ComplaintsforCraig & Landreth Clarksville

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Bought a 2006 corvette convertible from them and had a rattle underneath. I was told by them it was just the exhaust. Took it to get the rattle fixed and I was told it's not the exhaust but the torque tube which is a very expensive fix. Now they want me to pay half the bill to fix it after the owner of the dealership gave me a 30 day warranty on the drive train. I hadn't had the car 2 weeks and took back to them and now they have had it for a week and a half and have done nothing. The don't answer my calls or return them in a timely manner. I spent 25 thousand dollars on this car and shouldn't have to fix anything. The car only has 60 thousand miles. They have lied to me and defrauded me and I want this fixed on them or a complete refund of my money.

  

  Business response

  07/03/2024

  Dear *** *******

  I am writing in response to a Better Business Bureau complaint received on July 3, 2024, concerning the 2006 Chevrolet Corvette you purchased from our dealership on March 13, 2024. We appreciate your business and candid comments, but we must refute the claims that you have been lied to or defrauded during your purchase.

  After you reported an issue with the Corvette post-purchase, our General Sales Manager, ******* ***** * invited you to bring the vehicle to our service center for a thorough diagnosis. During this process, *** ****, our service center manager, and your sales representative, **** ****** maintained communication with you as we investigated your concerns.

  Upon identifying your complaints, we offered to participate in the repair of the Corvette under the 30-day 50/50 warranty at our service center. However, you declined our offer to repair the Corvette at our facility according to the terms of the limited warranty.

  In an effort to resolve the situation amicably, *** ****, per your request, stated that Craig and Landreth Pre-Owned would contribute $2,000 towards the repair at a mechanic shop of your choice. On April 19, 2024, you and *** ***** ******* visited our dealership and accepted these goodwill terms. All parties, including *** *******, yourself, and *** ****, signed a document confirming this agreement. As part of this agreement, Craig and Landreth Pre-Owned would not be responsible for any further repairs beyond this point, as repairs not performed by our service center are outside our control.

  A check for $2,000 (check ******** was mailed to your address as agreed, and it has since cleared our bank account. This action was taken in good faith to support you with the repair costs, even though the vehicle was sold with a limited warranty and you initially declined our offer to repair it under those terms. (full response attached..)

  Customer response

  07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  08/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was told specifically by ***** in their financing department that “you were approved at this percentage rate… however, if you buy this warranty I am able to buy you a better rate through the bank.” I asked her to repeat herself because I didn’t understand. She said the exact same thing again. I ended up signing the contract with the warranty because I needed that lower rate. I later got a call from the dealership saying they put the wrong city on everything so I had to resign. I ask ***** *** to clarify that what she said was true and he said “the lower rate she gave you is what I have already gotten from the bank. That is the true rate. No warranty will change that” he said he “will speak” with her but this is a BIG BUYER BEWARE as she is bold face LYING to people who don’t know any better and it’s forcing them to pay more all based out of a lie which is illegal. ***** ** removed the warranty after it was all said and done but now I’m without a warranty for my car and have completely lost faith in the car buying process. Craig and Landreth should’ve offered to do something to right the wrong considering what she did was ILLEGAL and could’ve terminated the contract and I am 100% confident she is doing this to other customers and has done it to many in the past.

  

  Business response

  08/22/2022

  August 22, 2022

  Better Business Bureau, Inc
  

  13104 Eastpoint Park Blvd

  Louisville, KY 40223

  Re:  Complaint No.     ********
  

  ******* **** vs. Craig & Landreth

  To the Better Business Bureau,

    Craig & Landreth operates with full disclosure and transparency with each customer.  On August 18, 2022, Ms. **** purchased a 2016 **** ****** from Craig & Landreth ***********. Ms. **** was brought back to the dealership on August 20, 2022, due to a clerical error for her address on the paperwork.  While re-signing the paperwork it was disclosed to Ms. **** that she did not have to have a vehicle service contract to obtain an interest rate or a loan on the vehicle she purchased.  Ms. **** declined any additional product, including a service contract, as part of her new contract signed on August 20, 2022.  As an act in good faith the dealership has provided Ms. **** a service contract with no cost to her for the same program, term, and mileage, as she had previously agreed to on her first contract on August 18, 2022 due to her being a previous customer.  Craig & Landreth *********** will do the right thing by its customers.

  Sincerely,

  ***** ** *****
  

  ******* *******

  Craig & Landreth ***********

  cc:       ***** * *****, ***
  

              Owner

• Initial Complaint

  03/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Saturday Feb 18th we bought a 2014 traverse at this dealer and traded in our 2013 Ford Edge. On Sunday the vehicle started having issues. We reached out to the owner and he said bring it back and we will take care of it. So they gave us a loaner to drive around “ it also had issues”. Nearing the end of the week and nobody updating us I spoke with the owner again and he said he would give us our money back but ours had already sold. This turned out to be a lie, it is currently listed on their website as well as others. The owner meet us to pick up the loaner and bring us our belongings. We have still not receive a wireless car charger and we are missing several dollars in change. ** ***** sunglasses was tossed into a box and scratched up. Also I looked at the ****** just to read it and saw where they had “rotated” the tires. They have not, the rear passenger is just where I left it with an arrow because I had plugged the tire. After this it left us with one vehicle and driving all over Kentucky trying to find something for ** **** and kids since we have differing work schedules.

  

  Business response

  03/07/2022

  Regarding the *******. They did purchase a vehicle which they were not satisfied with. After several days, they asked if I would just refund them. We want our customers to be happy, so we agreed to do just that. In the meantime, we already deposited the check they gave us as a down payment. Also, they had a trade and we had sold it on 02/23/2022 so I wrote them a check for what we agreed to on the original deal. I confirmed this all via text on 02/25/2022. I then met them the next day in E-town with the stuff I had removed from the vehicle they ended up not purchasing. I personally got all the change from the console and other items such as sunglasses along with a bag. I put all that together and handed it over to them along with the checks we owed them. As I stated we sold the edge on 02/23/2022 which was then brought back for us to service as part of the agreement with the person who purchased it. That work was completed on 02/28/2022. The Edge was financed through a Bank, and we do not remove vehicles from our inventory till we are funded from the Bank which takes several days to complete depending on what bank we use. Also, regarding the rotating of the tires, that picture was before we serviced the vehicle. We also detailed the vehicle for the customer and that is when we found the charging station. I contacted Mrs. ****** soon as I figured out it was theirs and we are mailing it to them. I have tried to be very transparent with Mr. And Mrs. ******. I have no reason to lie to them. I gave them my personal number for them to contact me. They reached out to me on ******** and I responded immediately to try to resolve the issue. We appreciated the opportunity they gave us, and I wished we had a better outcome. 

  Customer response

  03/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again I feel as though some of these statements are false.  We did not do a down payment, we traded and wrote a check for the remainder.  Our charger was in the Traverse and not found when the Edge was detailed.  We had more change then we received back, and if that's all that was in there then someone else took the change that works there.  Also on February 26th we had a friend who lives near by follow up about our "sold" Edge and was told it was still available, and needed to go through detail and inspection first.  Also if the vehicle was sold in February why would you wait until March to post pics and a price?  My opinion still stands that this business was upset about the Traverse deal and wanted to make sure they received a profit from our vehicle.  We were told over a week ago they would send the charger, we have still not received.
  
  Regards,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩