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Business Profile

Car Wash

Sparkle Buggy Custom Detail

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/13/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Date of Service: October 11, 2023 The auto detailing was set up one week in advance for a pre-agreed price of $349 because, according to the owner (*********************), it takes 2 1/2 - 3 hours to clean small SUV's properly. As listed in the texting stream that occurred between ************** and I earlier today, The Sparkle Buggy employees worked their tails off to clean my vehicle. The disappointment is due to receiving a telephone call prior to them beginning the detailing process that the interior needed "a level 2 cleaning" due to dog hair. He further stated that it would entail an additional fee of $80 because it would take an additional hour to complete. ************** ended up reducing the total expense to $400 if he did not have to check on the job and I agreed to pay cash. From the time the employees started to when they collected full payment (which included the additional charge), 2 1/2 hours had elapsed.If it did not take the pre-agreed additional time, why was I charged for it? Wouldn't most reasonable people conclude that it was always a level 1 cleaning? Could this be construed as a "bait and switch" tactic?UPDATE: ************** has decided to respond to a ****** review with falsehoods (client was presented with horrific and solid Level 2 excessive nature on his entire interior surfaces, pet hair, vomit, dog, excrement, and feces). As previously stated, everything I posted is in writing via text, including his reply to the "excessive dog hair" up charge. There were no other substances reported to me by ************** or his employees. Normally, I would let this go as a $51.00 scam. However, as an ethics professor on the graduate level who thought he was working with (and I quote from the text stream) "a prison chaplain for 15 years," who further claimed, "makes me an ethics professor as well," the next step is to print out the actual text stream and share it with the BBB and Attorney General's ************************

    Business response

    12/13/2023

    Company states they have refunded the consumer the $51.00 and this matter has been resolved. Thank you.

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BBB Rating & Accreditation

A+

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Contact Information

10729 N Park Ave

Carmel, IN 46280

(317) 403-1614

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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