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Business Profile

Roofing Contractors

DC Home Exteriors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired a contractor to remodel our porch almost a year ago and they haven't even started yet. Their communication is poor and they have repeatedly pushed back the start date and admitted to skipping us on at least one occasion.

  • Initial Complaint

    Date:10/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into a contract for complete siding replacement on 7/3/2024, contract noted work would begin mid-late August, 2024. Paid 60% ($15,058) down and work has not yet begun. Correspondence with owner is one excuse after another as to when they will begin.

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for service that was not initiated or completed. Ongoing reschedule of project date by business owner to complete work. Initially scheduled for late September/early October . Rescheduling proceeded through July. No work initiated. We requested to cancel contract with full refund. Owner agreed to cancel and provide full refund, however, 2 months have passed and no refund (full or partial) received. This business owner advertised A+ BBB rating on their work vehicle.

    Business Response

    Date: 10/22/2024

    I am working on trying to resolve this issue with the customer

    Customer Answer

    Date: 10/23/2024

    We are rejecting this response because: No resolution (full refund) received from July 2024 cancellation request due to year old work order with deposit and job not initiated.

    July 2024 a contract cancellation and full refund request (sent via certified mail) was initiated by **** and ***** *******. August 5, 2024 ***/DC Home Exteriors sent an email acknowledging the cancellation and refund on or before 8/30/2024. To date no refund amount has been received. The attached includes the cancellation details and email communication (8/5-24 - 10/22/2024) between us and ***. This includes us reaching out for updates (7) and ***** responses (15) over the course of a over a month and 1/2. To date no refund received, only communication related to delays in payment. This has caused financial hardship and delays in further updates to our home due to money tied to this project (down payment) since July 2023 (15 months).

    Thank you,

    **** and ***** *******

This business is not BBB accredited.

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