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Business Profile

Plumber

Paul Young Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to request an estimate on garbage disposal repair. They sent someone out the next day. Plumber was here for 5 minutes and then said its broken we need to purchase a new one. I was charged $105 for the visit. I was told on the phone the estimate would be free. I also see on the website that they have a repair guarantee. No charge if they cannot repair or if repair is unsatisfactory. I offered to pay the gas to come out, the $5 truck charge, they wage for the employee (who I was told makes $25 per hour) so $20. I was told that was unfair. I was screamed and cursed out and could also hear the other staff cursing me out and insulting me in the back which was unprofessional and extremely upsetting.

    Business Response

    Date: 01/06/2023

    Please see attached.

    Customer Answer

    Date: 01/08/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    The business stated in their response that they were given a credit card to a closed account. This is incorrect. I have a credit card statement showing the $105 amount was charged and paid in full. I willingly offered to pay the $5 truck fee, $5 for the plumber wages, and $10 in gas to reach my home. The staff member on the phone confirmed that their plumbers do in fact make $25 so $5 for 5 minutes to tell me my applicance is broken is more than fair in my opinion. I was under the impression that I was receiving an estimate. When I called originally to make the appointment I asked verbatum if "someone was able to come out and assess what's wrong". If there was a misinterpretation on their end then I apologize. According to their website they do free estimates, there is no clarifying verbage anywhere about what issue/applicances they do not offer estimates for. That should have been clarified over the phone when I made the appointment by their staff. I am requesting a reduction in the bill to $25 or a full refund. 

    They also stated in their response that I "laughed at" them several times. This is simply incorrect. I did my best to maintain a professional and calm demeanor despite being name-called, cursed at, and interrupted frequently. The unprofessional conduct of their office is just as off-putting as their billing practices. 

    Regards,

    ***************************


Paul Young Plumbing is NOT a BBB Accredited Business.

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