Complaints

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  My daughter and I purchased 2 Japanese Chin puppies from this breeder. Within 12 hours one of the puppies became very ill with vomiting and diarrhea. By 24 hour both puppies were very ill...took them to the emergency vet and both have parvo. ******* refused to give us our money back or help with treatment which cost between $5000 - $10,000 per puppy. Now we are out all that money and the puppies may not survive..When we contacted her she said it was a false positive test even though they had all the signs and symptoms of parvo. She even wanted to take over making decisions about their care when she sent us the sick puppies.So inappropriate....

  Business response

  12/20/2022

  This client was given free health insurance that would have covered all the costs associated with any illness the puppies may have contracted. They did not apply for the insurance as instructed. The client refused to allow me or my vet to speak to the doctor taking care of the puppies. I was not given any updates that the puppies were sick until the client called demanding payment. I told the client that it was unlikely the puppies had parvo as they were just vaccinated which can show a false positive. Without speaking to a vet or allowing my vet to speak to their vet there was no way to make an educated decision about the care of the puppies. This complaint was filed before any decision about the puppies health can be determined and without any documentation being provided to my vet. Per the contract this is how refund would be determined. Also I offered to pay the clinic where the puppies were being treated directly but the client refused to allow me to have me put on the list to be able to speak to the clinic about the puppies care.

  sincerely,

  ***************

  Customer response

  12/20/2022

   I am rejecting this response because:

  First of all she was messaged on the afternoon on the day we got them that one puppy was not eating and not doing well.  No once did she say we needed to get the insurance going within 24 hours.  We did not even get the puppies until 3 am on Sunday morning.

  Our vet declined to speak to her because of her attitude towards the puppy's illness.  She only offered to pay $500 for the care of the puppies when the estimate is between $5-10,000 each and demanded that she be allowed to make decisions about the care of the puppies.  We refused that offer since she sent ill puppies.  We ask for her vet's information and a copy of their examination that supposedly was done prior to shipping of the puppies.  She refused.  

  She has been very difficult to communicate with and wanted to ship ill puppies back to her so she can care for them.

  Responsible breeders will try to make this right and she has not.  Even said our vet did not know what they were talking about.

  Unfortunately, she is doing all she can to save herself money.  This event has put our family in financial hardship for an event that should have never happened.  It is not the puppies fault that she has Parvo at her kennel.  While we ask for help from her covering this expense, we are more worried about her continuing to sell sick puppies so she can make a buck.  We do not want other families to go through the mental and financial burden that we are going through.

  I will go to any agency that is needed to stop her from doing this, up to filing a lawsuit against her.  My vet will even testify and provide the information needed regarding the puppies health.

  ***********

  
  

• Initial Complaint

  03/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased a puppy from this business. The breeder set me up with her flight nanny. The dog arrived sick the flight nanny stated he knew the dog was sick when he got the dog in the morning. The dog arrived sick, hacking, wheezing, and coughing and needed to be seen by the emergency vet. I was told it was a virus. The dog was on antibiotics, and then needed to go back again, for another round of antibiotics. Hes been with me five weeks, and the dog is continuing to be sick. I contacted the breeder, she did pay for the first round of medicine. She did not pay for the second and I am doubtful for the third. I asked her to arrange a pick up for this dog. She refused. She sold me a sick dog knowingly and should take complete responsibility for this dog and any cost incurred as a result of a return, including flight nanny fees and vet bills. I have been researching and she is continuing to sell sick dogs. She tells people its a virus I know and have statements from two other people. The resolution I am looking for is the dog to be picked up and all of my fees associated with this dog refunded. I will continue to go every route I need to In order to get the word out about this reputable breeder. Its sickening she knows dogs are sick and still sells them.

  Business response

  03/28/2022

  I have offered to take the puppy back with a full refund if she returns the puppy. The client was given free health insurance to cover any vet **** and I paid the deductible. I am following the guidelines of the contract that states that I do not cover vet bills. 
  
  I apologize if the puppy has a cold but that is not a life or death illness. I have received no vet reports to verify her statements. 
  I will continue to stand behind my offer to give her a refund if she returns the puppy.

  I have been in business for many many years and have never received a complaint that I sell sick puppies. These precious little babies are susceptible to colds just like humans. The vet told you is was a virus. Virus (colds) must run their course and only require palative care. It will go away. Your puppy is running, playing and growing normally. I am sorry he has the sniffles.  
            I am in the happiness business. It is my goal to try to give clients a positive experience. I have a contract to protect both of us from these types of situations. I am sticking to the contract. I will honor the agreement stated in the contract.

  Attacking me is not the way to appropriately resolve this issue. Threatening me on a daily basis is not appropriate either. 
  

  Return the puppy, receive your refund and we can both move on. 

  Customer response

  03/28/2022

   I am rejecting this response because: I have not attacked or threatened you. You sent the puppy sick. You set me up with a flight nanny that cost 950. To send him back will cost that again and I asked you to pay and arrange the return. The puppy should not have been sold or sent in a flight sick. I sent you the documentation. The dog has a cold five weeks later. That is the worlds longest cold ever for a dog. I did give you the information and you should take responsibility for any flight nanny charges, considering, you sent a si k puppy. 

  you have continued to sell sick puppies with your so called virus. My puppy sounds like hes drowning on a daily basis and its NOT normal. Your contract and business states the buyer gets a healthy puppy. 

   
  
  

  
  

  Business response

  03/28/2022

  Send the puppy back. I will refund your purchase price. Unfortunately this is just one of those cases that we will just have to agree to disagree. 
  I do want to let you know that I have spoken to other breeders and vets about this virus. It is something that is going around in dogs and cats. They do not know what it is. It does not respond to antibiotics and is most likely a cold virus of some sort. There is no vaccine or medication to treat it. It simply must run its course, sometime 6-9 weeks. Then it disappears just as it arrived. There are no long term effects. If you have any documentation stating otherwise, I will be happy to review. 
  

  Customer response

  03/29/2022

   I am rejecting this response because:
  
  Again, thats okay. But since you shipped a sick dog then you are responsible for shipping fees. You spoke to others about this virus and no one knows what it is. It will just go away in 6-9 weeks. You are continuing to sell these dogs. That is not a responsible breeder, nor, is it ethical. Most are getting the choice to purchase the sick dog. But I did not get the choice. You are stating that you paid the deductible of the insurance, you did pay for one service, the one from the *** I got him and he sounded like he was drowning and a hacking cough. He should have been seen before ever putting him on a plane with a pet nanny that you suggested. You stated, I havent spent money on this dog. I guess to you, we meaning your customers dont have a life. We should just be available to take the dog to the vet and have all the time in the world to tend to a sick dog. 
  

  again. I PUrCHSED a healthy puppy, not a sick puppy. You broke the contract before the sale took place. The way you are handling it, stating no one knows what it is is trying to shift the blame off of you. Any responsible, ethical breeder, would NOT sell or send a sick puppy in a flight. You claim you have such a great reputation. Its everyone else that has a problem if they complain. You take zero responsibility for selling sick dogs. However, you have no problem taking money. Charging the fees that PayPal charges to the customer, which can get you banned by the way. 
  

  you arent following anything because YOUR contract was void right from when you beached it, which would be the point when you sent the sick dog. 

  Business response

  03/29/2022

  Your accusations are not correct. There is not much more that I can do for you. One thing we can both can agree on is that you should have never received the puppy. Return the puppy, get your money back. 

  Business response

  03/30/2022

  Return expenses are the responsibility of the client. 

  Customer response

  03/30/2022

   I am rejecting this response because:
  
  Return expenses are not the responsibility of the buyer when you sent the sick puppy. That means it is your responsibility. You should have never sent a puppy with a virus. Especially considering you state you have healthy puppies and the puppies are healthy when you sell them. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩