Complaints

This profile includes complaints for Coyle Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coyle Chevrolet. Buick. GMC

  1801 Broadway St Clarksville, IN 47129-7761

  
• 

  Coyle Nissan

  1400 Leisure Way Clarksville, IN 47129-7726

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Chevy Bolt EUV from Coyle Chevrolet in January 2024. Since purchasing the car, I have had multiple issues. The first was that one handle on the car was the incorrect handle for the trim package. This one was resolved to my satisfaction. The new issue is related to an error code on the car for a temperature sensor on the charging port. This has stopped the ability of my car to fast charge. I brought the car into the dealership on July 25, 2024. Despite multiple attempts to reach out to the dealership and engage with Chevy's EV Concierge, I have not gotten any estimate on when a part will be available to repair my car under warranty. The part seems to be forever "backordered." My car is less than a year old and has less than 5000 miles. This is clearly an early life failure of the part and I would expect Coyle and GM to repair the car in a timely manner.

  

  Business Response

  Date: 08/30/2024

  Good morning, 
      *** *************** is correct. We found a faulty receptacle part # ********* We ordered the part on 7/25/24 which is on national back order. I spoke with my parts manager this morning and found out Gm has an updated part # ******** that shows no availability but shows an ETA of 9/20-9/30. We will continue to monitor the order and contact *** *************** as soon as we are updated from Gm. My parts manager will contact our parts rep to try an expedite the part. We want nothing more than to receive the part, repair *** ***************'s vehicle and get him back on the road. Unfortunately, our hands are tied until we receive the part from Gm. 
  
  
  Thank you,
  *** ****
  Fixed Operations Manager

  Customer Answer

  Date: 08/31/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, pending completion of the repair of my car.
  
  Sincerely,
  
  *** ***************

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my truck back from Coyle 2 weeks ago. This past Friday 3/22/2024 we drove my truck to Cincinnati for a college visit for my daughter. In front of ******* mall my truck stopped in the middle of the road@3:30 pm. We were almost hit by a truck. I got the car started and into the parking lot where it died again. I was unable to start or lock the truck. I call and spoke with ***** that walked me through the manual process to lock it. I got my car jumped by using mall security, it died again. GM road side came and checked the battery and alternator. He said the alternator was bad and jumped it again for me to get home. I get it home and it does again as I am pulling in the drive way. Monday morning I had to use my truck to take 3 kids to school. My truck died in the middle of 42. I got it started back up. 2 min later it won’t accelerate past 43. A message comes up I. The dash as such. The break pedal stiffens and I can’t compress the breaks. I rolled through a red light nearly hit again by a ca lr as they were getting on the expressway. I got it home and ***** **** out to get the truck. I had to jump it again so the tow driver could get to it. There are dents in my truck from it being serviced there before. They are working on repairing or replacing the parts. The plastic engine cover is all scratched up. I want my truck back as it was given originally. Looking brand new. I want to be compensated for all of these issues and safety hazard. I was told it was the battery by Coyle then lose connection in the fuse box. Did this happen during the engine replacement? My self and family were in danger and nearly escaped two collisions. This needs to be take seriously.

  

  Business Response

  Date: 04/01/2024

  Customer brought the vehicle in on 3/25/2024 for a stalling issue after engine replacement. We diagnosed the vehicle as having a short in circuit 4986 and 4987 at X242.  We checked codes u0101/u0131/u0140/u0146/u0401/u0418/and u0160f vehicle started when checked started vehicle multiple times over 2day period on 3rd day would not start checked found no communication with multiple modules checked circuits 4987 and 4986 found circuits shorted together at connector x424 repaired wiring at connector and rechecked all ok at this time. *** *****r has the vehicle back and we haven't heard from him as of today 4/1/2024 if he's having any further issues with the vehicle. 

  When the customer signs their repair order this is what they are signing: 

  TERMS: STRICTLY CASH UNLESS ARRANGEMENTS ARE MADE. “I hereby authorize the repair work hereinafter to be done along with the necessary material and agree that you are not responsible for loss or damage to vehicle or articles left in the vehicle in case of fire, theft, or any other cause beyond your control or for any delays caused by unavailability of parts or delays in parts shipments by the supplier or transporter. I hereby grant you or your employees permission to operate the vehicle herein described on streets, highways, or elsewhere for the purpose of testing and/or inspection. An express mechanic’s lien is hereby acknowledged on above vehicle to secure the amount of repairs thereto
  
  
  

  Even though we are not responsible for damage to the vehicle, we have agreed to repair the issues *** *****r has brought to our attention. I have left him a message today, 4/1/2024 and awaiting for his return call.  

   

   

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck was towed into Coyle over 4 weeks ago. GM agreed to replace the engine. Coyle has had the new engine since 2/16/2024. They were supposed to start the engine replacement 2/17 or 2/19 and my truck would be ready by 2/23 at the latest. I have been getting the run around and put off. I was told 2/27 that they just started my engine replacement. This is nearly 2 weeks after receiving the replacement. Mind you this has been an issue from the beginning. I was first told we don’t do loa er cars. The manager *** nicely got me in a rental from *****. Then a week later a loaner from the dealership. It seems like the dealership or GM is providing adequate service for my 2024 Sierra. I want my truck fixed properly and expeditiously. I feel I should be compensated. I have been driving a small loaner in placement for my truck. Having to borrow a larger vehicle when needed off and on for the month they had my truck.

  

  Business Response

  Date: 03/04/2024

  The vehicle arrived at our facility on 1/29/24. We determined the engine would need replaced to repair customers concern. We diagnosed vehicle and ordered the new engine on 2/8/24. Engine did arrive on 2/16/24. We were unable to start repairs until 2/29/24 due to the amount of engine replacements and or engine repairs we have in our shop. We are overloaded with that type of work at this time, with a limited amount of technicians that specialize in this area. We place each customer in order based on when they come in, parts availability and make it a priority to take care of the customers that purchased their vehicle from our dealership. *** *****r did purchase his vehicle from us and we value his business. We are currently working on *** ******* vehicle and it will be ready this week. We do apologize for the delay. As soon as the vehicle is ready and test drove we will contact *** *****r to pick.   

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car on November 17th in which they could not repair an issue with no heat on the Lincoln MKZ I purchased. On the paperwork it stated that the work would be done by 5:00 if I was to purchase the car and that was not done. The salesman in order to help took the car on Saturday, November 18th to another repair shop about half a mile down the road. The Honda dealership. I paid for the $176 and change to have the heating and defrost system burped of air trapped in the cooling and heating system. However, they weren't unable to resolve the issue and I noticed this after I took it home the next morning. I brought the car back while missing work on Monday the 19th. They kept the car until Wednesday. However, they said they would not be able to repair the car and it would have to be sent to the Ford dealership and parts ordered. They return my $5,000 7 days after I took the car back. However, they said since the salesman and I went outside of the service dealership, they wouldn't be able to refund that money to me. I do not own the car they on the car and I would like to be reimbursed.

  

  Business Response

  Date: 12/14/2023

  Coyle CBG is issuing a refund in the amount of $176 to the customer and will deem the issue resolved. 

  Customer Answer

  Date: 12/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ******** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I purchased a 2013 Chevy Trasverse from Coyle Chevrolet in Clarksville Indiana. Everything went beautifully. Approximately 7 weeks later, I noticed a lot of transmission issues that only got worse as time went on. Fast forward to May 31st. Due to the Trasverse being under warranty I took it back to Coyle for service. I was told it needed $2000 worth of work done on it with me having to pay a $500 deductible for work to be done. I was not happy with that decision so Coyle then traded me a 2016 Frod explorer. I was told it was only $3200 more than the Trasverse. My payments would only increase by $30 dollars a month. They stated they needed to service the Ford and that we were to come back the following day to pick it up around 130p. Upon arrival the Ford was not ready. I had expressed concern of time due to having another appointment at 330p in another town. Around 3p car was finally ready I was told 'the only thing the service team did not get to was the passenger side tire sensor.' During the paperwork I was coaxed into signing a document stating that I would not have a warranty with this Ford it would be sold as is, again I was told 'Everything except the sensor was sound.Almost immediately upon leaving the dealership on our way to our appointment which we was already late for. I had issues with the Ford. It drove funny for one. Swaying back n fourth, bouncing and rubbing.Tires squealing. Making rubbing sounds.We went to Tennessee June 1, 2, 3 and 4th.On the 6th of June we had a blow out on passenger back tire.Both tires had wires poking out and tread missing from the inside of tires.Tire place says we needed an alignment in the worst way. 11 days later had another blow out on same side. Passenger back side. Got an alignment done.2 more used tires put on. Have an invoice stating that a full alignment couldn't be done on account of a control arm or Two was bent. A possible tie rod end needed to be replaced. Got a breakdown of what all is needed in order to be safe on the road way.Some $700 worth of work needs done.Friday we had to put a 3rd set of used tries on.July 25th to minekee.Was told it definitely needs 2 control arms on the rear.Another alignment.2 new tires.Parts and labor we're looking at $1130!

  

  Business Response

  Date: 08/02/2023

  Good Morning *****

  I am currently checking on all the details regarding your complaint. I should be back in touch with you later this week. More to come

  Customer Answer

  Date: 08/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CANNOT RECEIVE A RETURN CALL FROM THIS COMPANY TO CANCEL A EXTENDED WARRANTY AND GAP POLICY AND REQUEST A REFUND FOR A VEHICLE I NO LONGER OWN, BEEN TRYING FOR OVER A MONTH, HAVE LEFT MESSAGES, NO ONE WILL EVER CALL ME BACK, CANNOT GET A RETURN CALL TO START THE REFUND PROCESS, PLEASE ASSIST!

  

  Business Response

  Date: 07/25/2023

  I have confirmed with our Finance Department that the Gap policy was canceled on 7/7/23 and that the service contract for the Extended Warranty was canceled on 7/25/23 and a check for $2,863.69 will be issued to ***** *******. Apologies for the delay on this as our the Finance Manager who handled this deal was out due to medical reasons for a prolonged period. If you have any questions, please feel free to reach out. Thank you

   

  ****** *****

  ************

  *********************

  Customer Answer

  Date: 08/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  
  

  ***If you are happy with BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other free services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent to: BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full repayment of all charges (582.62, 829.76 103.00 and 103.00) as the service did not resolve the issue and actually made it worse. The only reason that I agreed to pay was to retrieve my personal property as the car dealership informed me that they will bill 45.00 a day in which the car sat on their lot. They also refused to release my property until this fraudulent charge was paid in its entirety. The car dealership is Coyle Chevrolet in Clarksville, IN. On my first visit, I was charged 582.62 on March 15th 2023 for repairs that did not solve the problem. Even though I had purchased the extended warranty, this was not covered. I paid this out of pocket. The car had the exact same issues, so I took it back on May 9th 2023. This time they claimed to have addressed the issue under warranty and it cost me 100.00. I also paid this out of pocket The 3rd time I took the vehicle in for repairs is when they held my car for the ransom of 932.76 despite not fixing the car. This represents 2 payments that I have made on AMEX and that I am now requesting be charged back. They ran up a bill of 932.76 without my knowledge of the price of the service being provided and without my signed permission prior to starting this fix. At no point did I ever sign any paperwork to allow them to attempt the 932.76 fix that ultimately did not work. I should also mention that they have had my car March 14th 2023 until June 9th 2023 all without ever fixing the issue. I proudly paid with my AMEX card without signing a single receipt or virtual signing a digital receipt as I was well aware of the chargeback process that is afforded to me. Because of this, I am requesting a check in the amount of 1618.33 be submitted to me within the next 90 days or else i will be forced to file in small claims court. Also you should fire ****** ***** That guy is a joke.

  

  Business Response

  Date: 07/25/2023

  This is from our Service Director *** *****

   

  This vehicle had multiple issues when it came in. The engine is full of sludge from lack of oil changes. Looks like he drove 20,130 miles between last oil change according to car fax. We found vacuum hoses that someone had taped up and RTV sealant had been used in an attempt to repair a hole in the intake manifold. We replaced the air pump with was full of sludge. See attached pictures of sludge build up, taped up vacuum hose and RTV sealant on intake. Ken Ward was the tech on this and has detailed descriptions of everything he replaced, repaired and diagnosed. We finally came to the conclusion that due to the sludge build up may be causing most of his concern. He has an extended warranty so we recommended replacing the engine due to all the sludge build up. We performed a dynamic engine restoration in an attempt to get the sludge out of the engine but it didn’t do much good. Customer could not produce oil change receipts which is the first thing the extended warranty would require. He purchased this vehicle from Nissan and has a Quality Guard plus warranty. After not being able to produce oil change receipts he chose to pay his bill and have the vehicle towed to Complete Auto Repair in Sellersburg. I attached his work orders as well.

   

  Please let me know if you need anything else. Thank you 

  
  ****** ***** ************

  *********************

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Buick encore gx here I had it approximately a month hit a deer minor damage I wanted it fixed perfect so I had it moved from one shop to the Buick dealership I purchased it at well it took 1.5 months to get it back they put a door on that had no damage they now say internal damage everything workded fine no visible damage the other shop found either I get it home headlight broken I went to put test the window it fell almost broken called them had to take it back another month this is a new car remember two more trips 1.5 hours away I get it back everything was fine I was satisfied finally a bad storm came I go out the next day for work it will not start or unlocked the windows had condensation alot I used the emergency key look it my rubber floormats was floating in approx 4 inches of water the fllor pans i didnt know them hold a very lot so it was full well I have been around cars all my life I know that this car has water damage now and that can't be reversed they after a few days got the water out let it dry.. They call said it's ready the installed a defective seal not there fault I said sure not mine. I get there body shop manager is there I asked about water damage he said it's fine nothing I can do well it stormed again flooded it again they have told me so many times it's fixed don't leak other dealerships will not even accept this vehicle trade in because of the extensive water damage it would go yo auction but Coyles don't care it fills up with water we can't hardly steer it so much weight the mold me and my wife seen isn't there it's been flooded dozens times rust inside dashboard you van see water dripping inside it but they just want me to trade it in buy another one forget they completely destroyed my new vehicle. And there own body shop manager says the water damage totalled it but no one will do anything me and my family have bought a alot of cars here seems they wouldn't have done this they complain how much it's costing them

  

  Business Response

  Date: 07/25/2023

  We currently have ******* ********** vehicle in our service department and working to fix the problem. 

   

  ****** *****

  ************

  *********************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on dec 29th to schedule for my car to be serviced the soonest they could get it in was Jan 19 at 7:30 am I drove my car there on Jan 19 at 7:10 am I checked it in I was told they would get back with me as soon as they knew something 3 days later I called and was told the technician was looking at it then they would get back with me I called 2 days later and was told the technician was looking at it I would know something by the end of the day well by the end of the day I had a estimate of $2100.00 I told them to fix it I was told they would order the parts and let me know when it was fixed a few days went past I got a text parts are in then I get a call telling me one of the parts that was ordered they gave me the wrong price that the new price was $400 more I told them go ahead and fix it the next morning I get a text the parts are in about 2hrs. Later I get a call from the service department that they have some bad news the technician was working on my car and while starting it it jumped time and now I need an engine which is $7800 but it’s on me because their technician did nothing wrong .

  

  Business Response

  Date: 03/23/2023

  Customer owns a 2013 Buick Lacrosse with 130,568 miles on it. Vehicle was brought in with a Check engine light on. We diagnosed it as needing multiple repairs. Vehicle had several diagnostic codes stored in the electronic control module when it was scanned. We first replaced a faulty fuel pressure sensor that the customer auth. Started engine after installing sensor and it started fine. Shut engine off to verify repairs were performed properly. Everything checked out fine. During the next start up the there was a noise that came from the front of the engine and engine would not start. Engine would then crank over but would not start. Tech disassembled front of engine and found timing chain guide had fell down in front cover and bolt that holds it on was broken off in block. We advised the customer what had happened, what we found and recommending replacing the engine due to engine having 130,569 miles on it. The fuel pressure sensor that was installed had nothing to do with the timing chain guide failing. When you have an engine with 130,569 mile on it you can not predict what is going to happen to it or when its going to happen. We did not charge the customer for any repairs. Customer had vehicle towed from dealership. I attached a copy of the work order with customers signature with the terms. Customer signed work order before any diagnosis or repairs were performed.

  Thank you,

  *** ****

  See attachment

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2022 Contacted Coyle Chevy regarding 2014 Chevy Equinox factory recall and a service diagnosis. Scheduled appoint and dropped vehicle off with ***** Recall corrected promptly, diagnosis found failed fuel pump, and recommended coolant system flush. They replaced pump, performed flush and returned vehicle. Vehicle never leaked ANY fluids prior to service. When vehicle was picked up it was leaking coolant, promptly returned to dealer. Called daily to speak with Juan or any service rep and phone calls were never answered, voicemails were never returned, only they were waiting to look at. 3 weeks later it was determined water pump had failed and would need to be replaced. Coyle assumed no responsibility or harm done to vehicle. August 2022 Had water pump replaced at another certified mechanic. November 2022 Took vehicle in for routine maintenance and oil level was low after 3,000 miles. February 2023 Took vehicle in for routine maintenance and oil level was low after 2,000 miles. Assumed to be from internal damage done when vehicle overheated from water pump failure.

  

  Business Response

  Date: 04/28/2023

  Owner brought vehicle in for a windshield wiper failure recall and engine kept running for a few seconds after ignition was shut off. Tech diagnosed and recommended a high pressure fuel pump assembly. Customer authorized repairs. Tech also recommended as maintenance a fuel system service and coolant system flush. Customer authorized repairs. Vehicles engine has 133,915 miles on it and customer drove vehicle 677 miles before returning to have a leak diagnosed. Water pump failure is most likely due to vehicle mileage and is not a result of a coolant flush.

  Customer Answer

  Date: 04/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Service rep **** said we could not bring it in for 3 weeks due to full schedule. 

  Sincerely,
  ***** ********