ComplaintsforEdward Rose of Indiana, LLC

• Initial Complaint

  03/08/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Misleading, unprofessional, and poor communication. I am currently a tenant with ******************** in **********, for nearly 15 months. I am listed as a roommate on said lease. With my lease nearing termination I contacted the office about apartments available for rent at the end of my lease. I was told because I am listed as a roommate I would need to be approved on my own and fill out an application. I did just that. I was charged a 300 dollar "holding fee" for the apartment I was applying for. I was told the 300 dollars would go towards my first month rent and deposit due at lease signing. After I was approved I was asked for a move in date. Because I am in a lease currently I can't be in two leases so I was told my roommate would need to provide financials to get approved for the remainder of the lease on their own and do a modification. I explained this wasn't an option. I could pay myself for March and the prorated April or wait until my lease end date. I was told the apartment I applied for was no longer available and that the 300 dollar fee would not be refunded. Within two weeks I saw that same apartment listed as available on their website. I called and was told I would need to pay another 300 dollars to hold another apartment and the first 300 was not going to be used as a lease wasn't signed within two weeks. The office staff was negligent in their communication, professionalism and respect towards a prospective continuing tenant. I will be contacting the BBB. I will file a complaint with every division, on every website. I am a 20 year old hard working female. I have been mislead, I feel I have been taken advantage of and that I am literally paying the price for someone's lack of knowledge and communication. ***********************

  Business response

  03/14/2022

  An agreement with ********************* has been put into place.  Chloe ****** a lease and moved into another unit at ******************** on 3/12/22.  The "Holding Fee" in question has been applied to the move-in costs as previously agreed for this unit. 

   

  ***********************

  Director of Property Management

  Edward Rose and Sons

  *****************************************

  Customer response

  03/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  02/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  TV-cable reception (weak signal/signal loss) has been bad for 8-years (random problem every 2-3x/mo. on a 2-3 channels). ********** Apts., ********, ** has failed to correct this problem. The weak signal has become more problematic in the last 3-yrs (random problem occurs almost daily on 5-6 channels). Great Oaks has yet to fix their satellite issues after more than a dozen complaints in the last 3-yrs. Great Oaks has also failed to replace my TV-cable receiver as I had requested for several times in the last 8-months.

  Business response

  02/28/2022

  To Whom It May ********************************** note that complaint #******** is relative to an ******** address, however we appreciate receipt of such and will contact this resident of Great Oaks Apartments to properly address all concerns. As housing providers in operation for over 100 years, we stand by all facets of the quality residential communities we proudly maintain with integrity at the forefront of all business practices.  Please note that the Dish Network cable service this resident uses is an elected amenity that supplies cable services to many residents without issue. Will have immediately contacted the resident to gather more information and the details necessary, such as specific channels affected so that we can properly address all concerns. If it is determined that services have not been provided as advertised, we will certainly assist in the request to issue a prorated refund for time(s) and services affected.

   

  We will assume this matter is resolved in a satisfactory manner but remain available to address any further concerns.

   

  ***********************

  Regional Property Manager

  Edward Rose & Sons

  ****************************************

  ************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On June 09,2021 I mailed a notice to vacate (as required) to the waterfront apartments management office, stating that we will not be renewing our lease at the waterfront apartments. there was a dispute about I submitted a notice for 30 days they wanted the notice to say 60 days. I explain to them that regardless to how many days the notice was for on July 10, 2021, due to my health i will still have to move and i requested that they waive the 30 day overside, they refused, they told me that i would then have to pay an extra month's rent. they began to harass me and other by phone trying to bully us into paying them Aquest rent in July. or before we moved out on july10 2021 we moved out. we mailed the keys because the loading whet so far into the night. our lease was not up until July 26,2021 however we paid the rent in full on July 03, 2021. (That should have been our last payment) on july 26,2021 one of the prior leaseholder's ******************* received an e-mail stating that the waterfront management received two keys and that someone was in the apartment claiming that he was the son of one of the leaseholders. ************** informed them that our lease has expired, we are not seeking a new lease, we did provide you with a 30 day written notice and any person in the apartment is not authorized to be there. in the notice to vacate we did give a forwarding address, however unbeknown to any of the prior leaseholder the manage. their actions are crewed and unusual treatment and was not executed in good faith. instead of them charging us for the one-month extra rent (which would have been about $2,000.00 or less) they are trying to charge us and bully us into paying them$5,731.47 based on a squatter that they allowed to occupy the apartment from July 26, 2021, to October 19, ******

  Business response

  02/10/2022

  Hello ****************
  
  We have reviewed the information you have provided and found the following based on our documented memos and attachments.
  
  Our office prepared and sent a renewal letter on 4/5/21 notifying all leaseholders that the lease was set to expire on 7/25/2021. Our records indicate that our office contacted you on 6/14/21 to discuss the renewal letter sent. Our staff attempted to discuss this with **** but our records indicate he was pre-occupied at the time at the hospital with his wife. We called **** again on 6/30/21 to follow up again on their lease expiration status. During this conversation, ******************* indicated that they were not planning to renew. Our staff advised that a 60 day notice to vacate was required. Staff advised that we have emailed the Notice to Vacate form to be completed and returned so that official notice could be entered into our system. ********************* came into our rental office on 6/30/21 regarding move out. We advised at that time that a 60 day written notice was required. He stated that he provided a letter in June, we advised that we require a written notice from all leaseholders. He asked about what happens if a 60 day notice is not provided and this was explained to him. He was provided a copy of the lease agreement. ********************* stated he will look into it and get back with our office. We advised **************** that we emailed a notice to vacate form to be all leaseholders to be signed and returned.  On 7/8/21, we called leaseholders and advised that we needed to speak with them pertaining to the Notice to vacate paperwork submitted. On 7/9/21, we left a voicemail for ***************************** to call us regarding move out. On 7/26/21, we received 2 apartment keys via US mail. Our Service Manager inspected the unit upon receipt of keys and found that a person claiming to be a leaseholders son was still occupying the apartment home. At this point, an urgent email was sent to all lease holders to notify that the apartment was still occupied and to find out appropriate next steps. We advised that a 30 day notice was required (lease term was month to month effective 7/26/21). Upon no response, our office began legal proceedings on 8/10/21 for unpaid rent. On 8/25/21, we filed the Unlawful Detainer. On 9/28/21, we filed the writ of possession and placed the apartment home on notice for several weeks out pending a formal eviction. On 10/19/21, the sheriff came and formally evicted this apartment home, finding an occupant in the bedroom during the eviction. This occupant was escorted out and locks were changed. From there, the final account statement was processed accordingly.
  
  While this situation is unfortunate, it appears that we made reasonable efforts to contact the residents to find resolution on their intended move out to no avail.Furthermore, it appears that these leaseholders allowed an occupant to remain in this home without paying rent for quite some time prior to formal eviction proceedings being executed in October 2021.
  
  I hope this helps to explain the circumstances surrounding this situation.
  

  
  Kind regards,
  

  
  ***********************

  Regional Property Manager

  Customer response

  02/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *********************

   

  No. ********************* did not address the Issues.

   

  The original dispute was whether  or not they would accept our Notice to Vacate, as  is. I submitted a 30 day notice. I requested they waive the over sight they refused to. I told them, due to my health, I would still have to move ont he date submitted. (07/10/2021).

   

  On 06/30/2021, ***** told me I would have to pay a fee. She explained to me that I would have to pay rent for the month of August 2021 to cover the 30 days missing in the notice. Things went sor. Later that day, the property manaer e-mailed a document they created for me to sign. They presented the document as an addendum. I did not sign it. Because I felt at that time, my notice i submitted should have sufficed. The lease doesn't say written notice on your favorite letter head.Not any special form created by management.  However, also included in the notice is a forwarding address.  

   

  On 07/10/2021, we moved out. We mailed in our keys. We were (the lease holders) no longer in the state of Virginia.

   

  On 07/26/2021, Mr. ******************* receivd and e-mail from *************************** informing him that they received the keys. She went on to say someone is still in the apaartment and advised him that they require a 30 Day Notice to Vacate. ************** iinformed her , for about the fourth time, we no longer live in the apartment, we vacated, the lease expired, we wete not seeking a lease renewal. We provided you with a 30 Day Notice to Vacate. Any person currently in the apartment, is not authorized to be there, / After that, we no longer heard from them.

   

  In December 2021, we were flabbergasted to have discovered that they underhandedly filed an eviction. I thought we were dealing with them in good faith. We were waiting on a more reasonable result (balance). We do not owe them the amount they are alleging that we owe them $5,731.47. The notion that we a financially responsible for some unauthorized and unknown adult person that they allowed to remain on their property form 0721/2021to 10/19/2021 is ludicrous. The final balance does not add up, neither to the one months' extra rent, nor the termination fee calculation mentioned in the lease. The company does not have resolution agreement in their response. At this point, this issue should be considered Tabula Rasa. However, our resolution stands. They should recalculate the final balance, remove the derogatory statements from our credit reports.

   

  Thank you, 

   

   

  *********************/*****************************

   

  P.S., I will be faxing you, very soon, a more detailed account along with supporting documents.

  
  

• Initial Complaint

  12/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Upon moving into River Crossing apartments, owned by Edward Rose, we immediately had issues of on-going and serious noise issues from the resident below us. After MONTHS of repeated attempts to get resolution from leasing management, trying to provide them with texts, emails, video and audio recordings, they have refused to resolve the noise complaints with the resident, so we decided to break our lease and move after it became evident they had no intention of helping us resolve anything so we could stay, as they refused to enforce their own quiet hours policy in our contract/lease, and they denied us our quiet enjoyment. Their only solution offered was that we could move to another apartment on the property, which isn't a resolution, it's dodging the real issue and their responsibility. We notified them of our intent to vacate, with 90 days notice, and they are refusing to put their reason for a clean lease break in writing, stating we don't qualify, but no reason given, and telling us we either owe them $2,434 AND forfeit our $3600 deposit, or we will have to pay them $16k while they attempt to mitigate and find a replacement tenant to fill our apartment. They've already billed us the $16k, won't answer my emails, are dodging our phone calls, and we were told via email that we could pay the $2434 lease break but they instead sent us a **** for $16k and won't respond now so we can pay the lease break fee to be free and clear. We shouldn't have to pay them anything since we attempted multiple times over the course of the last several months asking them to resolve our noise issue and they refused, so they didn't keep up their end of the contract. I have proof we asked for help, reported the issues, and was also told point blank that no one is "authorized" to tell another tenant to turn down their music. Then how do they enforce their own policies? We shouldn't have to pay to leave a place that made living and sleeping there miserable and nearly impossible.

  Business response

  12/09/2021

  Thank you for contacting us and reflecting on your experience with River Crossing. We would like to express our deepest regrets for this inconvenience. It is not in our habit to provide such a lack in the expressed areas. We sincerely appreciate you working with us and allowing a resolution with your lease break. We want you to know we take this very seriously and will be making changes to ensure our customer and maintenance services are outstanding! We value you a resident and want to ensure the rest of your stay here is more enjoyable. Please let us know if we can be of any further assistance.

  Customer response

  12/10/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They forced us to pay the $2430 lease break fee and will not confirm how much of or whether we will receive our deposit back at all because they told us initially wed also have to forfeit our deposit on top of the lease break fee which is outrageous considering they acknowledged

  in our release that we were leaving due to ongoing disturbances from surrounding neighbors, but refused to fix the issues every time I reached out, forcing us to move. We want our $2430 refunded and to receive our deposit back as normal given wed have stayed

  had they helped resolve our issues. We had a right to quiet enjoyment and they were obligated to enforce such and their own quiet hours policy and continually failed to do so for our entire stay. It was documented since March that there were issues ongoing. 

  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************************

  
  

  Business response

  12/16/2021

  Dear *******, 
  We appreciate you taking time to recap the situation and communicate with us. At this time, we firmly stand by the Release and Settlement you agreed to and signed. This agreement was a great resolution to the described inconvenience, as it allowed you to pay the honored lease break fee and in two payments. By you signing the agreement, you agreed and acknowledged the confidentiality language. We wanted to assist in rectifying the alleged behavior of the neighbors and offered a transfer to another location on the property, but this is not grounds to be released from the lease agreement. We appreciate you working with us! We are glad we were able to agree on this compromise and conclude these concerns.  
  Thank you! 

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  we have issues with management here at the waterfront .we lived here for at least 14 years and now the managment is trying to kick us out by not helping us with mainatiamce and ignoring our request to fix our ***** we have issues with our ac and our only bathroom . when we called the emergency issues about our tiolet is not working we call. they wont come out to fix the issues they dont call us back we get nothing but the maintance stating he didnt received the right apartment/ it has been a issue at least 2 times. we stay up all night and we keep calling them and they say that they will call back but nothing. i even called the corupt the main company and they say we will call us back but they dont. they want us gone so they can change our apartment so they can charge more money for our apartment. we are paying $1600 for rent and the manager is a nasty person. my husband and i am handicap and we always paid our rent but when our ac went down and we needed a new one. it took around a month to get replaced. they kept saying its on backstock, funny that were having isses with the managment until they asked us to move andwe said no, now we have many issues with the entire staff here. they want us gone and we cant move. im a stroke patient and my husband has many health issues, we dont have the money to move either, we dont have the help to move too,

  Business response

  12/03/2021

  Hello,

  We have checked our records and are not able to locate you in our system as a resident. I see that your address lists ********. Our property WaterFront Apartments is in **************, **. I do not believe you are a resident of our property but please let me know if we can offer any other assistance. 

  Customer response

  12/03/2021

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  **** HI dont agree to resolved this. they lied to you about that we dont live there. they have been taking our rent. we have proof that we have been payin g rent. our adress is ***** ************************* just come over and we will show you .

• Initial Complaint

  11/29/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This complaint is regarding Sundance Apartments (a slightly longer version is attached). My roommate and I moved in on June 11th, 2021 and since then have had nearly constant issues and no resolution so far. I have detailed these in order below and since they led us to terminate our lease early; we feel they justify our Early Termination Fee be waived.A $175 Cleaning fee was required at move-in and yet at that time we found:A broken garbage disposal, rotting food (likely cabbage) in the sink, onion-like object in one of the showers, stale pizza crust, and old dirty pans in oven drawer, a dirty oven and dishwasher, a window that wouldnt close and was letting bugs in, a sink with a large crack through it, a toilet that didnt work, and a strong cigarette smoke smell (see oven drawer and maintenance request pictures). We were promised a cleaning team would address the items above but they have never shown up.After this:We were annoyed and often awoken by overwhelming road noise from a highway right next to our unit. We were shown a display apartment and this wasn't disclosed before signing the lease.One of the bedroom doors fell off its hinges and a sliding bi-fold door broke (see maintenance request photo)Roommates Catalytic Converter was stolen overnight and was expensive to repair. There are no cameras to avoid this.All the above issues occurred in the first month and were discussed with a manager on July 8th, 2021; with the request that the cleaning fee be refunded. Despite numerous calls/visits to the office, we never heard anything for over 5 weeks.There was a gunshot(s) and the death of a non-resident in an apartment almost directly below us.My roommate submitted an honest ****** review which for unknown reasons has been taken down.We have had additional conversations with management but it has now been another 4.5 months with no resolution.Overall, this experience has made us often feel unheard, ignored, and taken advantage of.

  Business response

  12/02/2021

  Hello ***** and *****, 
  Thank you for reaching out and sharing your feedback and concerns, I want you to know that your concerns have been heard and we in no way, want you to feel as though you are being taken advantage of or ignored. It is never our intention to make our residents feel that way and I am truly sorry that your experience was not our best.  In reviewing your comments, I see that we fell short of our expectation for your move in and again am truly sorry.  
  I know that the cleaning was not what we had hoped for in your apartment and with that, we did offer to refund you the cleaning fee that you were charged, and you declined.  I cannot change the unfortunate situation you faced at move in but I can offer you the refund of the cleaning fee and express my deepest apologies for our shortcoming.   
  In reviewing the service tickets in the system for your apartment, I see that we have addressed all service needs up to date.  Do you have a service need that have perhaps, not been reported or addressed?  Your comments state constant issues and no resolution so far however I see no open service requests for your apartment and want to make sure we have successfully completed all your needs. If you have any service need, please contact our office at ************ so that we can take care of your service promptly. 
  As to the location of your apartment, it is my understanding that our leasing specialist did provide you a tour of our model and at the time of your visit.  Our office was temporarily located in an apartment due to our clubhouse renovation.  This temporary office was located directly across from the building you are currently residing, and location shown to you prior to your move in.  I am very sorry that you are hearing highway noise, unfortunately,we are located near Interstate 65 and though we do not have many complaints regarding highway noise, hearing it is always a possibility. 
  I can assure you that we do not remove reviews, positive or negative, as we do not have that ability. Your review matters to us and we are grateful for your feedback as it helps us in training our team to be the best.   
  It is our understanding that the event that occurred in your building was an isolated domestic issue.  Along with the theft of your roommates catalytic converter,these situations are not a normal occurrence for Sundance.   
  Truly, I am very sorry for your less than incredible experience at Sundance.   Our residents are our number one priority and making sure your needs are met to the best of our ability is part of our priority.  

  Customer response

  12/08/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  After reading Sundances message, I am grateful for the reply and appreciate what I do believe to be a genuine and sincere response. However after discussing with my roommate, we do not feel that this resolves the complaint. I will work to address the comments made along with providing a couple additional thoughts to explain this.
  
  In regard to service requests; it is true that the maintenance team has closed out all of the service tickets we raised. Admittedly they responded quickly, and this has been one of the few positives while living at Sundance. The only exception is that the strong cigarette smell was never addressed despite promises that it would be (this was discussed in our first manager meeting back in July instead of being listed as a service ticket). To clarify my comment about constant issues with no resolution; I was referring to the experience as a whole and the discussions with management and not simply to the maintenance requests. Albeit the maintenance issues were rather constant as shown by the examples given previously (though they have been resolved).
  
  It is correct that the temporary office was in an apartment across from where our unit was located however, we were shown a renovated unit in a different area of the complex instead. While I knew we were applying for a different, unrenovated unit it was never made clear exactly where it was located and that it directly backed up to the highway with nothing to block the noise. This meant the level of noise was a surprise when we moved in and was an issue that couldnt be resolved without moving out.
  
  With all this said, we feel that only receiving a cleaning fee refund is unacceptable in this situation. While we would have accepted this had it been offered us back when we first raised the issue in July, too much has happened since then with additional issues and months of frustration for this to seem like an acceptable outcome. More importantly, as the constant maintenance problems, road noise, lack of feeling safe,and the seeming indifference of management led us to move-out early we dont believe it is fair for us to be responsible for the full early termination fee incurred by this. For comparison, the cleaning fee refund we have been offered is less than 1/15th of the Early Termination Fee. So the cleaning fee refund is small in comparison to what this experience has cost us (financially and emotionally). Finally, we think it is important that our feedback to be shared with others looking at Sundance so the cleaning fee refund is not enough for us to sign a release and settlement stating we would remove our reviews.
  
  Moving forward,we might be willing to accept a resolution that waived a significant portion of the Early Termination Fee, or offered the cleaning refund but did not require us to take down our reviews (we would add a comment saying that Sundance had resolved the issue with us and had responded positively). I am hopeful there might be a path forward here but that is up to what Sundance is willing to do to make this right.
  
  Again, I am grateful for the response on this and would like to believe that we were just caught up in a series of unfortunate circumstances at Sundance but all I know is what we experienced and think it is important to share this to hopefully save others from a similar situation.
  
  Regards,
  
  *********************
  

  Business response

  12/10/2021

  Hello ***** and *****,
  
  Thank you for your response. Again, I am truly very sorry that your experience at Sundance did not exceed your expectations.  It is very disheartening to know that you have vacated your home at Sundance prior to the end of your lease agreement.  I have gone over the concerns that you have expressed and feel that I have responded and attempted to rectify this situation while being fair and consistent.  Your service needs were addressed promptly, and a credit offered to refund the cleaning fee, which you have declined due to our policy requirements. Our location is extremely convenient with easy access to the interstate. Our entire property runs along Interstate 65, which is usually seen as a benefit.  In addition, it is also something that should not have been a complete surprise as you came to tour our community before moving in. We feel that we have made every effort to address and rectify this situation to the best of our ability.  Unfortunately, we will not be able to honor your request of a reduced or waived portion of the early termination fee or refund the cleaning fee without the signed credit document.  Should you decide to proceed with signing the documentation for credit of the cleaning fee, you are welcome to stop by our office during normal business hours and we will be glad to get that taken care of for you.  
  
  Again, thank you for reaching out and providing your feedback.  

  Customer response

  12/16/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  After reading Sundance's reply I am saddened that it appears we will not be able to reach a resolution in this situation. I appreciate their responses and understand their viewpoint but we still feel their offer of just refunding the cleaning fee ($175) on the condition of us signing a release and settlement that requires us to take down our reviews is not in-line with the financial and emotional stress our experience at Sundance has caused. We were willing to compromise and consider a smaller concession than our initial request (while leaving it open to Sundance to decide what might be acceptable for them) but I was disappointed that Sundance hasn't been willing to adjust their initial offer in any way based on our concerns.
  

  Other than the above point, my viewpoint on the situation is similar to my previous response but I am grateful that there was an opportunity to have this discussion. I also appreciate that BBB gave me a way to voice my frustration and have done my best to accurately represent the situation throughout this process with the hope that this will be helpful in informing others as they make their housing decisions.
  
  Regards,
  
  *********************
  

• Initial Complaint

  09/15/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This incident occurred on or about 5-28-2021 The Grand Retreat Apartment's in Roanoke VA completely ignored my rights under the Soldiers and Sailors act, by lying and saying we did not give proper notice and we did, I am having to get the JAG office at Fort Leavenworth involved to get our deposit back. I also had to contact the housing authorities in Roanoke all because of the manager Ashley Bowers there not wanting to comply with this law

  Business response

  09/22/2021

  We have reviewed all documentation pertaining to this situation. We have made the decision to honor the original notice date after review. An updated move out statement will be sent to our former resident to finalize processing of their move out from our community. We appreciate the Rabold’s residency and wish them the best moving forward.

  Customer response

  09/22/2021

  
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID 15870739, and have determined the response;would not resolve my complaint.
  
  For your reference, details of the offer I reviewed appear below;
  The Retreat promptly emailed you a reply but I have not received any communication via phone, email or mail from the the Retreat so I cannot advise this has been resolved.
  
  Jeff Rabold
  

  Business response

  09/24/2021

  Lewis Harding, Regional Property Manager, spoke with Mr. Rabold on the phone today, September 24, 2021, and informed him that an updated statement would be mailed to him along with a refund check. Mr. Rabold mentioned a dispute for final water and sewer charges. Mr. Harding provided Mr. Rabold a detailed break down of his charges through email today as well. 

  Customer response

  10/04/2021

  *****,

  Nothing in the mail today again.

   

   

   

  ******* Rabold 

  Business response

  10/06/2021

  The Property Manager emailed **************** letting him know the additional refund check was mailed today.

  Customer response

  10/14/2021

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined theresponse;would not resolve details of why you are not satisfied with this resolution.
  As of midnight on the 13th of October *************************************************** an explanation why not.
  Regards,
  
  ***************************

  Business response

  10/18/2021

  The check was mailed on Thursday, October 14, 2021 so we estimate it will arrive early this week if it has not already.

  Customer response

  10/25/2021

  Better Business Bureau:

  I have reviewed the response made by the business. After several months and many attempts the business finally admitted thier faults and paid our deposit

  Regard

  ***************************

• Initial Complaint

  09/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My apartment came to fix water heater when leak occurred. Never properly cleaned damage . Now the leak has mold exfoliating throughout my apartment. I know for a fact breathing mold is not proper.

  Business response

  09/21/2021

  On Wednesday, September 15, 2021, Ms. Shell reported mildew in her close. This was the first time Ms. Shell reported any issue with mildew in her apartment. The same day, maintenance entered the unit and found no active water leak but did find evidence of mildew. Maintenance applied Foster 40-50, a long-term mold preventative, to the area. Maintenance also applied Kilz, a paint primer specific to mold and mildew prevention, to seal the area and prepare it for painting.
  
  On Friday, September 17, 2021, maintenance painted the area and confirmed there was no evidence of mildew.
  
  On Monday, September 20, 2021, maintenance followed up to verify that there was still no evidence of mildew.
  
  Maintenance will return again on Friday, September 24, 2021 to do another follow up and ensure there is no evidence of mildew. Ms. Shell did not report any mildew until September 15. Once the issue was reported, it was corrected within 24 hours with a follow-up done within 48 hours.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩