Business ProfileforIU Credit Union

Experience:*************************** borrowed $37,016.55 for a truck.Payments were made faithfully and on time of $960.18 Total INTEREST paid in 2023 to date was $1158.25 On 11/3/23 ****** spoke with a representative named ************* asked for payoff as of 11/8/23, as truck had been sold and he wanted a few days for postal to arrive.A check for the payoff amount given to him was mailed 11/4/23 ($33,579.34). On 11/9/23 ****** called and spoke with a representative.He was told the check was not processed until 11/9/23 and therefore an additional amount of $42.31 was due!! ****** asked what date the check was received as it was postmarked and mailed 11/4/23 He was told the check was processed the day it arrived and that the entry showed 11/9. ****** asked for them to accept the postal stamp date (AND as this was 11 am, ****** doubted mail had been delivered THAT morning and processed THAT morning (IRS accepts the postal date on taxes owed!!). It was refused. AND to make payment that day would require a DEBIT card, not a credit card. One was provided and then ****** was told there was a $4 process fee!!(Had ****** known this he could have paid the full amount owed on 11/4/23 via debit card!!! And saved over $200!)AND IU credit union told ****** the ***** would not be mailed until the $33,579.34 check clearedin about 10 days!****** told the representative IU Credit Union could simply call the bank from which the check was drawn and verify and freeze the payment amount of the check!