ComplaintsforBill Estes Chrysler Dodge Jeep Ram

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday June 16 purchased a Jeep Compass that had a window sticker stating it came with uconnect service. Was even explained how to connect with it and all its features . On Monday June 19th I placed a call and was told the car did not come equipped with it. called the dealership and told them. They asked me to bring it in on Wednesday June 21 to see if they could get this figured out. was told then that they were sorry and they would make things right. They were going too make some calls and see about getting it added to the vechicle. Checked back June 23 with the salesman ******************* he read the text but ignore it. sent an email then and he finally responded June July 13th and acted like he never said anything about getting it added, looking into fixing the problem and that I was confused. We have the window sticker, there is no confusing on our part. They are selling vehicle on the lot with options they do not include and refund to make them right.

• Initial Complaint

  04/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In January, 2023 I had an appointment with the shop to check my Dodge Journey 2012 for a possible recall because I received an email stating my SUV could have this issue and also my vehicle was having some issues with the vehicle shaking when trying to stop. This was the only issue that I spoke with the lady over the phone about when I made the appointment for my vehicle. My brother took my vehicle and also picked the vehicle up because I was out of town, I am disabled. The shop said they put my vehicle on the diagnostic machine three times so they charge me three times for this, about 600 dollars. The shop broke my front window when I got my SUV back my windshield was cracked. My brother also said the lady at the front told him he had to pay the money before she would give him my keys but he didn't know they were going to charge this amount, normally it's maybe 100 dollars or a little more to put on the machine, so he took my daughter cc, she didn't expect this amount also. Before I took my SUV into this shop my heat was working fine just only blow cold on front passenger side. Now my heat hardly working inside my SUV anyway, also the control panels not working properly. The air conditioner and defrost comes on by itself, I can't turn it off unless I press the button many times, then I still comes on. I don't know what they did to my SUV but it didn't have any of these problem before they took my vehicle apart. Now I have a broken windshield, no heat, and air conditioner and defrost comes on all by itself, and they charged my three times for diagnostic fees. I think I should have only been charged once, and I want my windshield fixed, also you should fix whatever damage you did to my heat because I had heat before but don't have now, and fix whatever you did to my control panels because now air conditioner and defrost comes on automatically and all this was not so until you took my vehicle apart.

  Business response

  03/25/2024

  Upon reviewing history and the visit that was 16 months ago, I found the charges to be valid. Bill Estes has a diagnosis charge of $179.95 per complaint to diagnose. As seen in attached, each of the complaints were thoroughly diagnosed and documented. You are stating that the concerns still exist which is to be expected with Bill Estes not being authorized to repair any of the issues.Unfortunately, the windshield that is cracked, we cannot take ownership of now that this is 16 months old. We would be more than happy to re diagnose your issue and fix the repair if you give us authorization. 
  
  Please call *******************,Service Manager to schedule an appointment. 

  Customer response

  03/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I tried numerous of times to contact someone from the business regarding the issue of my vehicle. My vehicle has issues it didn't have before you checked it, like it did have heat in the back. Now my vehicle doesn't have heat in the back. I can't use my vehicle in winter. Also you check my vehicle for things I didn't not ask you to. When I called I only asked for an appointment to check my vehicle for a recall issue with the brakes and nothing else, but I got my bill and I was charged for many other things that were not authorized by me. You had my phone number and no one else had authorization to make decision about my vehicle. This is why I said the charges were not valid and authorized. 
  
  Regards,
  
  ***************************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩