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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Did business for 3 years, paid them millions of dollars on interest. new account manager in ******** ************** (******) one day just came in and decided to lock the account for a $500 dollar payment that was rejected by our bank and decided to repo all the vehicles and took them to manhein ***********. what kind of company does that to its costumers. now even though they still in posserion of about 8 vehicles they want me to repay them about 50k for those units when they probably already sell them. will file a lawsuit on *** and Nextgear capital I do not recommend any dealership to do business with them.
Business response
10/10/2023
NextGear Capital, Inc. does not comment on pending litigation.Initial Complaint
06/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was in the process of selling my ******** AMG GT S. However, the buyer could not get a payoff from **** of America. When I called **** of America, they said that Next Gear Capital had paid off the loan. I had never heard of them. When I called Next Gear Capital they refused to give me any information, including who had initiated this payoff. I even spoke to a supervisor about my concern that this was some sort of fraud, the supervisor hung up on me. At a minimum I have lost the sale of my AMG GT S until this is sorted out. At worse, this is a fraud and Next Gear refuses to provide any information so that it can be investigated.Initial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I WAS DOING BUSINESS WITH THIS COMPANY UNTIL 3/15/2023 I PAID OFF FOR 4 CARS HAVE MY RECEIPTS BUT AS OF THIS DATE HAVE NOT RECEIVED TITLES FOR VEHICLES THAT HAVE BEEN PAID OFF SINCE 3/9/2023 I HAVE CALLED IN ON SEVERAL OCCASIONS AND THIS MATTER HASNT BEEN RESOLVED IT FEELS LIKE IM DOING BUSINESS WITH THE *** THEY ARE HOLDING MY TITLES FOR ****** FOR OTHER UNPAID ITEMS BUT THIS IS NOT THE WAY BUSINESS IS DONE IN ******* IM APPALLED I SHOULD HAVE RECEIVED THE DOCUMENTS FOR WHICH I HAVE PAID FOR ------- I DO BUSINESS WITH OTHER COMPANIES THAT I HAVE THE SAME SITUATION GOING ON BUT THEY SEND ME MY DOCUMENTSBusiness response
04/17/2023
NextGear Capital does not comment on pending litigation.Initial Complaint
04/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
to who it may concern,this car flooring company/lender (nextgear capital) refused to refund me for fees which they should have not charged me in the first place. my account was on auto pay and i had two checking accounts connected to it. i have never missed a payment with them and incurred fees which i tried to explain to my rep who instead closed my account and acted hostile towards any questions i asked. the most important thing is that last car i purchased and had this company floor for me i still have not received a title for. i did call customer service provided and verified the right address and yet to receive a title or any response. in this complaint, i am asking to get a refund for my fees and also to get my title. this is the vehicle i am missing title for. 5fryd4h68eb014534 2014 acura mdx. thank you dealer /account number is ****** ********* enterprises thank youBusiness response
04/03/2023
Weve passed along this message to leadership and someone should be reaching out soon to resolve.Initial Complaint
03/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
During January of 2023 an item was rejected on my account. I had not been having a good experience with my rep so I called NextGear directly to get the problem resolved. I called NextGear in February of 2023 checking on my account and found out it was still on hold. Later that night I received a call from the rep yelling at me telling me cooperate called him. I addressed the behavior and my experience in the past year via email to his manager. *** email was **** and the manager failed to address my experience or the reps ********* I am deeply saddened by the response of management and the reps. *** reason I always call corporate is because they are polite, helpful, knowledgeable and always follow up!***se practices need to be addressed especially if it is being directed at small dealers or female owners.Business response
03/21/2023
We have taken your concerns to senior management who should be contacting you to discuss the situation. If there are any concerns in the future, please feel free to reach out to NextGear Capital directly.Customer response
03/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I was contacted once and I have been told that no one will speak to me it has to go through my attorney. This is another way of prolonging a situation and making me spend more money when I have done nothing wrong! Why does it take so long for someone to reply and when they do say my attorney must contact them. This is bullying by a big company and since I am a small business this is taking up man power and bankable hours just to get an answer in regards to treatment. This further sustains my accusations of the inappropriate behavior and treatment of their clients especially when they are small business.
Regards,
***************************Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They nextgear capital as far as I am concerned, are derelict in handling the business with there clients. I was dealing with fraud at the dealership so I stopped payments on my account since the fraudsters were using nextgear to commit these acts! So as I tried to express this to them, instead of them being concerned and considerate they in turn took my line credit away, and the cars? Which was perplexing to me since I have never had an issues before this! I also paid all debts, every time with no issues!! To top it off when I called to express my gripes, and disappointment the rep ***** became hostile, and belligerent, and rudely hung up on me! They might as well have helped the criminals in the fashion they were behaving! Not what I expected from professionals! You would think that a company that makes its money from its clients would act in more reasonable tone. In a tone that saids we empathize, and we will try to make this process as quick as possible so that we could get back to business as soon as possible without be affecting. Thankfully were in a good position to function with out the need of a floor plan. But the new business starting out be careful, my experience they dont care about there customers or customer service, and are not conducting them selves as a business entity that uses sound practice. This lady used language that was so disrespectful, I never used in my life!Business response
11/16/2022
The Complainant is not a customer of ********************** and is neither a borrower nor guarantor on any NextGear Capital account.Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid NEXTGEAR CAPITAL $50,000.00, 4 years ago and they still have liens on cars and blocks at the auctions on my company name, I need these liens releasedBusiness response
08/11/2022
NextGear Capital has contacted the customer and is attempting to resolve the outstanding issues.
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