Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While we are generally satisfied with the **** it is impossible to purchase parts from them as they do not respond to emails and their computerized phone system never allows you to get to a person!! Are they still in business? We are presently dead in the water with a broken rack and pinion steering box! If possible, please have them email me. Many Thanks

  

  Business Response

  Date: 05/09/2025

  Carl 

     I had one of our represanatives reach out to you via email on 4/25/2025 and we recieved a responce from you I will copy and paste the communication on this responce. My team is based here in ************* ******* and very real. Please communicate with my tech support so that we can assist you with the issue you are having. 

  Please let me know if this has not yet been resolved and I will be happy to assist.

  ****** ************************************** Manager 

   

  Customer Answer

  Date: 05/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/6/2021 was date of purchase. We have had issues with the 4x4 function in a Landmaster L7. Our most recent issue occurred February of 2023. It was due to a recall issue on the shaft of the rear differential. The shaft fracture and the coupler for the four wheel drive wasn't able to activate the four wheel drive. I have had multiple conversations with two managers at American Landmaster since February 2023 most recent email being last week and no reply. Any email I've sent for the last month has had no reply and any voicemail left has had no reply. They have sent me chasing mechanics they claimed would fix it, but all have said they do not work on this particular brand. I am seeking reimbursement or at the very least to have this machine fixed and payed for by American Landmaster since this is an issue caused by their manufacturing flaws. This machine only has 36 hours. Thank you.

  

  Business Response

  Date: 07/02/2024

  ****************,

       I apologize that this has not yet been resolved. Unfortunatley we do not have a dealer in your area to service the unit that being said the closest dealer to service it would be Odyssey Motorsports in Hayden ******** is 216 miles from your zip code. From the last conversations I read it seemed as if you had found someone to do the work but then they backed out. We had sent parts needed because of your decision to use some one you had found. Parts were sent out directly to you per your request. As for the repairs needed, we would rather have a certified dealer to go over your machine and ensure that all work is completed to our specifications. With this being said we do not pay for transportation of your machine as it is stated in our warranty policy. Please let me know what is needed from us to help you get in contact with a dealer near you.

  Customer Answer

  Date: 07/02/2024

   I am rejecting this response because:
  This is NOT a warranty issue. It is a recall issue that is due to poor manufacturing. You told me that it could be fixed at ********* Powersports in ******, ID. You sent me the parts and they rejected the machine because they didn't want to work on it after researching it. My mechanic said the same thing. Please take care of this problem that your company sold me.
  
  

  

  Business Response

  Date: 07/22/2024

  ****************,

     As I mentioned before we will cover the repairs under warranty with no problem. You will need to get this to your nearest dealer as I explained in my last responce. Per our warranty policy which is included in the owners manual we do not cover the cost of pick up and delivery of your vehicle for any warranty repairs. I appologize that the shops you mentioned were not willing to work on the unit. Unfortunately since they are not in our dealer network I cant help with that. If you would like me to assist in making arrangements for a dealer to pick it up, that I can do and have them contact you as to what their charges are for pick up ande delivery.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an L4 4x4 *** new from Land Master *****. After about 3 weeks the engine was bogging down, backfiring, and then shut off. It happened intermittingly so we brought it back to the dealer we purchased it from. A few weeks later I picked it up and the problem returned shortly after. I brought it back to dealer and a few weeks later was called an told it was ready that he was able to duplicate the engine problem and fixed some things he thought would cause it. A couple weeks later the *** was having the same issue and I brought it back to dealer again. I called Land Master main office and was told any issue I had with the *** had to go through the dealer. I asked him what my options were to get away from this ***, to exchange it for another *** of same style, or refund money. Was told that Land Master does not take back *** with problems, and they did not do refunds. Was told that the issue was a Kohler engine problem that ****** would have to deal with. Being a disabled Veteran I was all for buying an American made product, but I have been completely disappointed on how this has been handled. We are stuck with a new ***, paying notes on that we cannot enjoy with any peace of mind.

  

  Business Response

  Date: 03/04/2024

  ********************,

      Per our conversation today I want to assure you that I will be working directly with Premier Lawn Equipment as to why your L4 has not yet been repaired. I am committed to helping you resolve this issue swiftly. As I stated to you via our phone conversation I will update you with the solution as soon as I get more of the details. 

  Customer Answer

  Date: 03/04/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that your commitment to resolve this issue is satisfactory to me and I look forward getting resolution.

  
  

  Thank you.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 2023 EV Crew 2/23 after several calls with AL who assured me the machine was rugged and was tested on hills at its factory and AL believed it would work in my community. This was confirmed by the retailer who (knowing the intended community well) assured me it would work. However, machine quickly overheats and cannot handle even 20-degree slope and on the first ride slowed to stop and then quit, resulting in long walk home and having to get another vehicle down the trail to tow it home. Retailer verified all settings are correct and drove it himself and confirmed it cannot handle hills as advertised by ********** is no dispute with AL or retailer that the machine cannot handle the trail. I then learned the 2023 unit is prone to overheating with those problems fixed on the ******************************************************** the 2023 model. I paid $22.6k (plus upgrades) for a machine I cannot use at all. AL sent me on one goose chase after another, and it took a while to realize that as they initially come across as sincere. The regional representative first told me he would work with the retailer to rectify the situation, but when asked to do so he refused. He said this is a problem between me and the retailer. I will post a video on ******* showing the mild trail it cannot handle about a 20-degree slope, once I coordinate another vehicle to tow me home (again). Heres the worst part though AL says (under About Us on its website) that AL is committed to building Gods kingdom and to always put customers first. As my unbelieving relative says if you buy AL youll have plenty of time to read your Bible on the side of the road as thats where youll be. A company that wont admit they produced a defective machine and then fails to address it sincerely and ultimately makes false statements should take down any reference to glorifying God off its web page as that is worse than selling defective machines and refusing to deal with it.

  

  Business Response

  Date: 12/19/2023

  Our **************** Manager has spoken with this customer and he is working on a solution.  He is reaching out to ********************* and the customer.  Due to the holidays, there won't be any action taken until they can agree on a date to all get together at *********************.  We will not ignore this complaint; it is a definite priority. Thank you.

  Customer Answer

  Date: 12/19/2023

   I am rejecting this response because it is merely a status update and insufficient as a resolution.
  
  
  

  

  Business Response

  Date: 01/08/2024

  **************** and ******** Powersports have agreed to have the unit picked up on the 18th of January for evaluation.  Thank you.

  Customer Answer

  Date: 01/09/2024

   I am rejecting this response because it is merely a status update and insufficient as a resolution.
  
  

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an L7 on 4/13/23. We had issues with the power steering locking in the full turned position on numerous occasions. We returned it to the dealer which had it for over a month. They stated the Landmaster would not sign off on the warranty repair for almost 3 weeks after it was completed. They only signed off after having to contact Landmaster 3 days in a row. We received the unit back stating that they replaced the power steering unit and rack and pinion. It is now 12/8/23 and we are again having the same issue. I also went to do the initial oil change to discover that the oil drain nut is located in a position where you can not get a wrench on it. This is due to the nut being up against the steel skid plate on the bottom of the machine, neither a wrench nor a socket can fit. I further discovered that this engine was not designed to be used in this machine. The company had no record of this type of engine being used, a Kohler EH650. The manual they sent with the machine was for a Kohler 450 and their records indicate the unit was installed with a different model then either of those. I believe this is why the drain nut can not be accessed via the access provided in the skid plate. I have contacted the company numerous times and spoke to a "tech", these people have no idea of how to help and just jot down what your issue is and told me they would have to check on it and would call me back, they never have. I did call back and ask to speak to an actual person who build these so I can get an answer, it goes to voicemail and I never receive a call back. I am unable to change the oil on this machine and the company refuses to help. I would like this defect to be fixed or to be able to return this unit for a full refund.

  

  Business Response

  Date: 12/08/2023

  Below is the email we sent to the customer on *******.  Thank you.

   

  ******************,
  
      I would like to start off by expressing to you that I can understand the frustration you are going thru. I would like to go into our files and review what conversations if any, we have had with your dealer. I could not find that you registered the unit for warranty at least not in your name, email, or phone number I will need some information from you so that I can get to the bottom of the issue.
  
  PIN number on the plate located behind your pedals
  Dealer whom which you purchased the unit from
  Hours on your unit
  Proof of purchase so I can validate warranty
  
  The engine in your L7 is a Kohler ECH650 and we have been using this engine in these UTV's since 2019 so for Kohler to let you know that these engines where not meant for our machines is concerning considering we purchased them from them directly and were involved with our engineers so that they would work properly in our application. If you received the wrong manual I apologize as we install the engine and include the manual that the engine manufacturer provides with each engine. If you are needing a copy of the correct manual you can always visit our website Manuals - Landmaster and find the owners manual and service manual there.
  
  I attached the picture you sent with an arrow pointing at the drain plug that you mentioned had limited access to. I am a bit confused as I have never had a complaint or mention as being inaccessible. An open end wrench should be sufficient enough to use in this matter. 
  
  Please respond back to this email with the information I need to look into this matter and further assist. 
  
  Thank you.

  
  *******************************
  National Service Manager
  ***********   326   **********   www.landmaster.com
  ***************************************************************************
  
  
  IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.

  
  

  Customer Answer

  Date: 12/11/2023

   I am rejecting this response because:  
  If the EH650 is an engine you use regularly then you need to notify the "techs" that answer your phone.  They had no records of ever using that engine and stated my unit showed a different engine installed.  They also had no idea that the units had grease zerks (I asked what kind of grease to use as your manual does not state) they stated that there is no grease zerks and when I asked if she wanted me to send a pic she hung up on me.  Your techs have been unable to answer any questions and the one stated that "just yesterday another employee showed her where an oil dipstick was".
  
  
  I assure you an open ended wrench, nor a socket can fit on the drain plug as it is too close to the skid plate, maybe if I were to remove a rear wheel or a fender and come at it from the top but is that really what I have to do?  And that still does not fix the power steering issue.
  
  
  Attached you will find an email from your company confirming my warrant registration with my name and email, my phone number changed 2 weeks ago.
  
  

  

  Business Response

  Date: 12/12/2023

  Our **************** manager is speaking with ****************** via the phone and actively trying to get this issue resolved.  We are taking action.  Thank you.

• Initial Complaint

  Date:10/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our nonprofit charitable organization purchased an American Landmaster electric *** with funds we received from a ****** The *** has broken down twice within the warranty period. It is at a dealer repair shop at ********** ***********, ***************************** *********************************************, **************.Their repair department has called American Landmaster many times and I have filled out two of their contact forms, all with no replies. ********** *********** service department needs assistance diagnosing the problem with our broken down EV*** but no one at American Landmaster will help him or return his call. This has gone on for 3 months now. I just tried to call American Landmaster and received a message saying they are all in a company-wide meeting?

  

  Business Response

  Date: 11/14/2023

  Attached claim from 01/12/2023 shows work was complete by dealer and issue was resolved. This is the only claim for this unit that has been submitted by the dealer. If the customers unit is still not operational I would recommend they email ***********************************. A response will be provided within ***** hours.

  Customer Answer

  Date: 11/21/2023

   I am rejecting this response because: 
  
  On 10/25/23 I emailed ***************************, the President of American Landmaster. He responded:

  "We will investigate with ******* **********.  I will get you a customer service Rep to work with you directly."
  
  *****************************
  President
  ************     www.landmaster.com
  **************************************************************************

  -----

  No **************** Representative ever contacted me. This problem began in July 2023 within the end of the 1 year warranty. I was told by Flemington ********** *************) where the ***** is in for repair, that there would not be a problem covering the repair under the warranty. They just needed help from American Landmaster with troubleshooting the problem. Now 4 months have passed and our nonprofit charitable farm still does not have the vehicle back for farming operations. We grow and distribute food to the needy. Today, I can't even get the Flemintgon *********** service department on the phone to see if they received the help they needed from American Landmaster..In any event we still do not have our ***** back. Help!
  
  
  
  
  IMPORTANT: The contents of this email and any attachments are confidential. They are intended for the named recipient(s) only. If you have received this email by mistake, please notify the sender immediately and do not disclose the contents to anyone or make copies thereof.
  

  

  Business Response

  Date: 11/28/2023

  ******************************* (customer service) has been given the customer's name and number and will be reaching out to them.  Thank you.

  

  Business Response

  Date: 11/29/2023

  We are trying to contact ******************* at ************.  The number is not valid.

  Customer Answer

  Date: 12/01/2023

   I am rejecting this response because:

  My phone number listed on the complaint is correct and valid as ************. I am currently a remote worker for **************************************. I can also be contacted via work email which is *********************. 
  **********************, your President, emailed "We will investigate with ******* **********. I will get you a customer service Rep to work with you directly." on 10/25/23. No one ever contacted me, I contacted Flemington *********** who was waiting for troubleshooting assistance from American Landmaster to repair our EVUTV. All they did was send him a diagram that was already posted on their website and did not help him with the specific wiring diagram he requested. Our EVUTV has been in for service since July 2023, over 4 months. it was turned in for this its second warranty repair within the last month of the one year warranty.

  
  

  

  Business Response

  Date: 12/01/2023

  ****** has talked with ***** today and let her know that the part needed for the repair was sent to ********** and her UTV is in the process of being repaired.

• Initial Complaint

  Date:11/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a utv from a local dealer to where I live, in July, 2022, I have had several issues with it, American Landmaster keeps telling the dealership to throw parts on it, but it is not fixing the problem, I have called them several times and they will not return my calls, there is not enough room on here for me to explain everything I have had to deal with about this issue, I am trying to file a lemon lawsuit on this vehicle, but the lawyer is telling me that I have to show the paperwork to get anything moving on this, the dealership that I I bought this utv from is saying that American Landmaster doesnt want them to give the customer any paperwork for the warranty work, can you help me get this resolved?

  

  Business Response

  Date: 11/28/2022

  We at American Landmaster are working on this this week

  our service dept will call consumer and dealer and try to get this resolved Tell us why here...

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our landmasters in April of 2022, starting at 30 hrs. We have had issues with how they would start meaning when attempting to start them they would have problems with running and staying running and the brakes. We sent them back to ***** lawn and garden for warranty work. ***** lawn and garden had them for about a week and stated they we perfectly fine. For about 2 weeks we pushed through the running problem just for it to get worse. I reached out to ****** ****************** with Landmaster and also to ************************* Vice President, to try to figure a resolution. They told me that **************************** was a dealer and a warranty center. We had **** tractor do warranty work on the brakes and engine, they adjusted the brakes. After a month of the unit being there we finally got it back, Brakes were still not the best and the vehicle Backfired. At 80 hours the starter stopped working on my unit, I reached out to **** tractor to start a warranty claim on it, they stated to me I would have to bring it in for them to install it. I reached back out to ****** and asked him if they can just send a new starter out before I took it in because I do not want it sitting in a shop for over a month again, he told me to have **** order a new one as warranty and if they had any questions have them call ****** and he would authorize the order then I could just install it. After 2 weeks of not hearing anything I reached out to **** at **** tractor and asked him about the starter and if it was ordered, he stated they will not work on Our units anymore because landmaster has not paid for the last warranty work and were ever we bought them we would have to take the landmaster to them for any work.

  

  Business Response

  Date: 09/12/2022

  American LandMaster will be ordering a starter for the customer.  ********************** will send the starter to the customer at no charge as a warranty concession. 

  The starter is warrantied by the engine manufacturer.  Any warranty work done on the engine components has to be done by a ****** certified mechanic.  That is the reason why American LandMaster did not initially agree to send out a starter to the customer.  However, since the customer is having difficulty getting the work done at an authorized service center, American Landmaster is making this concession and providing the starter to the customer at no charge. 
  

  Customer Answer

  Date: 09/13/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an electric *** from American Landmaster (AML). We had the *** in our garage, charging, with the extension cord provided by AML. We smelled something burning. My husband who is a retired ******* firefighter, was able to pinpoint the smell immediately and we discovered the *** to be on fire, under the seat, where the charging system connects to the battery. Had we not been outside its very likely our garage would have burned down with everything in it. We did some research and discovered that the Chinese made cable/receptacle they use is inadequate and not the proper voltage as labeled and to handle the current. I called AML and was told that I should go through the dealer directly. The dealer picked up the vehicle, removed the burned out wires and replace new ones, which appear to be the same inadequate type that caught fire, per AMLs instruction. AML considers this a solution. I emailed them to inquire as to whether they would be issuing a recall for this part but did not get a response. We also emailed the company to inquire if this has happened to anyone else with no response. We absolutely do not feel safe plugging this in at our home or garage as we dont trust this solution is sufficient. We also believe it is very likely that the entire system was damaged from the fire and want ALM to take this *** back as well as issue a recall so others are not endangering themselves. Had we been charging overnight, at our house, which we have often done, things could have turned out very badly. It has been our experience that American Landmaster does not take this matter seriously, at all.

  

  Business Response

  Date: 07/20/2022

  Good morning.  I'm sorry to hear that the customer is having problems with their UTV.  From discussions with the dealer and the regional sales manager for the territory, it is my understanding that the customer is working with the dealer to resell the unit.  If this is not correct, please let me know. 

  Thank you for providing the information about a suspected defect.  American LandMaster shares your concern for the safety of anyone operating an American LandMaster UTV.  Our engineering and service teams are evaluating this incident and will ensure that any safety issues are corrected in a timely manner.

  If customer would like to speak with me directly, my direct line is ********************. 
  

   

  Thank you,

   

  *****************************

  Controller

  American LandMaster
  

  Customer Answer

  Date: 07/20/2022

   I am rejecting this response because:
  
  My husband and I do not feel safe using the **** We feel that we narrowly dodged a bullet by being in the vicinity when the charging system was on fire. It is for that reason that the dealer offered to have the vehicle sit on his lot. He does not have a buyer so at this time, we are out $17,000 as well as the use of a vehicle to use for working on our farm.  
  

  

  Business Response

  Date: 07/21/2022

  Thank you for the response. 

  Is the dealer just allowing you to store the unit on his lot or is the dealer actively trying to resell the unit on your behalf?
  

  Customer Answer

  Date: 07/25/2022

   I am rejecting this response because:
  No, the dealer is not actively trying to sell.  He has informed me that he will no longer be able to keep on his lot, due to insurance issues. He is not advocating for me.
  I left a message for you on Friday but did not receive a return call.  

• Initial Complaint

  Date:06/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased L7 Trail...don't ride it on a trail...it is not built for anything but smooth flat paved surface.First two rides each ended in dealer repairs to make it serviceable again.Third ride ended in the vehicle catching fire. Gas caps leak. Dealer had previously replaced one for us. Official fire report shows drive shaft snapped causing an electrical fire which went up under seat below driver. Operator did not know he was on fire until two other riders stopped him. A bottle of water and a bottle of Pepsi were required to extinguish the spreading fire.Now dealer has locked up our vehicle and will not allow us to even look at it. AFTER SERVICE REPS FROM ******* inspected the vehicle in person and made up a story about operator and accelerant being used to start the fire.We have an attorney now and no one will talk to us or return our property. The customer service representative ** ******* hangs up on **. The shop owner pretends he is not in the building.

  Customer Answer

  Date: 06/22/2022

  Yes, I have retained an attorney. 

  You will also see that I attached the fire incident report. 

  Customer service rep lied to us and hangs up on us when we try to talk to him. 

  Dealer will not allow us to even view the vehicle. It is under lock and key. 

  

  Business Response

  Date: 06/29/2022

  Good afternoon. 
  

  
  

  The dealer is in the process of issuing a refund to the customer.  If the customer still needs assistance obtaining the refund, customer can contact me directly.  I can be reached at ************************** or at ************************************* or through the BBB site.
  

  
  

  *****************************

  Controller

  American LandMaster