ComplaintsforJeff Wyler Toyota of Clarksville, Inc.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On June 7, 2024 Jeff Wyler Toyota of Clarksville serviced my vehicle. They performed oil change, tire rotation and multi-point inspection. On June 12, 2024, I had an issue with my tire/wheel unrelated to the service. When I attempted to change the tire on the roadside, I discovered that the wheel lock key was not in the vehicle. Upon investigation, I discovered that the dealership used the wheel lock to rotate the tires and did not put it back in the vehicle. I had to get the car towed to the dealership. The dealership did admit to not putting the lock key back in the car. They were willing to pay for the towing but nothing else. They did not offer any compensation for leaving me stranded on the side of the road. They also tried to upsell me an air filter and 3 tires when they inspected the air filter and tires less than 7 days prior saying that it was OK. The technician did note that tire wear for all four tires was marginal during the service visit but now says that one tire (not the damaged one) has a bubble in it and is unsafe for driving.

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After my car was totaled out I had to purchase another vehicle towards the end of January. I found this 2018 Hyundai Tucson with 70,000 miles on it for around $16,000. I purchased it used and didn’t think anything of it until April 4th comes around and my cars starts shaking vigorously while driving it. My check engine light eventually comes on and we check the oil and it’s completely empty! I maybe put around 3,000 miles on it by that point but there’s no reason a car that I just purchased should be going through oil like that. I made an appointment with Jeff Wyler and they basically gave me the run around saying that it’s most likely “an oil consumption” problem but told me I had to go to a Hyundai dealership because they don’t have the parts to work on my car. So I took it to a Hyundai dealership which is ******* ******* located at *** ******** ****** ** *************** ******** They looked at it after I explained what’s going on and they said it’s most likely an oil consumption problem, I brought it back for the 1000 mile check and they tell me that it consumed a little over 3/4 a quart but not 1 full quart so they couldn’t do anything to move forward with trying to fix my car. I even bought a warranty package with my car to ensure that it would be taken care of and I would be good if anything happened to it. I wouldn’t have bought this vehicle from Jeff Wyler if I would have know that some Hyundais had an oil consumption problem and if I would have know that they weren’t going to help me resolve the issue and instead just sent me to a different dealership. I as a 22 year old consumer should not have to worry about my car running out of oil like that, I hadn’t even gotten my cars first oil change before it ran out of oil and the check engine light came on. This greatly effects the value and use of the car as I use this as my every day driver to and from work!

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  This happened at JEFF WYLER Toyota in Clarksville Indiana . Date of issue was 5/3/24. Drove 90 miles south to this dealership to purchase a 22 Jeep wrangler. Upon arrival we looked over the vehicle and they looked over my trade in. We went back and forth about pricing and came to an agreed purchase price and trade in price: once we came to an agreement we allowed credit to be pulled. Upon having credit pulled they came back with the purchase agreement and had altered the numbers that we did not agree to. They raised the price of there Jeep to their original asking price and tried to give us over 1700 less for our trade in even after we had agreed on terms. I would not allow credit to be ran if we did not have agreed upon terms. Once I caught on to this on the purchase agreement they then denied everything and said they never agreed to it even tho I have it in writing. I believe they pulled a bait and switch on me and my wife on the purchase of this vehicle. Now my credit has been ran through 6 different creditors and we haven’t even gotten to purchase a vehicle because of the shadiness of this dealership. There needs to be something done with how this dealer treated my wife and myself. They lied to us and tried to alter paperwork for the benefit .

• Initial Complaint

  04/22/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Please see attached complaint

• Initial Complaint

  10/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  see Attached document

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited this dealership on 5/27/23. Prior to scheduling an appointment I spoke with **** (sales lady) to advise the types of vehicles I was interested in. I asked for inventory for a Toyota Camry (used or new). There were 4 on the lot the day I was scheduled to be there. 2 sold, supposedly and the new Camry I was test driving to purchase, they sold out from under me while I was still physically in the car for the test drive. I spent hours there trying to get the sales managers to locate another Camry as I was told they could pull inventory. That never happened and I was offered an SUV that I wasn’t typically interested in. However after hours of back and forth I finally made a deal with them on the SUV. The agreement was 9.09 interest rate, with no extras, and a full warranty thrown in at no additional charge. Upon getting back to finance, they entered an interest rate of 11.92, and if I didn’t read the fine details I would have walked away without knowing. The finance guy called the sales manager and stated it would be changed. How ver after reading into my agreement thereafter the interest rate was typed in at 9.92. Again, not what was agreed upon. They also tried sliding in a few extras that I didn’t ask for. One of those items was pulse breaking for 600.00, but the vehicle already had puke breaking as indicated in the vehicle. I asked for that to be removed because it was included already. They still kept the other charges totaling 800 for items I didn’t agree to. Fast forward a couple days, the car was found dirty on the inside with a dirty needle and pen inside the car, when I purchased the vehicle they took it back for cleaning. I contacted them regarding the interest rate with no returned call. Furthermore they were late by one day getting the title delivered to me causing me to not be able to drive my vehicle until delivered. Went to transfer the out of state title and the POA was not signed correctly. The registration was rejected by the state.

  Business response

  07/27/2023

  Thank you allowing me to address the concerns.  I myself as well as multiple departments have tried to reach out and respond to ********* issues.  To this date, I have not received a call back to try and rectify the situation with the charges she said that were applied.  My title department has also tried to call and have one of our representatives meet with her to have the paperwork corrected for her registration and cannot get in contact.  I would love the opportunity to speak with her and see what I can do to assist.  Please let me know if anything else is needed.  

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In February 2023, we purchased a Toyota Tacoma from Jeff Wyler. The AC has never worked, and even showed previous replacement on the Car Fax report. We dropped the truck off today, and they found many leaks in the AC and other areas, attempting to charge us over $6,000. I asked why this is now happening after only 3 months of ownership, and Addison stated it came from a Honda dealership, and they "trusted them to inspect." They should repair these leaks at least with a discounted charge.

  Business response

  06/08/2023

  Thank you for the opportunity to address all concerns brought to our attention.  After further review of *** ******** comments, we have completed a full examination of the service history on his 2016 Toyota Tacoma.  We have found that the vehicle passed two multi-point inspections since we have acquired the vehicle.  The first was at our Florence Honda location in December 2022 where they replaced a new A/C compressor that was fully functioning.  The second was at Toyota of Clarksville when we installed his running boards and performed the additional inspection and found no leaks present. 
  *** ****** was offered a component replacement contract at the time of purchasing his Toyota Tacoma and declined the extended coverage.  *** ****** received a 6 month/ 6,000 mile limited powertrain warranty at the time of purchase free of charge.  He has exceeded the mileage coverage driving the vehicle over 11,000 miles since the time of purchase. 
  Jeff Wyler Toyota of Clarksville is open to discussing repair options with *** ****** at a discounted rate.    Please have *** ****** reach out to *** ******, General Manager of Jeff Wyler Toyota of Clarksville at his convenience.  

  Customer response

  06/14/2023

  
  Complaint: ********
  
  I am rejecting this response because: 1. Nothing was found leaking (See attachment) 2. We had our mechanic fix the AC, Jeff Wyler should reimburse us. 3. When we left Jeff Wyler, we signed "Payment Today" of $215 since computers were down. Jeff Wyler charged us $376.59! We need the $164.59 difference reimbursed (See attachments).
  Sincerely,
  
  ***** ******

  Business response

  06/15/2023

  To Whom it May Concern:
  Case# ********
  
  Thank you for the opportunity to address all concerns brought to our attention.  Since the vehicle passed two multi-point inspections since we have acquired the vehicle and the a/c was fixed and working, we feel no need to reimburse for any services performed after our inspections.  The $215.00 was the Wylercare maintenance package that he signed and agreed to with the service advisor.  The $164.59 was for the a/c service he requested along with his oil change and tire rotation.  
  In the interest of reimbursement to *** ******, we will send a check in the amount of $164.59 to him.   
  
  Thank you,
  
  *** ******
  General Manager
  Jeff Wyler Toyota of Clarksville

  Customer response

  06/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20134579, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  
  

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• Initial Complaint

  03/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealer is notorious for taking advantage of their customers. Multiple experiences they have attempted to overcharge and lie. These guys do not operate with integrity.

  Business response

  03/21/2023

  Thank you for the opportunity to respond to this complaint. I have had the opportunity to speak with *** ******* yesterday and we discussed his experience and concerns. *** ******* has since purchased a vehicle at a different store, but I will take his concerns into consideration when training our team to be able to offer the best experience to our customers when buying a vehicle. Thank you, Jeff Wyler Toyota of Clarksville

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a car through this company and agreed to the price. The salesperson told me the price was for the car we agreed and she wrote up the sales contract. I did not ask or know that she had added $4,800 in warranties to the price that I had no knowledge of. I would have never accepted these charges as she never explained them or told me they were going to added. I signed everything and my loan was immediately funded and I went back through and found these charges and have a difficult time finding out what I was charged. I still don't know what 2 of them are as there is nothing in writing. They have made this process very difficult. Their sales manager said they had this problem last year and thought they fixed it. I would like to get the warranties removed if possible.

  Business response

  03/30/2023

  We have since discussed this with *** ******* and have come to an agreement.  We have sent him a check back for the optional products and he has agreed and considered the matter closed.  

  Customer response

  03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  01/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 1/16/2023 we agreed to purchase a new vehicle from Jeff Wyler Toyota Clarksville. The agreed price was $31272.00. During the financing process with ******* ******* we felt that we were not given all the information needed and we were told that we had to choose some form of extra protection package. These were things like rim and tire protection, theft shield, appearance protection package, enhanced vehicle protection, Wyler protections, protective, and Wylercare. We were told that we had to pick a package. That many of the items listed in the packages were already included in the price of the vehicle. We were not told how these packages would increase the overall cost of the purchase. Instead they were listed as how much each package would increase the monthly and biweekly payments. The total of all these options was $10.674. When we questioned the amount of the loan, the financial consultant told us that those were taxes, fees, ect. We felt pressured to sign our loan agreement. The following day I contacted Jeff Wyler's a little after 9:00 am when they had just opened. I asked to speak to the head of sales at the time. I explained the situation and offered to bring the car back that day to the lot. It was my understanding that we had 3 days after the purchase to bring the vehicle back for any reason. I was told that they do not do returns. She then said that I could speak with the financial manager and that maybe he could help me out. When speaking with the Financial Services manager, ****** I asked if there was anything that could be done to remove the unnecessary protection plans, he said that ******* was not in this morning and would be in tomorrow and that "She should be able to help you out." I asked what that meant, and ***** responded that he didn't know because he didn't have access to the loan agreement. I will be calling her tomorrow. At 3:15 pm I left a message with ******* ******* the site manager.

  Customer response

  01/30/2023

   

   

  I wanted to personally thank the BBB for assisting in my complaint with Jeff Wyler Toyota Clarksville, 18828473. After a week of negotiation and the advice of an attorney, the General Regional Manager offered to rescind the contract and take the car back. I was refunded my full downpayment of $12,000 and will be taking my business elsewhere. Throughout the ordeal it was found that Jeff Wyler did not have the proper paperwork on file to transfer the title. Before the GM was involved, the financial manager offered to refund the price of the uncharged items. When I asked for the paperwork to review I was sent a blank document to sign and return for her to fill out. Needless to say, I did not. It is no surprise that this dealership has a D- rating with your organization. 

  Thanks,

  ***** ******

  
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