Today is May 13th. I contacted ************************* on May 5th asking where my refund was. She told me that the order was only partially received from the warehouse and that she will let me know when they receive the rest of it. I dont k ow what they could be waiting for, since it was one pair of cleats. I need my refund back immediately.Customer Answer
Date: 08/24/2023
Complaint: 20054446
I am rejecting this response because: its been over 3 months. They did not even try to resolve this in a timely manner
Sincerely,
***********************Business Response
Date: 08/28/2023
****************, we apologize for this inconvenience and for the delays. Please accept our sincere apologies.
Boombah, Inc.Initial Complaint
Date:03/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered on 2/23/23 a Hybrid model baseball bag from Boombah directly from Boombahs website at the price of $110.48. I purchased this model because my 13 year old son needed a larger bag that could be pulled behind him due to his long walk from his school to baseball practice. This bag has wheels and telescoping handle and seemed like it would work. However after 1 week the bag was wearing holes at the bottom in multiple places. I contacted Boombahs customer service on March 8th via telephone and spoke with representative. I was requested to send pictures of damage via email and did so that day. I was also told that employee would need manager approval and that Boombah would respond by email. On March 22nd after I had called and emailed multiple times I was notified that I would not be receiving a warranty replacement with no other explanation by email. I feel this is unacceptable because Boombah has 90 day manufacturing warranty listed on their website.Business Response
Date: 08/24/2023
Hello *****,I do see we were able to assist you with a replacement bag for the issues you contacted us about on 3/16/2023. We shipped the replacement on 3/17/2023 on SO#******* shows it was delivered 3/20/2023 on tracking number 395883017333.If you need anything further, please contact me directly at **************************************************Thank you for your help with letting ** answer the closed complaints.Sincerely,Account Service Manager************ Main202 Boombah Blvd|*********, ** 60560Confidentiality and Warning: If you do not know the sender or sending company, please do not open any attachments, disseminate, distribute or copy this e-mail. This email and any files transmitted with it are confidential and intended solely for the use of the intended recipient. If you are not the intended recipient, please notify the sender and delete the message and attachments. Opening attachments or relying on information in this email is at your own risk. Any opinions or advice presented are solely those of the author and do not necessarily represent those of the Boombah Inc.Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 11 bat bags from this company and spent over a thousand dollars. I need a replacement piece to the bag as there was an issue with it and they are stating they cannot send me a replacement. I am asking to even pay for the replacement. I am not looking for a free item.Business Response
Date: 08/24/2023
Complaint 19329012
Complaint-
I purchased 11 bat bags from this company and spent over a thousand dollars. I need a replacement piece to the bag as there was an issue with it and they are stating they cannot send me a replacement. I am asking to even pay for the replacement. I am not looking for a free item.
Answer to complaint-
Hello *****,
I do see we were able to assist your with your replacement part from the order 5/24/2020 SO#******* on 2/6/2023 and ***** TRK ************ delivered on 2/8/2023.
If you need anything further, please contact me directly at **************************************************
Initial Complaint
Date:08/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When placing an order for hoodies from Boombah online, they have pictures of the items that don't adequately show how the product arrived. The product in person has dimples like a golf ball all over them. This is not the picture that they show online, nor do they call that out in the description of the product. When calling back to ask to swap to a different product they are refusing a swap as they said these are clearance items. My issue is on the false advertisement of the product. The fact that we are willing to swap to a different product and pay the difference shows that they would not be out any money for this, and yet they still refuse to work with their customers. Attached is a picture from the website that I took when ordering and a picture of the product when it arrived.
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