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Business Profile

Martial Arts

Bloomington ATA Black Belt Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We enrolled our 4 year old in ******************* at ATA. She was required to pass a very short test of some sort to be accepted. Overall, Mrs. ********************** did a fine job. However, there was a boy who would also attend class dressed in a red uniform. It was never made clear as to whether or not he was a student. He halfheartedly assisted in the way a young boy does. Additionally, we were offered a "night out" as ATA prepared special activities for kids so parents could enjoy an evening to themselves. The activity involved nerf guns and older kids dressed as zombies. Like many 4 year olds, ours is still watching kids shows, and is very scared of dark imagery. This clearly was not considered even though there seem to be quite a few kids in the 4-6 year old age range, with some as young as 3. While some skills were learned, I feel the experience was lessened by a young boy who just randomly showed up and was not treated as an assistant or student and behaved however he wanted. He just minimally helped, and offered no feedback during exercises.On one occasion he was so disruptive in class I felt I had to speak up and say something. I later contacted ATA about exercising an option to end our contract at 6 months. I have also requested a discount due to the lack of professionalism in handling these issues. I have sent 2 emails and have received no response. I would prefer confirmation in writing.

Bloomington ATA Black Belt Academy is NOT a BBB Accredited Business.

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