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Business Profile

Insurance Agency

Azimuth Risk Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased traveler's international medical insurance for my father from Insuby.com that Azimuth Risk Solutions is the company operating behind this. The coverage has a deductible of $0. My father had an allergic reaction and we went to the hospital. The bill was $276. However, after we filed a claim, Azimuth Risk Solutions refused to pay for this bill even though we are covered for these medical expenses under their policy. If the insurance company just randomly refuses the reimbursement, then what's the purpose of buying insurance from them? They claim they have insurance coverage for international travelers in the US, however, it seems to be a scam if they don't actually reimburse the medical expenses.

    Business Response

    Date: 01/04/2024

    To Whom it May ***************** have reviewed the complaint and file for this member. To date we have not received any claims for this member. However, we received an email on November 2, 2023 with a copy of a billing statement dated June 9, 2023. This policy has a 90-timely filing limit from the date of service. We advised the member on November 10, 2023 that the information received falls outside the 90-day timely limit and we are unable to evaluate further. Policy information is sent to the member at the time of purchase via email. I have attached the complete Evidence of Insurance wording and highlighted the claim procedure section. Claim filing procedures can also me found on the first page of the claim form questionnaire the member completes. I have also attached this form in its entirety. The email on November 2, 2023 is the first and last communication we have had with this member.

    Please let ** know if there are any additional questions or concerns.

    Warm regards

    *****************************

    VP Operations.

Azimuth Risk Solutions, LLC is BBB Accredited.

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