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Insurance Companies
Washington National Insurance CompanyReviews
Customer Review Ratings
1.38/5 stars
Average of 78 Customer Reviews
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Review fromJan D
Date: 05/04/2025
1 starJan D
Date: 05/04/2025
We were under the impression that we had additional coverage when we took out a long term care policy. We moved in 2007 and changed banks but paid our premium through our long term care policy. Unknown to us Washington National Insurance Company canceled our policy August 1, 2007. This is 2 months after we moved and we had already changed banks, as I stated before. They never contacted us. Now when we need to use this part of our coverage, we are informed we no longer have the policy. Of course they take no blame. We thought we had paid for this over 20 years. Wrong!Washington National Insurance Company
Date: 05/06/2025
Hello **** thank you for leaving a rating. We take these reviews seriously and want to learn more about your experience. We will email you to gather additional details and escalate this to our team for handling.Review fromKelly R
Date: 04/21/2025
1 starKelly R
Date: 04/21/2025
Frustrating to deal with this company. When I had open heart surgery, it took SO many calls to get payment. We are now due a return on a premium for one of our policies. We have had times scheduled for them to stop by---NO SHOWED twice! Still waiting for the premium pay out. They have no problem taking their premiums out every month. Really re-evaluating any policies that we currently have with them.Washington National Insurance Company
Date: 04/23/2025
Hello *****, thank you for leaving a rating. We take these reviews seriously and want to learn more about your experience. We will email you to get additional details and escalate this to our team for immediate handlingReview fromKathy M
Date: 04/18/2025
1 starKathy M
Date: 04/18/2025
Dont buy long term policy with them! My mom bought that policy with them in 1999 and paid $271. a month paid the company approximately $81,000 in that time. Her policy clearly states that it would pay up to $100 a day for someone to take care of her at home, I had someone stay with her starting in December, mom was 95 no where did it say they had to be licensed but they dont want to pay for that reason. She was in a licensed nursing facility for a little over 2 weeks and they dont want to pay that either! Then I sent them the death certificate as soon as I got it, sadly she died February 25 this year and now they keep sending letters that shes not paid her bill for March. I talked to a *** 2 weeks ago and she stated they had got certificate and everything they had requested but yet I get another bill today!The day my mom died some of her last words were that nursing home insurance aint worth a s*** is it? And sadly we said no mom it isnt!Save yourself a heartache and dont buy long term care with this company!Washington National Insurance Company
Date: 04/21/2025
Hello *****, thank you for leaving a rating. We are committed to the highest standards of ethics, fairness and accountability and aim to pay all claims based on policy provisions, in accordance with all applicable laws and regulations. We will reach out to you directly to obtain the policy information and review the claim in question.Review fromLinda O
Date: 04/11/2025
5 starsI had my first claim with Washington National, not only was it paid quickly to me the representative was very helpful. I purchased their accident plan and life insurance through my company. I'm not sure why there is so many comments on here stating the oppsite but I can say my experience was great! I am very thankful that I did purchase from them because aflac was never this quick.Review fromDaniel M
Date: 04/07/2025
1 starDaniel M
Date: 04/07/2025
I lost my Mom Jan *******, and she had an annunity with you and I have sent you all required forms, and its now been over a month and half. I have been told that check was printed the March 17th and then provided 3 dates it was mail (17, 18, and 19). As of today still no check. If we place a stop payment we have to wait for the stop payment to be recorded 48 hours, and then reissues another check an maybe get in 10 days. They refuse to placxe overnight unless I am will to pay for it and also don't do wires. Very concerned they even sent the check and really have the money, or even sent the check. I have talked to our lawyer and will wait 1 day and then the lawyer and I will make another call. This is so hurtful that a company would operate this way, when a person is dealing with the lost of a love one. They even took taxes out which I never provided approvalWashington National Insurance Company
Date: 04/08/2025
Hello ******, thank you for leaving a rating. We are committed to the highest standards of ethics, fairness and accountability and aim to pay all claims based on policy provisions, in accordance with all applicable laws and regulations. We will reach out to you directly to obtain the policy information and review the claim in question.Review fromThomas D
Date: 03/11/2025
1 starThomas D
Date: 03/11/2025
They want their premiums paid on time slow pay on claims put you through the ringer,if Go with AFLAC because this absolutely SUCKS!Washington National Insurance Company
Date: 03/13/2025
Hello ******, thank you for leaving a rating. We are committed to the highest standards of ethics, fairness and accountability and aim to pay all claims based on policy provisions, in accordance with all applicable laws and regulations. We will reach out to you directly to obtain the policy information and review the claim in question.Review fromTony S
Date: 02/11/2025
1 starTony S
Date: 02/11/2025
I tore my rotator cuff in august..originally it was diagnosed as a dislocated shoulder, but told me to come back if it was still bothering me..went back in November, had an mri, I found out it was my rotator cuff..now they deny my claim because it was outside the scope of 90 days from the incident..I have not had one good experience with this company in filing a claim..would definitely not recommend this company to anyone..they denied my one claim because I put **** on it instead of *******, even though a *** told me it wouldnt matter..they just want your money..just a horrible experience with this company any time I needed them..they only care about getting your moneyWashington National Insurance Company
Date: 02/12/2025
Hello ****, thank you for leaving a rating. We are committed to the highest standards of ethics, fairness and accountability and aim to pay all claims based on policy provisions, in accordance with all applicable laws and regulations. We will reach out to you directly to obtain the policy information and review the claim in question.Review fromLisa C
Date: 02/05/2025
5 starsHighly recommend Washington National. Not only does it RETURN ALL YOUR PREMIUM dollars from all those years of paying in back to you, but they actually care about your life and your family's life. Thank you, Washington National, for providing protection for my family and I.Review fromChristina S
Date: 01/28/2025
1 starChristina S
Date: 01/28/2025
If I could leave a zero star rating, I would! This company is terrible! I wish I would have came here to read the reviews before wasting a year's worth of payments to this company! ****** learned I suppose. They are liars! They say they mailed important information about my claim to my address on file - Never received a thing! So that delays the process even further and when I call to find out the status, it's never the correct information they need and I need to write another letter and fax it into them (who uses fax anymore?). Horrible ***************** One lady was very snippy on the phone, like I was disturbing her by asking questions about My policy and My claim. Then I call today to cancel my policy and I couldn't even understand what the lady was saying, she talked to fast and has an accent AND I have to write Another letter and Fax it to them. How does this company have an A+ rating?Washington National Insurance Company
Date: 01/29/2025
Hello *********, thank you for leaving a rating. We take these reviews seriously and want to learn more about your experience. We will email you to get additional details and escalate this to our team for immediate handling.Review fromKaren S
Date: 12/27/2024
1 starKaren S
Date: 12/27/2024
Worst customer service I have ever dealt with. They can't get my name right on the policy and that is after talking to at least 6 different people. I am so disappointed and frustrated right now that I'm considering having my attorney contact them to see if she can get anywhere. I personally think this company is a scam and will be cancelling any and all other policies that I have with them they are entirely too inept and incompetent to work with, I cannot believe the runaround that they have given me for the past two weeks and I will definitely not be referring them to anyone. K.L.SWashington National Insurance Company
Date: 12/30/2024
Hello *****, we take these reviews seriously and want to learn more about your experience. We will email you to gather additional details and escalate this to our team for immediate handling.
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