Complaints
This profile includes complaints for Craig & Landreth Clarksville's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Approximately Jan 9th, 2025, 2 weeks after the vehicle purchase, I contacted *****, the Accounting person that I signed all my paperwork with. When I originally purchased the vehicle, I was "sold" an extended warranty, along with a "gap" insurance. I was kinda told that it was the only was the transaction was going to work. After carefully researching the conditions for the sale, I went back to the dealership to cancel those 2 services. I was asked if I wanted a refund and I of course said, "yes." Here we are, 2 months later and after numerous attempts to contact SOMEONE in charge, in hopes of getting this resolved, I have yet to receive reimbursement or, so much as a phone call to advise me that my Checks were in. I verified with both the warranty company and the *** company that both services have to be reimbursed to me by Craig and Landreth. Every time I attempt to call an d ask to speak to someone with authority on this matter, I gent sent to voicemail. I need assistance on this matter.
Business Response
Date: 03/11/2025
See attached response from the business.Initial Complaint
Date:04/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a 2006 corvette convertible from them and had a rattle underneath. I was told by them it was just the exhaust. Took it to get the rattle fixed and I was told it's not the exhaust but the torque tube which is a very expensive fix. Now they want me to pay half the bill to fix it after the owner of the dealership gave me a 30 day warranty on the drive train. I hadn't had the car 2 weeks and took back to them and now they have had it for a week and a half and have done nothing. The don't answer my calls or return them in a timely manner. I spent 25 thousand dollars on this car and shouldn't have to fix anything. The car only has 60 thousand miles. They have lied to me and defrauded me and I want this fixed on them or a complete refund of my money.Business Response
Date: 07/03/2024
Dear *** *******
I am writing in response to a Better Business Bureau complaint received on July 3, 2024, concerning the 2006 Chevrolet Corvette you purchased from our dealership on March 13, 2024. We appreciate your business and candid comments, but we must refute the claims that you have been lied to or defrauded during your purchase.
After you reported an issue with the Corvette post-purchase, our General Sales Manager, ******* ***** * invited you to bring the vehicle to our service center for a thorough diagnosis. During this process, *** ****, our service center manager, and your sales representative, **** ****** maintained communication with you as we investigated your concerns.
Upon identifying your complaints, we offered to participate in the repair of the Corvette under the 30-day 50/50 warranty at our service center. However, you declined our offer to repair the Corvette at our facility according to the terms of the limited warranty.
In an effort to resolve the situation amicably, *** ****, per your request, stated that Craig and Landreth Pre-Owned would contribute $2,000 towards the repair at a mechanic shop of your choice. On April 19, 2024, you and *** ***** ******* visited our dealership and accepted these goodwill terms. All parties, including *** *******, yourself, and *** ****, signed a document confirming this agreement. As part of this agreement, Craig and Landreth Pre-Owned would not be responsible for any further repairs beyond this point, as repairs not performed by our service center are outside our control.
A check for $2,000 (check ******** was mailed to your address as agreed, and it has since cleared our bank account. This action was taken in good faith to support you with the repair costs, even though the vehicle was sold with a limited warranty and you initially declined our offer to repair it under those terms. (full response attached..)
Customer Answer
Date: 07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration.Initial Complaint
Date:08/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told specifically by ***** in their financing department that “you were approved at this percentage rate… however, if you buy this warranty I am able to buy you a better rate through the bank.” I asked her to repeat herself because I didn’t understand. She said the exact same thing again. I ended up signing the contract with the warranty because I needed that lower rate. I later got a call from the dealership saying they put the wrong city on everything so I had to resign. I ask ***** *** to clarify that what she said was true and he said “the lower rate she gave you is what I have already gotten from the bank. That is the true rate. No warranty will change that” he said he “will speak” with her but this is a BIG BUYER BEWARE as she is bold face LYING to people who don’t know any better and it’s forcing them to pay more all based out of a lie which is illegal. ***** ** removed the warranty after it was all said and done but now I’m without a warranty for my car and have completely lost faith in the car buying process. Craig and Landreth should’ve offered to do something to right the wrong considering what she did was ILLEGAL and could’ve terminated the contract and I am 100% confident she is doing this to other customers and has done it to many in the past.Business Response
Date: 08/22/2022
August 22, 2022
Better Business Bureau, Inc
13104 Eastpoint Park Blvd
Louisville, KY 40223
Re: Complaint No. ********
******* **** vs. Craig & Landreth
To the Better Business Bureau,
Craig & Landreth operates with full disclosure and transparency with each customer. On August 18, 2022, Ms. **** purchased a 2016 **** ****** from Craig & Landreth ***********. Ms. **** was brought back to the dealership on August 20, 2022, due to a clerical error for her address on the paperwork. While re-signing the paperwork it was disclosed to Ms. **** that she did not have to have a vehicle service contract to obtain an interest rate or a loan on the vehicle she purchased. Ms. **** declined any additional product, including a service contract, as part of her new contract signed on August 20, 2022. As an act in good faith the dealership has provided Ms. **** a service contract with no cost to her for the same program, term, and mileage, as she had previously agreed to on her first contract on August 18, 2022 due to her being a previous customer. Craig & Landreth *********** will do the right thing by its customers.
Sincerely,
***** ** *****
******* *******
Craig & Landreth ***********
cc: ***** * *****, ***
Owner
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