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Senex Services CorpComplaints
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Complaint Details
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Initial Complaint
09/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this bet with Senex Services. I do not have a contract with Business Headquarters. Location. They did not provide me with the original contract as I requested.
Business response
09/17/2024
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the accounts forming the basis of this complaint were placed with our office June 19, 2023,March 23, 2022, and August 3, 2022. The information provided indicated that the accounts are Ms. ******** responsibility. Accordingly, Senex believes the accounts to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Our records indicate that we have had 10 conversation with Ms. ****** since June 20, 2023. After a review of the call recordings, we found that at no point did Ms. ****** dispute the accounts or request a copy of the original contract, she only stated that she was unable to make arrangements at that time.We received a dispute through the credit bureaus on September 5, 2024 for two of Ms. ******* accounts and responded on September 16, 2024. The dispute stated that we did not provide the original contract as she requested,but Senex had not received a request prior to this dispute. This was also the first credit dispute we have received from Ms. ******* In response to the dispute,an itemized statement and a copy of the signed Assignment of Benefits and Financial Responsibility was mailed on September 17, 2024.
Should you require any further information, please do not hesitate to contact us.Business response
09/17/2024
A correction needs to be made on the prior response.
Investigation into this matter shows that the accounts forming the basis of this complaint were placed with our office June 19, 2023, August 9, 2023, and January 17,2024.
The prior response had incorrect dates.
Thank you
Initial Complaint
02/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid all of my visits using insurence or with my own money I keep receiving letter after iv made my payment upfront. what is st.luke medical group as I have not seen a doctor in over a year due to my Surgey bills I'm still paying for my recontrion Surgey and have not had insurance. please remove this from my account and due not contact me again about this matter unless you can prove it was me at the date and time of service as my identity was compromised last year and I was forced to switch all my information over thank darling **********Business response
03/04/2024
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on February 14, 2024. The information provided indicated that the account is Ms. ******** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Senex acknowledges Ms. ******** dispute and request for no further contact unless documentation can be provided that she was there at the date and time of service. For the limited purpose of responding to her dispute,Senex will mail validation to ******************, including the scanned image of drivers license taken at the time of service. Afterwards, Senex will have no further communication with ****************** regarding the account in our office.
We are happy to work out a payment plan with ******************,should she wish to contact us.Initial Complaint
01/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Was Contacted by Senex (****) and was spoken to very rudely and she yelled "YOU SHOULD PAY YOUR BILLS THEN" and then hung up on me. I pay my bills and there is a dispute with my insurance company and the hospital. I was double-billed. To receive a call from a stranger and then have slanderous dispersions cast upon you and then hung up on is wildly unprofessional. I found the call harassing and slanderous.Business response
02/16/2024
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter revealed that our agent acted in an unprofessional manner. We apologize to **************** for the distress this has caused. The agent in question was pulled from the floor for remediation and training.
The accounts have been returned to our client and Senex will make no further attempts to contact ****************.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
11/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is concerning a dr's ****** ***pay. I paid the ***pay and have a receipt. The hospital turned it over to Senex ( a collection agency) I have sent two certified letters with documentation. Senex refuses to read it or accept that it was paid. I have sent the same letters to the hospital. Everyone is too incompetent to find the payment, even though my FSA says it was paid and I sent proof.Business response
12/12/2023
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed with our office on July 17, 2023. The information provided indicated that the account is **************** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
**************** spoke with the hospital on January 5, 2022 and stated the account was paid. The hospital cashier researched the payment and the only transaction made using his card during that time was a refund of $25 for another date of service. This was communicated to **************** wife on January 6, 2022, per his request.
The statement of proof that **************** has supplied shows a credit of $25, not a payment.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Account#******* Received letter from Senex on 5.12.23 for $478.85. This debt is not valid. Cease all communication immediately. Cease all threats to damage my credit report and rating by submitting negative information to the credit reporting agencies.Business response
06/08/2023
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on April 17, 2023. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Our records now reflect Ms. ********* request to cease all communications.
However, ******************** also disputed the validity of the debt in writing, so a final validation letter will be sent for the limited purpose of responding to said dispute. The letter will include the itemized statement provided by the original facility, along with her scanned ID and the Financial Responsibility form signed by ******************** on the date of service.
Should you require any further information,please do not hesitate to contact us, thank you.
Initial Complaint
07/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Senex Account# ******* This debt is not valid. Cease all forms of communication with me immediately.Business response
09/13/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on July 01, 2022. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Pursuant to Ms. ********* request, Senex Services Corp. is hereby ceasing all communication with her regarding this account. However, ******************* is welcome to contact us to request a copy of the itemized statement and signature page from the original creditor if she so chooses.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
06/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a **** from this collection agency (Senex Services Corp.) for services I never received. It appears that this is a scam. I called the company on Monday, June 6, 2022 because I thought maybe they have me confused with someone else. I am asking that Senex Services Corp., stop all communications with me, and clear my name and account for this **** I never received services for.Business response
07/22/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on May 23, 2022. The information provided indicated that the account is Ms. ***** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Per her request, Senex Services Corp. will cease all communications with ************.
Should you require any further information, please do not hesitate to contact us.Initial Complaint
04/07/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Senex is attempting to collect an invalid debt via a letter dated 3.18.22. Again, this debt is not valid. All forms of communication from Senex needs to cease immediately. If Senex does not cease communication, I will file a complaint with CFPB.Business response
04/20/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on March 16, 2022. The information provided indicated that the account is Ms. ********* responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Pursuant to Ms. ********* request, Senex Services Corp. is hereby ceasing all communication with her regarding this account.
Should you require any further information, please do not hesitate to contact us.Customer response
04/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Senex asserts this debt is valid. This debt is not valid. If there are any further attempts to contact me, I will file further complaints with the CFPB.
Regards,
***************************Initial Complaint
03/31/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Senex Services Corp and do not have any contract with this company. They have failed to provide the original contract with my signature like I requestedBusiness response
04/11/2022
Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the account forming the basis of this complaint was placed on December 16, 2021. The information provided indicated that the account is ************** responsibility. Accordingly, Senex believes the account to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.
Verification of the account was mailed to ************** on 2/9/2022, including an itemized statement from the account originator. Another letter was mailed to ************** on 3/15/2022, which included the Release of Information, Assignment of Benefits and Financial Responsibility form, signed by **************.
Should you require any further information, please do not hesitate to contact us.
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