ComplaintsforAndy Mohr Avon Nissan, Inc.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/29/24 Bought a 2016 **** fusion for $16,000 They had said the car passed inspection and nothing was wrong with it. The second day it had cyl4 misfire so I went to mechanic, he said the code had been cleared before which means the dealer knew about the issue. Ive got a warranty so they should cover it, Ive got it at a **** dealer to get looked at. Come to find out that the whole engine needs to be replaced.

  

  Business response

  06/26/2024

  Our records show you bought a 2020 **** Fusion. If you would like to discuss this further, please call the ** at ************. 

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On April 20th, 2024, I signed a lease agreement with ***************** Nissan in ****. The lease document had described that I was receiving a Nissan Pro-4x with a VIN number of *****************. The vehicle was not in inventory, and I went to pick it up on 4/22/2024. When picking it up, the salesperson informed me that the vehicle was an SV model and not a Pro-4x. I also was not allowed to see this vehicle at that time. I showed the salesperson the paperwork and that vehicle was incorrect. Since I was not going to take possession of the wrong vehicle, I did not wait any further and left the store. I emailed ************************* regarding a refund on 4/23/2024 and she asked person who did the lease documents to call me. I talked with **** on 4/24/2024 and he said he would not refund my money. Since it is impossible to provide the vehicle on the lease agreement, I need a refund. I have never taken possession of any vehicle and never traded in my Kia *******

  

  Business response

  04/25/2024

  If you would like to discuss this further you can call my office at  ************.

  Customer response

  04/25/2024

  Better Business Bureau:
  I have reviewed the response made by ***************** Nissan of **** in reference to complaint ID ******** and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
  
  On April 24, 2024, the general manager left a voicemail requesting me to call him back at the provided number. I returned his phone call on the morning of April 25th, 2025, leaving a voicemail outlining the issue and the best way to reach me at ************************* Despite these efforts, I have not received any response via email or phone. I reiterated my complaint regarding the nonexistent vehicle outlined in the lease agreement and the necessity for a refund.
  It is evident that ***************** Nissan of **** remains unresponsive, and regrettably, it seems this matter will need to be resolved through legal channels.
  

  Regards,
  
  ***********************

  
  

  

  Business response

  04/26/2024

  Thank you for working with us , we will see you later today. 

   

  *****

  Customer response

  04/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I helped a lady get a vehicle at ***************** nissan in **** Indiana I felt pressured on a 9 minute phone call to agree, but I did agree the lady was an ex girlfriend who had moved in with a younger guy who tried to intimidate me, she coerced me by telling me if I loved her I would do this and I fell for it she told me it would be cheaper than $20000 I kept asking her to call me privately but she kept putting me on speaker with her and the finance mgr the car she chose was a brand new $30000 car and I signed as buyer. She left the lot promptly told me to F off and broke off communication with me. Since we signed I thought I would have to find her and the car. But when I looked at the contract the next morning I found that the finance mgr had used my address for her also, when he already knew she didnt live with me. I asked him and he said he could not verify her new address so he used mine. That would be fine if we still lived together but we dont and the finance mgr knew that. So now I have not even seen the car and have ***** to find it I I am a 63 yr old 60%disabled Marine vet , she is a 42 yr old ex girlfriend who now lives with a 38 yr old who tried to intimidate me. If what the finance manager did is legal, it shouldnt be. If I get stuck with paying for the $30000 car , I will be almost 70 yrs old.

  

  Business response

  04/25/2024

  If you would like to discuss this further you can call me in my office at ************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  * We purchased the 2017 Land Rover Discovery on 8/29/2003. We were told that it was seen/ serviced at Land Rover and there were no known issues. We put down $6000 on the date of purchase towards this vehicle.* The first night it was home we started noticing issues with the ride system, the tires, oil change was needed and most importantly a battery drain issue. The car would and still will 'die' overnight. EVERY night. We began contacting Any **** **** for assistance immediately as well as Land Rover.*The Discovery was taken into Land Rover in November to be looked at, now for the second time(1st prior to our purchase). Where MULTIPLE issues were found. We paid a total of $2341.27 to Land Rover to fix what issues were found but they could still not determine what was causing the battery drain. At this time we decided to pay for the issues that were diagnosed and take our vehicle home as we HAVE to have a 3rd row vehicle. We have 5 children. *December 2, 2023 we replaced 2 tires on the Discovery costing us $614.96. The other two still need replaced but as you can imagine we have to wait with all the other continued repairs. *After the holidays on 1/16/2024, the Discovery was then taken back to Land Rover for further investigation on the battery drain issue. *We are now being told there is water damage to the vehicle and the gear shifter and wiring harnesses were affected. As of today we are still being offered no help or even any common curtesy of an I am sorry from *****************, in fact they have been EXTREMLY rude to us. We are expected to pay over 5k more to remedy this latest issue with no promise this will actually fix the battery draw issue.

  

  Business response

  03/14/2024

  If you would like to discuss this further, please call *****, the ** at Andy Mohr Avon Nissan.  ************.

  Customer response

  03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  We have been in contact with this dealership multiple times via phone as well as email, prior to this "solution" We never seem to get an answer and once a voicemail is left no one ever calls us back. We did get one extremely unhelpful email, which I have included below. As for calling ***** directly, we received this suggestion/solution yesterday evening (3/14/2024) and immediately(7:23 pm) tried to reach him at the number provided. No answer. Left a voicemail. No return call this morning. We waited until well after open of their business this morning (9 am) to allow ***** significant time to return our call. He did not return our call.  Therefor we called again at 11:13 am. Again, no answer. Left a voicemail. As of now now(11:30am) no return call. This is not a solution. Ignoring our calls and requests for help does not equal a solution. I have included the email from ********************* a manager at this ***************** location below. This is how we have been treated through this whole process and continue to be treated. I would also like to note, per this email we had spoken to the *** we have not. We were never contacted by the *** And we are unable to get ahold of anyone to help us with this ongoing issue.

  "Good Morning Mr. and *********************.
  
  At this point any decision is beyond me.  I believe our General Manager had reached out to you with the companies position on any assistance.  Andy Mohr Avon Nissan is not obligated nor willing currently to help in the repairs on the vehicle.
  
  Thank You
  
  
  *********************
  Service Director
  ************"
  
  Regards,
  
  *************************

  
  

  

  Business response

  03/19/2024

  *********************,

   

  Per our conversation, we can help you trade out of the car. if you have any further questions, you can call me. 

   

  *****

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 2023 I purchase a 2012 Jeep Patriot. 37 Days later that transfer case went out on it and have it towed ***************** Nissan ***** I had to wait on the inspector to come and check it out then I was able to get a 7-Day rental car was in there for 2 weeks. I should have checked the transmission when was there. End of July 2023 was getting a loud noise took it back to ***************** they checked it said nothing was wrong with that charged me$184.00 . Kept hearing noises took it to ********* and he suggested me to take it to D&M they checked it out and said they believed it was my transmission. Contacted the dealership they asked me to let them look at it again drove it with me in it and said he thought it was my clutch not warranty give him another chance they wouldn't charge me. They took it in and said it was my clutch not covered it cost me $2,040. I told him I was taking it to D&M. 8/25/2023 D&M said it was my transmission had to wait for the inspector the inspector said they would only cover the parts in the transmission I paid out of pocket the transmission and to get a new clutch $948.70. Got my vehicle back in October 2023 and I've had it back to the shop a few times because the seal keeps leaking on the transmission. If the warranty company would have covered for a transmission then I don't think I'd have this problem. And if ***************** would have checked my vehicle out in the first place I wouldn't be in this position.

  

  Business response

  03/20/2024

  If you would like to discuss this further, you can call the store at ************.

   

  Avon Nissan 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I trusted the salesman to find me a vehicle that had not been wrecked and that was at a good price. After I signed the contract, I found out that I was overcharged $10,000 and the car had been wrecked three times. I tried to trade the car in back to them for something else but they would only give me $5000 for a card that I just bought for ****** 10 days prior

  

  Business response

  03/06/2024

  Hi *****,

  We have received your concern. If you would like to discuss this further, please call me at ************.

  Avon Nissan 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased my car just 45 days ago. When I was in the process of purchasing my vehicle the sales managers were pushy and rude. I wish I would have at that point went somewhere else. I didnt because I really liked this car. When I bought the car there was no engine noise. Shortly after I started hearing a noise from my front end and the heat was not working while I was parked. It blew out cool air. I took it in and was told I needed new tires and they supposedly fixed my heater issue. Now it blows out **** warm air when stopped. So I took it back again and the manager of service drive *** car with me it and heard the noise for himself and actually called it out when he heard it and said yes I definitely hear that loud rumble 3 days later I get my car back and he assured me that the heat issue was corrected and that the noise in the engine is just the way the car is made. If that is the case why didnt I hear that when I bought the car and my heat still isnt blowing out warm air when my car is at idle. I have spoke with a couple of people and they were supposed to have a sales manager call me back. I have not heard a word.

  

  Business response

  12/30/2023

  *********,

   

  I'm sorry to hear you are not satisfied with your purchase and experience with ***************** Nissan in ****. If you would like to discuss your experience with me, you can call me at ************.

   

  *************************

  General Manager

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I purchased a car and was never informed of it being involved in a car accident. I have had nothing but issues with my car since I purchased it. My car insurance provider informed me that my car was involved in an accident. All the dealer says is they cannot recreate the issue..., I explained that this is not a constant thing. They need to keep my car for more than 24 hours to recreate the issue.

  Date Sent: 1/24/2024 4:45:38 PM
  ***** responded that I could call him but I have and he refuses to call me back. I called him twice last week and havent heard a word. 
  
  Regards,
  
  *******************************

  
  

  

  Business response

  01/25/2024

  *********, we have received your concerns about your intermittent heating problem. We have looked into your concerns multiple times without any findings. We also drove the car with you on a cold start and could not duplicate the problem.  Furthermore, we also provided a loaner car during the times your car was in our service center over night. We apologize that we can not duplicate your concerns. 

  Customer response

  01/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************
  

  Customer response

  01/25/2024

  My issue has not been resolved. There is an issue and they are not fixing it. Its their word against mine. But the fact of the matter is they sold me a car and did not tell me it was involved in a car accident and I am having front end issues. This is wrong! State Farm had to inform me that it was in an accident just a few months prior to me purchasing. I didnt know the heat wasnt working properly because I bought the car when it was warmer. So this is not something I tested prior to driving off the lot. There has to be something that can be done. I am looking into all of my options here. I as a consumer have been done wrong by this company and they know it just as well. Yes they have had my car and looked at it but its not fixed and there is an issue. 

  Customer response

  01/26/2024

  I have contacted the attorney generals office. I am waiting on an update. I have also contacted an attorney. Wanted to start here so it didnt have to escalate to this. This is terrible!

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern,I bought a car from ***************** Nissan August 3 2023. In less than a week it started running bad and kept running worse as I drove it. The salesman ********************* assured me that they had serviced it. NOT TRUE. The air filter was full of dust. I have not seen an air filter with so much dust. I still have the old filter. The spark plugs were covered with oil and I installed new air filter , new ignition coils and spark plugs which none of this helped. I called the salesman , he said that I could trade it in on another car, but they could not allow me the price I paid them for it. They were not clear how much they would allow me on another car. I had to have it towed to the garage because it would not pull itself and was back firing it was not safe to drive . The estimate from the garage is for $5000 repair I only drove the car (approx. 125 miles )and it used 2 1/2 quarts of oil My wife bought an ******************** warranty after I bought the car I could not even get 250 miles on it to make the warranty valid. I paid $7500 for the car.Any money you can get me will be deeply appreciated.

  

  Business response

  10/23/2023

  To Whom It May ******************* complaint refers to my sister store... Andy Mohr Avon Nissan.  This is not our customer, nor were we involved in this transaction.

  We respectfully ask that you forward this complaint to ******************************* Nisan.

  Please let me know if there's anything I can do further regarding this.

  Sincerely,

  *********************

  General Manager

  ***************** Toyota

  

  Business response

  11/15/2023

  *********-

  Typically all preowned vehicles that are sold outside of the manufacturer warranty are sold "as-is"

  In your case we can trade you out of the car for 90% of the sale price. Please call the dealership to set an appointment to try to find something else. 

   

  Thank you.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased a vehicle from ***************** Nissan that had many non-disclosed issues and patch jobs to hide issues.1. Car key mech ism would jam where you could not turn on or off. They said they fixed it and its German and it will take time. I told them there was a recall as well. Picked up still jammed. 2. Engine splash gaured Under ***** was town in half. They fixed it with zip ties but it comes odd car. Refuses to fix.3. Has 3 different brand name of tires. They wont acknowledge that is unsafe. They just threw on what they had.4. Found flood damage which they hid in reports. Damage on ceiling . Also, appears to have smoke damage. Makes you think they hid things in CARFAX .5. Its a lemon and they refuse to own they mislead the consumer.

  Customer response

  08/08/2023

  I purchased vehicle in 7/15 and immediately started reporting the issues outlined . In the purchase process they did not disclose what the car really had gone thorough water damage not the issues I have reported.  They did acknowledge the key issue after 3 weeks of escalations .  No warranty purchased as they said for - 2015 it is in perfect condition . 

  Customer response

  08/30/2023

  ***************** has shown no effort to respond.  Why is my post not available for other consumers so they can avoid them.

  

  Business response

  08/31/2023

  We inspect vehicles before we sell them to make sure they are safe and reliable cars. 

  We will fix the key mechanism. We will have to work done at ***************************** which is located next door. This will be free of charge.

  We will get a new engine splash guard put on. 

  We will get you 4 new matching tires. 

  We are unaware of any smoke damage or flood damage. The smoke damage specifically would have been noticed during the time of sale. 

  We will trade you out of the car if you are interested in purchasing another vehicle from us. 

  Customer response

  09/03/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

  Please let me know how to close this out asap.  I will tear that I can get at this point.

  Regards,

  ***********************

• Initial Complaint

  05/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2021 ******* Elantra April 8th 2023 from any **** Nissan, on April 21st 2023 I was driving home from work when the front collision warning sensor light came on on my dashboard which didnt allow it to run the cruise control I scheduled an appointment with ******* to get the problem fixed they called me after running the diagnostics on the computer it told them that the car had been in a collision previously so they wouldnt fix it on the warranty so I called Nissan and asked to talk to a manager I have tried to talk to a manager but the manager can never pick up and and or didnt call me back. So I took the car in to Nissan and asked them to do something about it and asked to speak to a manager I didnt get to speak to a manager but they took me to the service section and set up an appointment to get my car checked out. But the problem with that is that they said they have a warranty for me through a different company but even with the warranty I would have to pay to get it diagnosed then if they have to fix it I dont have to pay the diagnostic fee but I have to pay to fix it. I dont think this is right because I just bought the car from them 27 days ago I havent even made the first payment on it so why should I have to pay to get something fixed that I was never even informed about when I bought the car.

  

  Business response

  06/05/2023

  Since the customer purchased a *************** Contract (Extended Warranty) we will be able to fix the car without charging a diagnostic fee. 

  VSC's typically come with a deductible that the customer is responsible for. Please call the dealership to schedule service. Ask for *******************, Service manager. 

   

  *****************

  General Manager

  Andy Mohr Avon Nissan

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩