ComplaintsforPedcor Homes Corporation

• Initial Complaint

  07/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I rent an apt. from Pedcor *************************** consistently having trouble with them not honoring their own information. I received a letter stating that at renewal, my rent would increase by $120. Im currently at $995 so the increase puts me at $1,115. Now that Im moving forward in the process, Im being told, No. It sounds like I made a typo. It shouldve been $125 and your renewal rate will be $1,120. This is exactly what happened last year when they initially gave me a notice saying Id be increased by $50, then tried to change it to $100 when the time came. I filled a BBB complaint then, and they eventually honored the $50 increase. But even with that complaint last ***** I expressed that I felt I would get an even higher increase this year as a way for them to make up for not gouging me last ***** ****** we are. From $50 to $120 is a 140% jump. The investors of these apartments receive tax credits for remaining affordable housing under LIHTC with all kind of stipulations to qualify, then once youre approved, all those requirements become void & they charge whatever. The asst **** told me today Im still below their market rate of $1220 which is only a $100 difference from the renewal rate. Affordable does not mean $100 less than market price, & trying to keep up with the market rate defeats the purpose of being affordable housing. Nobody in this country ever said Wow, we are in a housing crisis & if these homes were just $100 less per month, theyd be affordable. You are basically just giving us a $100 discount under the guise of being affordable to maintain tax credits. This is really a form of fraud, but Im also very appalled at the fact that each time I go to renew, they creep the price up from what my notice states, then tell me to bring them the notice for proof as if they dont keep records themselves. *** seemingly lost that notice from about 2 months ago & at this point I want them to email me only moving forward for all of our records.

  Business response

  07/25/2024

  ************************************ is an **************************** and operates under the Low Income Housing Tax Credit (LIHTC) Program. This program does limit the maximum rent that can be charged based on the bedroom size. For a 3 bedroom unit, the maximum rent that can be charged as of 5/1/24 is $1,215. As we understand that significant rent increases can negatively impact our residents, we limit annual rent increases. Instead of seeking the full amount of $1,215, which would be a $220 monthly increase, the site implemented a $125 increase. This is well below the market rate for a 3 bedroom in the area which starts at $1,595.
  
  According to our records, the rent increase was communicated in the 120-day renewal notice provided to ************** on 5/1/24 for a renewal rate of $1,120. If she has any documentation from our office indicating a different increase rate, we request that ************** provide it at her earliest convenience as we understand that mistakes can be made by our team. If provided, we are committed to ensuring accuracy and fairness and will be happy to honor the rate specified in the documentation if it reflects a lower amount.
  
  Otherwise, if ************** proceeds with the renewal, it will be for the rate of $1,120. Any additional questions or concerns should be directed to the ************** at ************.

  Customer response

  08/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  This response does not resolve anything I mentioned. Again, there has been an over 140% hike to the increase I received this year. We dont even have all of our advertised amenities, but you want an additional $125/ month- the pool was not open all summer because it needs to be repaired but the sister property around the corner has their pool and they even had a pool party. It doesnt take that long for a pool to be repaired now the children are returning to school this Monday. I really didnt expect them to resolve my concern thats why I filed this as a complaint. 
  
  Regards,
  
  *************************
  

  Business response

  08/06/2024

  Sorry any misunderstandings.  Our records indicate that a renewal offer with an increase of less than 13% was issued for 2024 renewal, not 140% as you stated. This is within the maximum rent set by the housing program.
  

  We were notified of needed repairs to the pool pump at this community mid- July. Repairs have been approved and are awaiting scheduling with the selected vendor. Due to the timeframe the pool has been inoperable, we will be extending the pool schedule for this season. Please feel free to come to your management office with any other questions or concerns you may encounter.  Thank you.

  Customer response

  08/08/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  
  Please reread my initial complaint. I never stated I my rent amount increased by 140%. I stated the portion that was increased, was by a 140% hike from my last increase. $120 is 140% of $50. And my increase was $125 so thats actually over 140%. 
  As far as the pool, in ******* public schools, the ***** school year has commenced. Extending the pool season doesnt change the fact that residents, especially the kids, did not have pool access while school was out for summer break. The children are now in school all day, and the pool is only open during office hours. Its also about to start getting colder in **. So my complaints about the 140% increase rate and not even having the pool amenities are valid and still stand.

  
  Regards,
  
  *************************

  
  

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In order to rent here, it is required that you pay $25.00 per month for wifi. You do not have the option to opt out. The Wi-Fi is unreliable and is constantly going out. The management is basically like oh well it is what it is. I have made countless phone calls to inspire Wi-Fi ************. Ive been told my them it will be escalated but that never happens. The ************************* i was the only one having that problem which is not true as i have spoken to several neighbors in multiple buildings who are having the same issue. The new management is aware of the outages but, again, the attitude is it is what it is. I dont mind paying for a product that works. I dont watch a lot of tv but on rainy days its sometimes nice to have the option. And, yes, i know i can install a different carrier but i dont think we should be forced to pay for a product that does not work. Im starting with bbb because i dont know how to resolve this issue. I have made almost 50 calls to inspire. The Wi-Fi works for a bit the goes out again. And forget it if it rains!

  Customer response

  07/01/2024

  I am not seeking a reimbursements for funds already paid for the wifi.  I am looking for a resolution to a product that does not work properly.  The outages have been ongoing since a supposed "upgrade" that took place over the winter in March, I believe.  The installation of blue light plastic dishes throughout the complex has made the reliability of the product terrible.   I have spoken with several Inspire employees and have asked if my smart tv is not compatible with their product and have received mixed answers.  My request is to have the option for residents to opt out of paying for a product as unreliable as this one is or to find a permanent solution for fixing it.  Thank you.

  Customer response

  07/04/2024

  On 07/03/24, *******  from Pedcor left a voicemail on my phone wanting to discuss this complaint.  She left the phone number of ************.  I tried returning the call but the line was disconnected.  I also tried calling the number listed on the caller ID as ************.  That was a conference call line where you needed a meeting code to access.  I made several attempts from different phones just to be sure.  Same result.  Just want to document this in this complaint.   

  Business response

  07/11/2024

  We want you to know that we understand the frustration caused by the recent Wi-Fi issues and the communication you received. We'd like to make sure you know that we have a new property manager dedicated to resolving these issues and has already contacted you. The Regional Manager and new manager have tried to call several times and it went to voicemail.  They did leave you a message.
  
  The management company spent over $40,000 to update the Wi-Fi to fiber, which should be completed this week.  There should not be any issues in the future.  Our goal has always been to provide stable,quick, and affordable Wi-Fi to our residents.  There was already a credit issued from when the Wi-Fi was completely down, we do not anticipate any further issues.  The upgrade has been completed and the new company is available to come up if you are having any more individual issues.  We are happy to talk more about it with you if you have further concerns.   The manager's direct number is **************.

  Thank you.

   

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  1, i have received one voice mail from pedcor on 7/3 from *********.  The phone number of ************ she left for me to return the call is a disconnected number.  The phone number on the caller id, ************, is for a conference call center for which a code is required and not provided to me.  
  2.  I was just informed of a $15 credit on my account for the dismal performing wifi.  This was put on resident accounts but residents were never informed until this week and we cannot access.  
  3. The new manager is very nice and a major improvement over the previous manager!  However, the $40,000 investment was not worth it.  Ever since the dishes were installed the wifi has not worked properly or consistently.  It is still not working.  
  4. My complaint is that we cannot opt out of this service.  It is not a service i would willingly pay for as it is highly unreliable.

  On 07/03/24, *******  from Pedcor left a voicemail on my phone wanting to discuss this complaint.  She left the phone number of ************.  I tried returning the call but the line was disconnected.  I also tried calling the number listed on the caller ID as ************.  That was a conference call line where you needed a meeting code to access.  I made several attempts from different phones just to be sure.  Same result.  Just want to document this in this complaint.   

  Regards,
  
  *******************************

  
  

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 1st I signed a lease at the ******** Apartments in which there has been numerous issues going on in Unit 2117.. From the first day i walked in there was no circulation going throughout the apartment the thermastat did not work.. Since being there i have put in over 8 service request and the issue has not been resolved but maintenance people coming to replace a fuse that goes out in a week or two Also on June 8th i captured a mouse on my camera and droppings throughout my kitchen and living room I have notified the property manager that i no longer want to stay here due to I have a 3-year-old daughter who is asthmatic and cannot tolerate the frequent air conditioning outages.. ** went out on June 12th at 5pm and a whole day has went by and the maintenance man comes at 4:41PM before the end of business just to come replace a fuse again this caused my daughter to be be on her breathing treatment more then she usually has to be I also showed the property manager the rodent and issues on my camera and via email she told me she would contact me directly via phone that never happened as well as The ** company did not come out as she say they would via email.. Due to a rodent issues and ** issues going on in my unit me and my daughter has had to be in a hotel which costed me 351$ for the whole week I cannot continue to dwell in these inhabitable conditions that are inhumane for me and my toddler.

  Business response

  06/18/2024

  We apologize for the inconvenience and issues that ***************** experienced. The service tickets mentioned in the complaint regarding the ** were all responded to and addressed. Once our manager was informed of the pest issue, it was handled. However, it was not as timely as we wished because our vendor was delayed. We are currently in the process to switch pest vendors to ensure better response time.
  

  If ****************** would like us to reimburse him for the hotel stay, we are more than willing to do so. Please submit your hotel receipt or credit card charge to our manager, and we will handle the reimbursement promptly. If ****************** wants to leave the apartment, he must put his request in writing, and the request will be processed in an expedited manner and less than the 60-day requirement per the lease.

  Thank you.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied for an apartment and after my credit check I was told everything was fine and that they were waiting on my employment verification. My employment verification took almost a whole week after being told it would only take a few days. Once that was back, I still wasn't given an approval as I was promised. I was asked for rental verification and I explained that I live with someone else (my family and I lost everything when I got sick) and the apartment manager told me she would call me back with a decision. The next day she had someone call me and deny me over the phone. They sent an office typed letter with no denial excuse, and no valid adverse letter.

  Business response

  04/24/2024

  To whom it may concern,
  
  Our records indicate that ***************************** applied at Azalea & ************** Apartments in ********, ** on April 9, 2024. The application was submitted to our third-party screening company, Better NOI, on April 10th with results received on April 12th. We were notified by Better NOI on April 12th that ******************** income could not be verified due to recent employment, so an offer letter was requested.
  ******************** was notified on April 16th that we were unable to verify her rental history. At this time, ******************** informed us that she did not have rental history. Based on the rental point sheet used to qualify an applicant, ******************** scored 9 points due to her employment and rental history. As a score of 10 is required to qualify, ******************** was issued a denial letter on April 17th.
  As stated in the denial letter, ******************** is able appeal this decision by contacting the management office at ************. If she would like to have her application reconsidered, we encourage her to reach out by May 1, 2024.
  
  *****************************
  Division Manager
  Pedcor Homes Corporation

  Business response

  04/25/2024

  To whom it may concern,
  
  Our records indicate that ***************************** applied at Azalea & Carriage House Apartments in ********, ** on April 9, 2024. The application was submitted to our third-party screening company, Better NOI, on April 10th with results received on April 12th. We were notified by Better NOI on April 12th that ******************** income could not be verified due to recent employment, so an offer letter was requested.
  ******************** was notified on April 16th that we were unable to verify her rental history. At this time, ******************** informed us that she did not have rental history. Based on the rental point sheet used to qualify an applicant, ******************** scored 9 points due to her employment and rental history. As a score of 10 is required to qualify, ******************** was issued a denial letter on April 17th.
  As stated in the denial letter, ******************** is able appeal this decision by contacting the management office at ************. If she would like to have her application reconsidered, we encourage her to reach out by May 1, 2024.
  
  *****************************
  Division Manager
  Pedcor Homes Corporation

  Business response

  04/25/2024

  Please see the Resident Denial Letter.

  Thank you.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into Mill Run Apartments on July 8, 2021.The next issue included several bouts of water/mold problems. These are detailed below:? Black mold from water damage in pantry (August 2021)? Closet leakage twice (April 2022 to June 2022)? Flooding in walls (February 2023)? Water damage in ceiling (March 2023)These issues were never really fixed properly as they continued to recur throughout the life of my lease. Therefore, due to the inability of the apartment complex to fix those issues so that I could exist in a dry environment, I notified the complex on at least two occasions of my desire to move elsewhere. The first time I notified the complex was during the week of May 12, 2023. The apartment management sent lease renewal agreements out and I told the leasing agent, ******, I didnt want to renew. She responded in the affirmative and proceeded to go about her day. At the end of June, I notified *** again I would not be renewing. He responded with another affirmation. The interesting fact about both of these leasing agents is they never provided the customer service to let me know the next steps I needed to complete in order to terminate the lease. Customarily, not signing a renewal lease verifies intent of the lease not to renew, however, if additional steps are needed, it was my expectation that the agents provide me with proper guidance to draw my attention back to the terms of the lease agreement. Thinking that I provided the proper notice, I moved out of Mill Run effective July 31, 2023. However, that following week I receive notice that I failed to give proper 60 day written notice, and, because of that fact, I now owe over $1,500. This came as a shock to me as I notified both ****** and *** and neither provided a notice to vacate which, according to paragraph 6 of the leasing agreement, is available at the leasing office---the same office I went to in order to notify the leasing agents of my intent to move.

  Business response

  03/14/2024

  To whom it may concern:
  ************************* vacated her unit at Mill Run Apartments on July 31, 2023. While ************** did have multiple service requests throughout her 2-year tenancy, all items were resolved prior to Ms. ***** vacating, with the last service request placed on May 16, 2023. This request was completed within 24 hours.

  
  Ms. *****s failure to provide written notice of her intent to vacate as required by Section 6 of the Lease Agreement resulted in additional charges to her account. While ************** claims that she verbally informed management that she would not be renewing, this does not satisfy the requirements of the Lease Agreement.

  
  Upon review of the Security Deposit Disposition that was mailed to Ms. ***** on August 10, 2023, the balance owed of $1,521.00 is in line with the Lease Agreement. This account has been sent to collections, so Ms. ***** will need to contact ********** at ************** to determine the balance owed to date as additional fees may have been incurred.

  
  

• Initial Complaint

  07/29/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I received an eviction notice 30 days before my lease expires for submitting maintenance requests, & asking why they had me urgently come to the office in May to sign a renewal intent for my rent to be increased to $995, then yesterday 07/28/23 the last month before renewal, they called to tell me they changed it to $1,045. My rent has never been late & I am being retaliated against for submitting maintenance requests & as of yesterday, asking that they honor the rental amount they already had me agree to. I have email correspondence as well to show that I have never been rude, loud, nor vulgar in any of these requests. I want them to stop harassing me at this point & honor the amount they had me agree to in May. They also listed in this eviction notice that I did not respond to any of the renewal notices left on my door which is false- I went into the office & signed in May when they first notified me, and this notice says they also tried reaching me in June which is false because why would you ask me to do it in June when I already did it in May? I also have a doorbell that records anyone who comes to my door. They checked the other box on this eviction notice which means for no reason. This sudden increase after the initial one they had me agree to came after I began submitting maintenance requests & after I reached out to the corporate office contact us box asking if my rent increase could at least be postponed until I went back to work from a bad car accident I was in. Once they knew I hadnt been working to even have the pay stubs to move, they tried to raise the rent even further. Once I said they should honor the amount they urged me to agree to in May before it goes up again shortly they issued the eviction: again, now knowing I wouldnt have enough pay stubs to apply somewhere else. Even while off work I never missed my rental payments nor were they late. I asked them to email me what I signed in May & only received the notice from my door in May.

  Business response

  07/31/2023

  ************************* received a recertification notice in error on 5/1/23. While she did respond to the notice, the paperwork was completed outside of 120 days of the renewal, so the paperwork was not valid. The office attempted to contact ************** on 5/5/23 & 5/17/23 to inform her of the error but was unable to leave a voicemail.
  The community did have an increase in renewal rates effective 5/1/23, however, this increase was not notated on the initial renewal notice. A letter with the updated renewal rate was sent to ************** on 7/28/23.
  No eviction notice was sent to **************. A 30-Day Final Notice was issued after ************** failed to respond to calls and notices regarding the outstanding renewal. As of today, ************** has not signed a new lease agreement extending her residency past 8/27/23.
  Due to the initial notice and response, we will honor the renewal rate of $995.00. ************** will need to contact the ************** at ************ to schedule her lease signing.

  Customer response

  08/01/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.

   

  I was able to reach them yesterday and they said its not an eviction notice its basically worded that way as in a just in case. They also said theyd honor the $995 but Im honestly concerned theyll give me a super increase if I renew again to make up for it but Ill cross that bridge when I get to it. Also, since the wreck I was in in January I was diagnosed with anxiety and meds were prescribed but I dont take them because I read they cause hair loss. So things that would just cause a normal person stress will cause me panic, hence, all the phone calls and emails Ive been sending. Thank you kindly to the business for resolving this.
  
  
  

  Regards,

  *************************

• Initial Complaint

  05/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I HAVE BEEN LIVING IN HCV NOW MILL RUN SINCE SPETEMBER 2014 & SADLY I'VE HAD NOTHING BUT WATER DAMAGE ON TOP OF WATER DAMAGES TO MY UNIT (18D)! WHEN YOU CALL THEM, THEY GET AN ATTITUDE WITH YOU AND TALK TO YOU LIKE YOU HAVE NO SENSE AT ALL OR JUST C*** ON THEIR SHOES!! THE COMPLEX SWITCHES PROPERTY MANAGEMENT COMPANIES WHAT SEEMS LIKE EVERY **** MONTHS SO THEY ARE "NEVER AWARE" OF ANY ISSUES UNTIL THEY BECOME EVEN BIGGER ISSUES THEN THEY DRAG THEIR FEET ABOUT GETTING THE REPAIRS DONE! I HAVE PUT PICTURES UP & POSTED A ****** REVIEW ABOUT THIS PLACE & HOW BAD IT ISTO INCLUDE THE TERRIBLE CONDITION OF MY UNIT, SO MUCH SO MY NEIGHBOR UPSTAIRS IS CONCERNED ABOUT HOW MANY XS MY UNIT HAS BEEN DAMAGED BY THE WATER & IS ALWAYS APOLOGIZING TO ME. I NO LONGER HAVE FURNITURE IN MY UNIT ANYMORE ** OF THE WATER DAMAGES TO IT AS WELL! WALLS ARE SEPERATED & THE FOUNDATION IS BUMPY!! I HAVE ASKED MULTIPLE XS TO BE PUT INTO A NEW UNIT AND THEY ALWAYS SAY THEY" DONT HAVE ANY AVAILABLE TO PUT ME" (SO MANY XS THAT I STOPPED ASKING) WHICH IS BOGUS WHEN THEY ALWAYS ADVERTISE THAT THEY DO! YOU WHEN YOU CHECK THEM ABOUT THE SHADY REPAIRS BEING COMPLETED DESPITE THE NUMEROUS VIDEOS AND PICTURES THEY STILL DRAG THEIR FEET ABOUT GETTING ISSUES FIXED. THEN THEY TEXT YOUR PHONE ABOUT LATE RENT WHEN THE RENT HAS ALREADY BEEN PAID CLAIMING ITS A "MASS TEXT", BUT IT HAS MY NAME IT!!! FDCPA VIOLATION! I HAVE COMPLAINED MANY XS TO MANAGEMENT, BUT THEY DONT CARE! HAD I BEEN ABLE TO MOVE OUT I WOULDVE LONG AGO, BUT SADLY CANT AFFORD IT! I AM AT MY **** END WITH THIS COMPLEX THAT IVE BEEN LIVING IN THE PAST ALMOST 10 YEARS! THE PEOPLE IN THE OFFICE SHOULDNT WORK W THE PUBLIC AT ALL & HAVE YOU ON THE SPEAKER PHONE AND ALL, SO UNPORFESSIONAL!THEY KNOW HOW MANY XS IT HAS "RAINED" IN MY UNIT. THIS IS VERY PROBLEMATIC ALL THE WAY AROUND & SOMEONE NEEDS TO KNOW JUST HOW BAD IT IS!

  Business response

  05/05/2023

  To whom it may concern:

  Mill Run Apartments, formerly *********************, has been managed by RBM *********** **** since February 18, 2020. Reviewing the service requests for this unit, we did receive a notification of a leak on November 25th,2022. Our records indicate that the issue was resolved by December 9th,2022. Another leak was reported on April 24th, 2023, and has been resolved as of today. While maintenance did respond immediately to address these concerns, we do have to ensure that the areas affected by water are allowed time to dry to before repairs can be completed in full.

  We would encourage the resident to reach out to management at ***************************************** for any transfer or concession requests. Residents can opt out of receiving text message communications from management at any time.
  

  Thank you,
  *****************************
  Division Manager
  Pedcor Homes Corporation

  Customer response

  05/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The water coming from the walls were actually reported on Nov 23rd; I have pictures, text & video records of that as well & the completion of those repairs didn't end til December 19th, when I had to yet reach out to them again about the "repairs made" to the ceiling in our laundry room that was appearing to be growing mold through it & to also to make them aware of new damages to my flooring and the new refrigerator they put in. I was then told it was from "old paint" which how could that have been,  when they had just "repaired it", they never address the new damages made, but cool. Is what it is.

  On another note, when I reported the leak over the toilet in the master, as i did last time I texted them (bc they text me all the time) to inform them it was leaking on a saturday evening after i got home from work and that i had put a bucket on the toilet to catch the water. Unfortunately I didn't get a reply to that til the following Monday and their response was asking if I had called emergency maintenance, at which time I responded no I didn't bc I figured you all would reply to my text message. I then called immediately verses replying to the text and the young lady told me she would put the order in. So I then called my son who was off that day to make him aware they would be coming in to repair the ceiling, but when i got home at 8pm that evening he said no one came. I immediately called the office again the following morning to make them aware & the young lady said someone would get to it today, however it wasnt attended too on that day, bc my son had to work and thats when they told me someone needed to be home to gain access to unit as well as my doggy was out. I advised them then i was at work and couldnt get away at the moment, & my son had left for work already as well, delaying the repairs again, as my dog was out. My son was off the next day & I called them to make them aware he was there and they could access my unit, they then told me they had found and stopped the leak from upstairs. I said cool as long as the water has stopped. However when I arrived home yet again after 8pm it was still leaking. I then  called again made them aware that it was still leaking & they came the next day.  They came in and cut a hole in the ceiling & the leak finally had stopped, which was on Friday.  When i got home on Friday my son said they told him they would return to patch the hole that day but did not. On Wednesday,  after no one had came back,  I called again and the lady that answered the phone on speaker phone no less,  was cutting me off and being down right nasty to me at which time I made her aware I was filing a complaint with the BBB, she said  "go ahead" & that's exactly what I did.  I then got a call about 30 minutes after that call telling me someone would be there today to take care of it about 1pm, my son then advised me that he arrived at 3pm and repaired the hole & made me aware that they told him that they would be back to complete it on Friday which was yesterday & it was. Mrs ****** called me and told me he would be there to complete it on yesterday morning as well around 10 and when I got home last night all the work had been completed.

  My issue is the overall condition of my unit, the way you're spoken too when you contact the office, & the lack of urgency when there is an issue or the lack of accountability to resolve issues in a more timely manner when you do finally make contact with them. As a resident for as long as I have been and ALL the water damage &  issues that I have endured being in this unit is the problem for me, not to mention with each lease renewal rent continues to increase higher and higher with no extra benefit as far as new paint or any pluses & why it continues to increase for this water damaged unit is beyond me. To pay the rent that I do & to be talked to like I'm a child, as If they've never been frustrated,  is uncalled for. I have never lived in a place with this much water damage in it so much so the foundation is rippled and uneven, the wall separation where you can see the steel brackets from those damages, the floor peeling up from it as well is just ridiculous. So unfortunately no I do not agree with their response.

  In closing I will say that this has been an  issue for me since my very first leak in 2014 that caused my ceiling in my living room to collapse, isn't their fault as they didn't take over the property til 2020, but accountability is everything! Your concern should be for the residence and the well being of your tenants and unfortunately I do not feel that when issues arise!

  On a positive note Mrs ****** has always been pleasant too me, not once has she ever been rude or nasty, it's the other people in the office that answer the phone. I just want a solid resolution here. Put ** in another unit or something, so you all can completely gut this one and renovate it so no one else suffers the issues my boys and I have the past 9 years & moving wasn't an option for ** bc funds weren't and aren't there for ** to do so.

  
  Regards,
  
  *****************************

  
  

  Business response

  05/12/2023

  5/11/23

  To whom it may concern:
  Management met with ************** earlier today to discuss repairs needed to her unit. We have confirmed that all repairs related to the leak have been completed and have authorized painting of the unit as well as new flooring. Appliances will be scheduled for delivery as well as resurfacing of the tub.
  Residents should contact the office and follow the prompts for after-hours maintenance emergencies as the texting service is only monitored during office hours. Complaints regarding customer service have been addressed with the onsite team. If ************** has additional requests, she is encouraged to email management at *****************************************.
  Thank you,
  *****************************
  Division Manager
  Pedcor Homes Corporation

  Customer response

  05/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. They are getting the repairs completed this week & I look forward to them!
  
  
  

  Regards,

  *****************************

• Initial Complaint

  11/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was told to move out by or on the first of July or by the first of July. The **************** instructed me to leave the keys in the apartment in the cabinet so I did. I rented a uhaul and was already in Alibama by the 2nd of July. They are trying to say I stayed in the apartment till the 4th that is A LIE and they threatened to have sheriffs called if I didnt vacate on time SO I LEFT BEFORE THE DEADLINE. I am also owed the rest of y security deposit back and need that check. Attached is proof of the days I got my uhaul for too. I was out of there on the 1st check the email history between me and your property managers as well as this uhaul receipt. And let me know where you will mail me the rest of my security deposit. Also take me off of collections.

  Business response

  11/07/2022

  It would be helpful to know what property you lived at so i may better assist. thank you

  Customer response

  11/07/2022

  I lived at ********* apartments, I was told to leave by July 4th and left July 1st the office was not open at 4:55 or maybe they didnt want to talk to me and dont open the door when I tried to return my key and I asked what to do with it incase I was not out by 5 pm and was instructed to leave it in the apartment via email so I did and let **** know that. My uhaul receipt is proof I was already in Alibama by the 4th. I would like you guys to take me off collections and send me. Revised bill for the 1st of July only not the 1-4th and since I never even got notice I owe something please take me off collections. 

  Business response

  11/10/2022

  Pedcor Management Corporation does not manage a property named woodbury.

  Customer response

  11/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  **************************;

  they do manage a apartment complex I just misspelled the name WOODBERRY 

  
  

  Business response

  11/21/2022

  Pedcor Management does not manage Woodbury Possibly this complaint should be directed to Pedcor Homes. our companies of often confused.

  Business response

  11/28/2022

  On June 22, 2022, ***************************** was issued a Notice of Non-Renewal for the address of ********************************************************************** with a Lease termination effective date of July 4, 2022. As shown in the attached email between ******************** and the Property Manager, *********************, on June 28th & 29th, ******************** was instructed to leave the keys in the apartment and send an email to management upon vacating.
  Management followed up with ******************** on July 5, 2022, as no email was received as requested.  No response was received from ******************** so management walked the unit to determine it was vacated. According to the Security Deposit Disposition, ******************* was charged rent through the Lease period of July 4, 2022. This is in accordance with the Lease Agreement and Notice of Non-Renewal. The balance of $141.51 is owed and ******************** will need to contact Rent Recover at ************** to schedule payment to have this removed from his credit.

• Initial Complaint

  06/26/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I see on June 21, 2022, Southwind Lakes(Pedcor Management) file eviction proceedings against me. I can only presume its for my income verification compliance because rent is up to date. I have gone back and forth with the office via email over maybe a 4- 5 months period and I've given them what I have from SSI which is my only source of income coming in. I even had SSI to send a statement of income I receive prior to this proceeding. The first eviction was sent and signed by the manager which is not legal in the ***********. I do believe this is more retaliatory than anything due to this is the second time they have sent me eviction illegally. The second time is when going back and forth with mgr( *******************************) requesting new carpet. Attorney ****** ****** sent me an eviction letter stating he didn't like my tone. I haven't received notice in the mail yet, just happen to be checking on something on the civil court website and saw it. These people like to bypass the laws that govern the land and do as they please.

  Business response

  06/28/2022

  Unfortunately, we do not manage this property. I have forwarded your complaint on to the principals at Pedcor Homes for a response.

  Business response

  09/08/2022

  To whom it may concern:
  
  Beginning October 4, 2021, ************************ began receiving notices regarding her upcoming recertification as her lease expired January 31,2022. ************************ was issued reminder notices on November 1st and November 30th with a final 30-day notice issued December 29th.Paperwork for the recertification was received by the office on January 4th,however, to date, ************************ has failed to provide the requested proof of income to complete her recertification, placing her out of compliance.
  Per Section 4 of the Lease Addendum for units participating in government regulated affordable housing programs which ************************ signed at move in, she agreed to comply promptly with all requests for information regarding annual income and eligibility. Due to the refusal to provide the requested information, we had no choice but to proceed with eviction filing.
  If ************************ can provide the required information and complete the renewal process prior to the court date, then we will cease the eviction and allow for her to remain at her residence. However, if *********************** continues to refuse to provide the information as requested, we will be forced to seek possession of the property.
  ************************ is welcome to contact the Property Manager,*********************************, at ************************************* or ************, to discuss what information is needed to complete the recertification process. If there are any questions regarding the eviction proceedings, she can contact our local counsel, ********************* at ******** ***** Attorneys, at ************.
  
  Regards,
  *****************************
  Division Manager
  Pedcor Homes Corporation

  Customer response

  09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Had Ms ***************************** done her due diligence and contacted *************** she would know I have already been evicted. As can see from attachments I have supplied SSI statement several times and HUD attach guidelines for income verification. 

  Either I get my apartment back along my out pocket expenses and punitive damages or Im filing lawsuit tomorrow with attorney. 
   
  
  Regards,
  
  *******************************
  

• Initial Complaint

  06/16/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has investors who receive tax credits for being affordable & renting to lower income tenants hence the terms Low Income Housing Tax ******************* Housing. Aside from having a minimum income requirement to qualify, they have a cap on what a households income can be to qualify as well, just like other government subsidies. However, once an applicant becomes a tenant, they ***** the rental rates with each renewal. My first renewal garnered a $20/month increase, and Ive now received a letter stating my upcoming renewal will see an additional $60/ month increase. $60 is a large jump for any rental property especially one that is intended to be affordable & for low income families. I called the office to inform them the $60/month increase for me is not within the 2.5x/rent minimum income criteria that is required to even qualify for an apartment ******** was told my income only had to be 2.5x the rent to move in- once Im in they can raise it without the same considerations. This is definitely along the lines of a fraudulent practice. $80/ month is a significant increase for having only moved in 2 renewals ago & if you know you want tax credits for renting to a certain demographic then you need to honor that & maintain the requirements. I unfortunately dont know any job that earns an $80/ month increase in 2 years so unless someone is able to job hop each year (& end up with an unstable- looking resume) to keep up with the rates in these low income properties its unethical to just raise prices at this rate. The pool has not even been open the entire time Ive lived here but they want an additional $80 for not even all the amenities they advertise. The property manager who made up these new prices is no longer even with the company after only a couple months so I dont see why the corporate office is not stepping in to reduce this amount. I also learned from my neighbor who just renewed in February that she only got a $20 increase.

  Business response

  06/17/2022

  To whom it may concern:
  
  The customer name provided does not match any previous or current resident. Although I cannot provide specific information as the complainant is not an authorized resident, I can confirm that our community,************* Apartments located in *******, **, operates under the Low-Income Housing Tax Credit Program.

  
  The complainant is correct in that there are income limits to qualify for housing. There are also Max ***** allowed to be charged under this program. We understand that a significant rental increase, even within the limits allowed, can place a financial burden on our existing residents which is why we issue smaller increases, instead of increasing rents to the Max ***** allowed, which could be an additional to $220 per month.

  
  Wed  encourage the leaseholder to reach out to the Property Manager at the site by phone,************, or email, ***************************************,if there are additional questions on the program that we could assist with answering.
  
  Regards,
  *****************************
  Division Manager
  Pedcor Homes Corporation

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩