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Find a Location

Neil Huffman Honda has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Neil Huffman Honda

      1607 Greentree Blvd. Clarksville, IN 47129

      BBB Accredited Business
    • Neil Huffman Honda

      1800 Williamson Ct Louisville, KY 40223-4114

      BBB Accredited Business

    Business ProfileforNeil Huffman Honda

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1985

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Neil Huffman Honda has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Neil Huffman Honda

        1607 Greentree Blvd. Clarksville, IN 47129

        BBB Accredited Business
      • Neil Huffman Honda

        1800 Williamson Ct Louisville, KY 40223-4114

        BBB Accredited Business
      Location of This Business
      1607 Greentree Blvd., Clarksville, IN 47129
      BBB File Opened:
      4/1/1984
      Years in Business:
      40
      Business Started:
      4/1/1984
      Business Started Locally:
      4/1/1984
      Business Incorporated:
      4/1/1984
      Accredited Since:
      6/1/1985
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Mr. Shane Huffman, Managing Partner
      • Ms. Kim Huffman, Managing Partner
      • Ms. Jean Maley, Chief Compliance Officer
      Contact Information

      Principal

      • Mr. Shane Huffman, Managing Partner
      • Ms. Kim Huffman, Managing Partner

      Customer Contact

      • Ms. Jean Maley, Chief Compliance Officer
      Additional Contact Information

      Fax Numbers

      • (812) 284-3241
        Other Fax

      Website Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      May 2023 My wife and I purchase a brand new 2023 Honda Accord. The sales person asked us at least 3 times if we wanted to purchase the 100,000 mile extended warranty. We declined. In the Finance Office we were asked several more time by *** ****** about the 100,000 mile extended warrant and he recommended it. The car came with a 3 year/ 36, month warranty and a 6 year/ 60,000 mile warrant. My wife and I are in our late 60's and I began thinking about this 100,000 extended warranty, and that it could last maybe 8 or 9 years, possibly 10, and may out last me. This more than likely be our last new car, So after looking at all the finance numbers, we did get a trade in of $6981.46. a healthy down payment and we both have very good credit scores. We are payment buyers and the payments were a little more than we wanted, so we went with the 72 month plan, ( 6 years ) and so I decided to add the 100,000 mile EXTENDED warranty and on the receipt it clearly shows I paid an additional $2,000 to pay for the $1,922 cost of the extended warrant. At this time we have still not received the Extended warrant contract, and in fine print I learned the Extended Warranty had an expiration date of May 25 2028. At no time was I ever told the Extended warranty would expire in just 5 years. I contacted the dealership and spoke with several people there including the Finance Manager who told me that he remembered telling me back in May of last year that the 100,000 mile extended warranty had a expiration date and of only 5 years. So basically I am paying for the 3 year 36 month warranty as well as the 5 year 60,000 mile warranty as that 5 year 60,000 mile warranty expires the same date as my 100,000 Extended Warranty. I was offered the $1,922 back, and I asked about the finance charge that I have paid on that amount ** ****** stated that that request was REDICULOUS . From ********* *********** ********** ** *********** ******* ******** ****** ****** ******
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Melissa H

      1 star

      10/27/2022

      I went to the dealership and ordered a ***** Civic hatchback on April 2nd. I was told that it would probably be July before it came in, but there was no guarantee it would arrive then. When I emailed a month or so later to see if we were still on track for July, I was told we were not and that the Civic was currently out of production. I called again a few months later and was told the production date was now November and the car should arrive in December. I called again (PLEASE NOTE THAT THE DEALER NEVER MADE THE INITIAL CONTACT TO LET ME KNOW THE STATUS OF THE CAR I ORDERED BUT ONLY RESPONDED WHEN I WOULD CALL TO CHECK), and was then told that it would no longer be produced until December, that it was no longer a 2022 but a 2023 and they would not honor the price we agreed upon when I rendered my down payment. They said they could no longer tell me what the price of the car would be but they had a 2022 coming in that was a step above my car that I could buy. (Looks to be about $4,000.00 more than the car I ordered from the brief glance I took). Had I had any idea, I would have gone with Ford who, from what I am told, guarantees the price that was given when the deal is made, or Toyota. Now I am not sure what to do, particularly since I have no idea what they will charge for the car I ordered or if it will even ever arrive. I know the Pandemic changed things and that there is a chip shortage, but it seems to me a very poor way to conduct business and I will certainly not be recommending them to friends and family.

      Neil Huffman Honda Response

      11/07/2022

      Thank you for your comment. I deeply regret that you are dissatisfied with your recent experience with our dealership. Unfortunately, due to supply chain issues, the delivery of new vehicles is taking longer than ever before. I have attempted to contact you regarding the Civic you ordered and will look forward to hearing back from you.

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