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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased/leased a new vehicle from ***************** Nissan in **** in the spring 2021. I was told at the time that I would receive 2 key fobs. However, I only received one due to a missing computer chip or something like that is what I was told. I contacted my sales representative *************************** and he said he would get back with me. I continued to contact him and never heard back from him. I took my vehicle in for a recall about a month or so after purchase and asked about the key fob again then. I was told that they still did not have the correct part or to code the additional key fob and that they would contact me. I never heard from them and I continued to try to contact my sales representative and never heard back from him either. Today, May 16, 2022, I contacted the dealership about the second key fob because I have lost the only one that I have. I was told that I would have to pay to get a new one. This is not acceptable to me because I never received the 2nd one that was promised to me in the original purchase.
Business response
06/16/2022
********************- There was a break down in communication because your sales person unfortunately no longer works here. I will have the service manager, ******************* give you a call today to schedule an appointment to get a new key set up. I apologize about your inconvenience.Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
After being accused of lying by the sales manager, I had a text message from my original sales person and the manager agreed to make a new key fob and pay for the towing. The service manager was very helpful. However the Sales manager was very rude.
Regards,
*********************
Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2019 Nissan Titan from ***************** nissan in May of 2021. This truck has a lift kit and large tires. I was told that it was an after factory install through Nissan done new before the truck ever hit the market. I was told it was covered by Nissan warranty I was offered and bought the extended warranty. In Oct the truck made a popping noise on the passenger front when dropping off a bump, I took it in for service @ ****** Nissan and was told it had something to do with the lift kit that I would have to take it to where I bought it. **** location is 45 min from where I live, however I obliged because I didnt like the noise. They looked at it and said it was normal. Which it is not. I then made another appointment because the noise was becoming more consistent, before my next appointment I noticed a knocking sound in the motor. So I informed them of this when I took it in. They called and said it needed a new motor and they replaced it. However they did not fix the lift kit. They said it was a discontinued lift kit and since its not causing any mechanical problems they didnt need to fix it. I paid ****** for the truck plus another $1415 for warranty for my truck to sound like c*** Not to mention now the popping is on both sides and now there is a rattling vibration sound from something they messed with while replacing the motor. Since they couldnt fix it I told them they could buy back and the dealership manager offered me $40000 to do so. At the time I was in the middle of a refinance on my home and could do anything with my credit, that I would have to wait until that was finished. He said no problem. Today5/09/22 I took it in to do the trade and he dropped the offer to $34,000. I told him I really just want my truck fixed. Needles to say I left with no resolve other than to get new tires. I am completely unsatisfied. I feel like I should have to drive around in a truck that pops/cracks at every bump and turn for $******I just want it fixed.Business response
05/12/2022
The customer was here yesterday and spoke to our service manager. Unfortunately the customer has too much negative equity to trade the truck in resulting from trading in a car with substantial negative equity when this truck was purchased. Our service manager offered to take the truck to ********, IN to the shop the lift was installed at to have them look at it and address the problem but the customer refused mainly because we don't have an available rental car to give him due to the rental market conditions.
To fix the problem we would have to take the truck to Columbus to determine what the problem is and also the customer will have to get new tires for the truck.
Customer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************
While in the shop the service manage said he would not send it to Columbus, he did mention it needs new tires, we took truck to ********* and had new tires put on, truck is still making same sound. I have called the service department several times to schedule a time to bring the truck in to get this resolved. They have not returned my call or set up a time. Because this issue will leave me without a vehicle I will need a loaner, which is supposed to be covered under my warranty agreement.Business response
05/19/2022
The suspension is not covered in the additional products that you purchased therefor there is not a loaner can as part of your package. We can call you to schedule a drop off but will be unable to provide a rental car.Customer response
05/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I have made several phone calls and left several messages and not one person has attempted to contact me to schedule.
Regards,
***********************Business response
06/16/2022
After multiple offers to make this right for the customer he is continuing to refuse to work with us. We have made goodwill offers to cover half of the service costs and the customer still refuses to agree to our offer.Customer response
06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***********************Initial Complaint
03/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On March 9,2022 I dropped my vehicle off at ***************** Nissan **** to have my radio fixed along with a sensor light. My vehicle was involved in an accident back in November of 2021 of which damaged my front bumper. I did not repair the bumper because my insurance wanted a ***** deductible of which I did not have. ***************** Nissan **** repaired my radio but not my sensor light, they assumed the accident caused the sensor light to come on. I sent them a screenshot of when the sensor light first came on which was back in 2020 when I first purchased the vehicle, also the accident was not until November 2021. They then sent my complaint to Regional over the dealership and they denied to fix my vehicle as well. It was stated that I should of brought the vehicle in when the sensor light initially came on. The sensor light did not stay on it came on again around the time my radio began to act up. My car has ****** miles on it with a ****** bumper to bumper warranty of which they did not honor I dont feel this is right and Id like to see a resolution of them fixing my vehicle thats still under warranty. I was also charged $150 diagnostic charge for the sensor diagnostic which is still under warrantyBusiness response
03/29/2022
The radio being repaired was covered under warranty. In regards to the sensor, since the vehicle was in an accident Nissan believed that the failing sensor is due to physical damage to the vehicle. While your car is under warranty from the factory the warranty does not cover damages due to an accident. I would advise you to take the car to a body shop where the bumper and sensor can be replaced. Andy Mohr Avon Nissan did not turn down your warranty, Nissan North America has the final say.Initial Complaint
02/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My dad and I purchased a 2019 Nissan Altima from this dealership in 2020. It came to our attention in the last several months that the financing office of the dealership ran my dads credit through 11 different creditors. This left 11 inquiries on my dads credit report, making it impossible for him to move forward in his business ventures. This decision of the financing manager was extremely unprofessional and unnecessary, costing my dad extra money and his business. There is no place to leave a review of the dealership online either.Business response
02/09/2022
I was unable to find your name as a sold customer. Is it possible that you were a applicant on the loan or do you have a different legal first name?
Until I find the transaction in our system I won't be able to proceed.
Customer response
02/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. They inquired about my legal name so they could find record of my car purchase. Could you please tell them that the purchase would be under my dad, ***********************. He is the one who bought the car, and it was his credit that was left with 11 inquires on his report.
Regards,
*************************
Initial Complaint
01/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Nissan Altima from ***************** Nissan in February of 2018. After trying to trade my vehicle in for a new one they informed me that my vehicle had been wrecked and air bags have deployed. Shocked to find out this information as Ive never had an accident in my vehicle nor did I file it with my insurance or bmv records. A month after purchase ***************** Nissan of **** filed the accident to carfax without my knowledge. This was a new vehicle with 40 miles on it.Business response
02/02/2022
The customer alerted me of the issue and after researching service records from each of our body shops I can't prove that this car was ever in an accident. I also contacted Carfax to get more information but haven't heard back. The customer and I have been in open communication and as far as I'm concerned this isn't an issue with the car but an issue with Carfax reporting.Initial Complaint
09/01/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Purchased a 2019 Frontier on August 9th. Told finance individual we did not want to purchase an extended warranty. Signed several documents but only received a few of what we signed. Next day I discovered a$4500 charge on sales contract which explained the higher payment amount. Finally figured out it was an 84 month ******* mile warranty. Called and left message we wanted it cancelled. No return call. Called next day and left another message. No return call. Drove down there. Another finance person had us sign paperwork to get credit for the amount which would be sent to the bank. Did not receive copy of this document either. So far it has not been credited to the loan. Called yesterday (August 31st) and left message to see how long it was going to take and verify that it had been filed. No return call. We are very upset and feel that we have been scammed.Business response
09/02/2021
The warranty has been cancelled. I will send an email to you showing proof of cancellation. Sometimes it takes some time for this amount to be taken off the the loan from the lender.
Customer response
09/02/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************
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28 total complaints in the last 3 years.
9 complaints closed in the last 12 months.