Complaints

This profile includes complaints for Indiana Pools and Spas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Indiana Pools and Spas has 3 locations, listed below.

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  Indiana Pools and Spas

  1210 S Walnut St Bloomington, IN 47401-5818

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  Indiana Pools and Spas

  1127 A Street NW Linton, IN 47441-6666

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  Indiana Pools and Spas

  1541 State St Columbus, IN 47201-6957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Indiana pools and spas to have them wire a hot tub for me. I was told there was a 250$ charge for (****, owner) come connect the wiring and make sure it was correct. I agreed to have him come do this, and was told I was on "the list" a week or so went by and no one called etc. Then **** calls, we go over what is needed, just the wiring connected, all wiring was already ran where needed. Some time goes by no one schedules or calls or anything, I get a phone call at work that **** is on his way and will be there in 30 min. So I leave work go home to meet him and he never shows up. Fast forward 2 more weeks roughly I'm on vacation and **** calls says he's on the way will be there in 20 min. I inform him I am on vacation and not there. He goes and hooks up the hot tub and checks everything over and says its good to turn on and the procedure to do so. I get home and do as he said and the hot tub doesn't power on and trips the breaker instantly. I check everything over and find the Hot tub is hooked up wrong and so is the disconnect. I hook everything up as it shows on the diagrams on the panel and everything works. **** reaches out to me to me today on the unpaid balance, I state that I misplaced the bill and forgot bout it and continued to tell him how it was hooked up wrong and I had pictures to prove it and I didn't feel the full 250$ was fair when the one thing I hired him to do was not done correctly. He got extremely up set with me when I said that, and got really mad which in turn I got very defensive . He stated I had no idea what I was talking about and he was right and I was wrong, even though I have proof he did the job incorrectly and that it didn't work until I fixed what he had done. Continued to tell me I was completely wrong and no idea what I was doing and I'm not legal licensed etc. even when the hot tub worked after I fixed it and NOT when he got done. I offered to pay him some but that 250$ just wasn't fair to me and he hung up on me.

  Business Response

  Date: 03/07/2025

  This customer never relayed the information about his electrical not working correctly, he was not hung up on, and I agreed to lower his bill as much as I could (see attachment)