Business ProfileforAuto Nerd
Current Alerts For This Business
BBB files indicate that this business has a pattern of complaint. Specifically, consumers allege that the business engages in the following:
- Makes misleading verbal and written representations relating to the material conditions and safety of vehicles for sale. Consumers allege that shortly after purchasing vehicles from Auto Nerd warning lights in the vehicles appear and mechanical failures occur. Consumers state that further inspection of vehicles by third-party mechanics identify numerous issues.
- Does not respond in a timely manner to consumer requests for refunds, repairs, and returns of down payments.
On March 28, 2019 BBB sent a letter informing the business of the pattern of complaint and requesting their participation in addressing consumer concerns. On July 17, 2019, the business provided the following response:
"AutoNerd sells high value/low cost automobiles. All vehicles are inspected prior to the sale and necessary repairs are made. Customers test drive the cars and a CarFax is provided. However, things go wrong with used, inexpensive, vehicles. We offer and encourage customers to protect themselves by purchasing our warranty. However, some customers still make the informed decision to buy the vehicle "as is."
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- 103 Main St, Beech Grove, IN 46107-1812
- BBB File Opened:
- 10/19/2016
- Years in Business:
- 7
- Business Started:
- 6/1/2017
- Business Incorporated:
- 3/1/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Private Party Remarketing, LLC
- Hours of Operation
Primary
- M:
- 9:00 AM - 7:00 PM
- T:
- 9:00 AM - 7:00 PM
- W:
- 9:00 AM - 7:00 PM
- Th:
- 9:00 AM - 7:00 PM
- F:
- 9:00 AM - 7:00 PM
- Sa:
- 9:00 AM - 7:00 PM
- Su:
- Closed
- Business Management
- Joann Hockett, Owner
- Mr. Bryan Freund, Operations Manager
- Contact Information
Principal
- Joann Hockett, Owner
Customer Contact
- Scott Hockett, Director of Operations
- Mr. Bryan Freund, Operations Manager
- Additional Contact Information
Phone Numbers
- (888) 597-6830Other Phone
- (317) 499-7775Other Phone
Website Addresses
- (888) 597-6830
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Tracy A.
11/24/2021
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