Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need help getting resolution with a dispute. I called the business on 7/14/22 and talked to ******* about services performed for my daughter at the ** at Cameron Hospital. Our visit ended up being a false alarm and my daughter was fine, so we only saw the Dr. for less than 5 minutes and were in the ** for less than 20 minutes total. As this was a false alarm, that Dr. did not run any test and did essentially no treatment, and, again, was with us less than 5 minutes. However, the charge for this from the Dr. was $525, which for 5 minutes comes out to an hourly rate of over $6,000/hr, which I believe to be excessive. On 7/14/22, I explained to ******* that I wanted to dispute this. She said I had to write a dispute letter, include a copy of medical records (that I had to obtain directly from the hospital), and to send a check of something small like $5 to keep the account in good standing and from going to collections. On 7/17/22, I mailed a dispute letter, copy of medical records and a $5 check all in the same envelope. On 7/25/22, my $5 check was cashed. To date, I have not received any contact regarding my dispute that was in the same envelope as my $5 check. On 9/12/22 at 12:34 PM I called and was unable to talk to anyone as I was forced to leave a message, which I did asking for a return call. ON 9/12/22 at 4:06 PM I tried calling again but got a message they were closed. To date I have not received a call back. On 9/15/22 at 3:25 PM I called and talked to ***** who confirmed that my check was received but she had no record of my complaint or message I left on 9/12/22. She said she couldn't help me but said I had to talk to the "escalation team" which she transferred me to, but I was unable to talk to anyone and forced to leave a message. I have not received a call back. I would like someone from management to contact me regarding my dispute. Invoice ID ************.

  Business Response

  Date: 10/11/2022

  The ** ******** reviewed the chart of the patient. The patient arrived at **** with complaint of abdominal pain and diarrhea. Patient roomed at **** and seen by provider at ****. Patient was medicated and discharged at ****. Patient was in the ** for 36 minutes. Level of charge is not based on time, but care provided. ** ******** reviewed ******* charge with Medical Records ********. Level 2 charges were confirmed and appropriate. ** ******** reviewed itemized billing with the patient's guardian. Patient's guardian was still unhappy regarding charges, but was told this investigation was concluded and the charges would stand.