ComplaintsforEl Camino Real
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and I went to dinner and were charged 54 dollars for a meal that was supposed to be 20 dollars. We were told we would receive a refund. We never have. We have spoken to managers and contacted our bank. We would like to be refunded 34 dollars as we have been over charged. This accorded in Early September 2022. The bank has a copy of our receipt as we have disputed the charges but the restaurant refused to give them any information to help with getting us a refund.Business response
11/01/2022
Company states there is no refund due as the consumer signed the receipt. (see attached)
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.