Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order#********. I tried to cancel it and this company ignores you and plays this game that they within one second shipped it out, not true, they just want to do everything in their power to keep your money. Then we go to phase 2 of dealing with this problem company when you don't get the package, they run the other way and tell you it's not their problem when the shipping company off their shipping account may have screwed up. Their customer service seems to be run by a ******. As you can see from their past complaints they absolutely take no ownership for any problems associated with buying from them. I can already tell by all the bad reviews that this the way of life with this company. I have seen this type company before, what happened them is that the State Attorney in that particular state went after them and closed them down. My order amount was only $28 yet these cheapskates want to do nothing. This is not a company you can risk buying expensive parts from.

  

  Business Response

  Date: 06/07/2024

  Complaint ID* ********
  
  Conciliation Department, 
  
  We are responding to Complaint ID # ********. The customer placed an online order on May 17th. The customer's order had shipped and the customer then contacted us the next day, in the afternoon, by replying to a No-Reply email stating that he needed to cancel the order. Our customer service people never saw this email. Then more than two weeks later the customer, again replying to the same No-Reply email, and said that he never received the part. 
  
  The only reason we were made aware of his requests was that our IT administrator ran across his replies by pure chance. 
  
  We can be reached anytime at ***************************** or through our website on our "Contact Us" page  ************************************************* The customer never attempted to contact us except through the No-Reply email. 
  
  The Tracking detail clearly shows the order was delivered to the customer on May 20th on tracking number # **********************  (please see attached Carrier tracking detail) but the customer waited over 2 weeks to claim it was not received.  Then when we asked the customer to immediately contact his local post office he refused. Instead his replies were threatening (please see customer responses attached). 
  
  This case is not about the amount of the order, we care about all customer orders regardless of the amount. We are unable to issue a refund for an order that was clearly delivered. We were never contacted and this claim was made over two weeks after delivery. Again we would urge the customer to contact his local **** **** ****** and have them do a location Scan,  they can tell him exactly where the carrier was when they scanned the package and where they left it. 
  
  Thank you 

  Customer Answer

  Date: 06/10/2024

  
  Complaint* ********
  
  I am rejecting this response because:

  THIS BUSINESS IS NOTHING BUT CONARTIST LIARS. I DID EMAIL ***************************** EVERY SINGLE TIME. NOW THEY ARE LYING THAT I DID NOT EMAIL THAT EMAIL SO THEY COULDN'T CANCEL THE ORDER. LIAR CONARTIST BUSINESS. THE TRACKING DOES NOT SHOW ANYTHING CLEARLY IS SHOWS IT WAS DELIVERED TO A ZIP CODE ***** THAT DOESN'T MEAN ANYTHING. IT DOESN'T MATTER WHEN I NOTIFY YOU ABOUT THE ORDER IF IT IS NOT DELIVERED, OF COURSE I AM NOT GOING TO BE AWARE OF IT RIGHT AWAY ESPECIALLY WHEN I EMAILED TO CANCEL IT.  WHAT A CROOK DEGENERATE PEOPLE YOU ARE. REFUND OR STATE ATTORNEY COMPLIANT AND CHARGE BACK.

  

  Business Response

  Date: 06/12/2024

  As we explained in our initial reply, the customer placed his order on May 17th. The order had shipped. The customer replied to the No-Reply email the following day in the afternoon. As the original email was sent to the No-Reply address, our customer service people never saw this email. Even if they had the order had already been shipped by that time.
  
  Again we urge the customer to contact his local **** **** ****** and have them do a location Scan they can tell him exactly where the carrier was when they scanned the package and where they left it. 
  
  Unfortunately as you can you can see by the customer's tone this reflects the customer's temperament throughout any and all communications with our company
  
  Thank you 

  Customer Answer

  Date: 06/16/2024

  
  Complaint* ********
  
  I am rejecting this response because:
  YOU ARE A IRRESPONSIBLE, CHEAP, POOR COMPANY THAT TAKES NO ACCOUNTABILITY FOR ANYTHING. THAT IS WHY YOU HAVE DONE THE SAME SPIN GAMES WITH EVERYONE THAT HAS FILED A BBB COMPLIANT AGAINST YOUR  SCAM COMPANY.  YOU ARE THE DEFINITION OF DEGENERATE RECKLESS AND IRRESPONSIBLE CONARTIST SCAM COMPANY. I WILL DO A CHARGE BACK AND FILE A COMPLIANT AGAINST YOU YOU WITH YOUR STATE'S STATE ATTORNEY OFFICE. IT'S ONLY A MATTER OR TIME THIS CRAP YOU DO TO PEOPLE EVENTUALLY CLOSES YOU DOWN.

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a clutch kit replacement for my ****** washing machine. After receiving this clutch kit and installing it, it worked for about two washes, and then started making a terrible grinding noise. I emailed customer service asked them for a replacement as this was not working correctly. After going back-and-forth, they finally sent me a new actuator. The actuator was not the problem in this kit. The problem was the cheaply made spring that engages the clutch to start the agitator on the washing machine. This was verified, after I had a ****** certified technician come to my house and fix my washing machine since I couldn’t. They replaced the clutch kit with a certified ****** clutch kit and not a cheap secondary part. My washer has been working completely fine and there has been no catch-up on the clutch kit itself. After emailing *** again stating that my washer was fixed with a part that was correctly made and made of higher quality, he was eager to let me know that his parts never fail anybody, and if you read his reviews, Anytime , he replies to someone it is in the most negative way possible with letting that person know that it’s always their fault. Once I asked to return his product, that is faulty, the return policy states that if the part was ever installed, they will not accept a return on the product. How do you know if a product is going to work if you don’t install it? How do you know that a product isn’t faulty if you don’t install it? They could be a lot better at customer service and understand that maybe once in a while that the customer may be right and all this didn’t have to happen over a $45 part. A quick I’m sorry that this what it should’ve been. Let me offer you a quick refund, and that would’ve been the end of it. They don’t stand behind their product, it’s never their fault, they won’t refund or accept a return on their product, and the customer is always wrong in their eyes.

  

  Business Response

  Date: 05/20/2024

  *** ****** had ordered a part from us for his washing machine that connects to the washing machine's transmission. He contacted us two weeks after receiving it saying it was making the same noise his old part made. We sent *** ****** out a replacement part under warranty. He said it was working fine and he was happy. About one week after that he contacted us again saying the replacement warranty part was making the same noise again. As a retired ********* appliance technician of 30 years, I knew this was not the part that was bad but the washing machine's transmission that is failing and the part he keeps replacing will not solve the issue. If you would just read the customer communication document I provided you will see *** ****** becomes belligerent and then tells me not to respond to him anymore so he would not even allow me to assist him further. I told *** ****** he cold return the parts for a refund but then he really became belligerent after that as you can see in the communications document. I understand he is frustrated but again it is not the failure or quality of the parts he purchased from us, he has a failing transmission in his washing machine and even though he said the new ****** part is working fine it is going to fail too. He will need to replace his washing machine as a transmission typically will cost more than a new washing machine.
  
  Kindest Regards,
  
  *** *****
  CSR Manager
  Speedy Appliance Parts 

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a two parts for my dryer in May of 2023. I received both parts and only needed one to fix the dryer so I sent the unneeded part back. Upon returning the part, Speedy Appliance Parts refused to refund my money or send the part back to myself. I have sent multiple emails requesting my money back or to send the part back with no replies.

  

  Business Response

  Date: 03/12/2024

  I have reviewed your return from June 15th 2023 and do see clearly that the dryer element you returned was indeed installed as the element coils were blue which indicates it had heated up. I also reviewed the video footage of the element being packed and shipped to you and can also clearly see the element was in a brand new factory sealed package. I also noted that you kept the dryer thermostat as you likely found that to be the issue, not the element but either way we cannot resell this part as it had been installed, even if it were not used by you for very long we still cannot resell an electrical part such as this to another customer.
  I also see you contacted us several months later asking for us to return it to you but per our policy that you agreed to we are not obligated to return an installed part as listed below - ITEMS RETURNED THAT DO NOT COMPLY WITH OUR RETURN POLICY
  If you return an item that does not fit within the eligibility requirements listed on this page, you agree that we may designate the item non-resalable. You agree that non-salable items may be disposed of. You agree that we will be under no obligation to return non-salable items to you and also agree that we are under no obligation to issue a refund to you for non-salable items.

  I have included your signed return form where you state you have not installed the items being returned to us.

  Customer Answer

  Date: 03/14/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  The part was never installed and you refused to issue me a refund or return the part. Please show me the video showing the inside of the heating element which would indicate the coils in brand new shape. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 03/14/2024

  As we explained several times, this part was installed and being a retired ********* ********* ********** of 25 years, I personally inspected the return and the element was returned to us installed. I also reviewed the video footage when this order was shipped in June of 2023 and I could clearly see the box that contained the element was brand new from the factory and was not sent to you used as you claimed. You also kept the thermostat which leads me to believe you found out only after installing the element that you only needed the thermostat in the first place. The issue we have as I have explained, again several times, is we cannot resell an electrical part that has been installed and you agreed upon completing the return process that you did not install the part. Our policy is very clear and straightforward on this matter, described below 

   

  INSTALLED MECHANICAL, ELECTRICAL, AND GAS ITEMS
  
  Electrical items are considered installed when any terminals, wires, and/or harnesses have been attached to the electrical item. Electrical items that have been “plugged-in” but have not had power applied to them are still considered installed. All electrical items returned are inspected by technicians for signs of installation.

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order ******** on **************************** 2/22 with expected delivery on 2/29. It's now way overdue and the **** tracking shows that it is in transit between facilities for over a week. Trying to report it to ****, it says it is not eligible to file a report until 2/28, which is clearly in the past. There is no way to contact speedy and I want to make sure this is legit and that they are not fraudulent.

  

  Business Response

  Date: 03/11/2024

  Complaint ID: ********
  
  Conciliation Department, 
  
  We are responding to Complaint ID # ********.  We have not been contacted by Mr. *******. We can be contacted at any time through our website on our "Contact Us Page"  https://****************************/contact-us/
  
  We apologize for the carrier's delay.  We were first made aware of this yesterday March 10th when reviewing a Product review that was submitted. As soon as we read Mr. *******'s review comments we initiated a tracer with **** as well as a claim, we included Mr. *******'s email address as well so that he was notified along with us as to the current status as well as updates.
  
  We have filed all of the forms currently available with **** for your package. We do need to allow **** time to work these, they will contact us once the investigation has been completed.
   
  Thank you
  
  

  Customer Answer

  Date: 04/29/2024

   
  Complaint: ********
  
  I am rejecting this response because: 

  Please review this case again, as I truly believe it is fraud.  The package still never came and the status on USPS cannot be accurate.

  While they provided a contact us page, please review the page.  There is no way to contact them.  I wrote that in the original complaint.  Even if you click cancel, it only shows you a read-only policy.  Again, no way to make contact.

  There is what appears to be a contact us link, but it is disabled.

  
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/29/2024

  Hello,

  USPS confirmed they did indeed lose your package. We issued you a full refund right after you notified us of not receiving the package so I am not sure what else we can do here. You did receive the full refund .. Please see below - 

  Refund from Speedy Appliance Parts, LLC
  
  Receipt #*********
  
  REFUNDED
  $22.45 DATE ISSUED
  Mar 13, 2024, 8:34:47 AM REFUNDED TO
   * ****
  
  This email is to confirm that your refund has been issued by Speedy Appliance Parts, LLC. It can take approximately 10 days to appear on your statement. If it takes longer please contact your bank for assistance.
  SUMMARY
  ***** ********* *** ****************** ****** ***** ****** ******** ** *** *** ***** ******* ** ******

• Initial Complaint

  Date:11/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order then realized it wasn't right. I emailed them right away to just do a refund and not ship it at all. Got no response. Filled out the refund form on their website to refund and not ship it at all. Then contacted PayPal with the same information. Today I received an email they shipped it anyways. So now I will have to pay to send it back and a 20% restock then hope I get my money back after reading all of the other issues everyone else has had.

  

  Business Response

  Date: 11/06/2023

  Hello,

  Once an order is placed online it prints in real time in the warehouse, this is why we are unable to cancel orders placed online. Your order was shipped within 20 minutes of being placed and is scheduled to be delivered tomorrow (Tuesday November 6th) on tracking number ********************** If you do not want or need the item you can return it by going to our returns center here - ****************************************************

  We apologize for the issue but please understand we ship thousands of packages each day and are unable to cancel an order once it has been placed online as our policy explains below-

  Cancellation Policy
  Once an order is placed, it is automatically sent to processing. We do this so we can ship your order as soon as possible. Unfortunately, this means that we are unable to cancel an order after it has been submitted. We apologize for this inconvenience, and encourage you to speak with us if you have any questions or concerns prior to placing an order.
  In the event, that an order requires additional shipping & handling fees due to contents, size or product/services, or remote shipping destination,  we will contact the customer before the order is shipped. At that time, the customer retains the right to cancel their order. Furthermore Speedy Appliance Parts reserves the right to cancel any order, at any time, that requires any additional shipping charges from the carrier. 

  Kindest Regards,

  ***** ***** 

  CSR Manager - Speedy Appliance Parts 

   

  Customer Answer

  Date: 11/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********-******* ******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/07/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Part was ordered. Box was a little damaged and a screw was loose on the part, but it was not otherwise clearly broken. I installed the product at my first opportunity. After a day of testing it was clear it was not working. I was told they needed to be contacted within 3 days of a damaged item. I did not know it was truly damaged. They then told me I can't return an installed part. How am I supposed to know it was damaged without installing it? This was a ~$120 part to repair my LG fridge's ice maker. Order number ******** placed on Aug 3rd 2022.

  Customer Answer

  Date: 09/09/2022

  [[BBB TRANSCRIPTION EMAIL FROM THE CONSUMER]]

  Hi,

  
  

  The company has responded to my issue and is in the process of resolving the problem. 

  
  

  Please close the complaint as they are working to resolve the problem to my full satisfaction.

  
  

  Best.

  - ***** *****

    Complaint # ********

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2022 I bought 8 washer drive belts totaling in price to $45.95. When I installed the belt the washer only spun for a few seconds then stopped. The motor then started to smell like it was burning. I then noticed the belts were thicker than the original belts. They had not only sold me an imitation but also defected belts that in no way could work for their purpose. I have 30 plus years of experience repairing washers and dryers. I contacted Speedy Appliance Parts by email, because that is the only way you can contact them, I explained the problem and requested a return label to mail them back. Instead they wanted me to pay to ship them back and they would send me other belts. I do not want any more belts from them being that all 8 of them were the same and didn’t work properly. Regardless, they still wanted me to pay to send the faulty products back to them. It is not right for me to pay for a defective product. I called my credit card company(chase) in March to dispute the charges and received a letter from my credit card company stating: “The merchants can provide information supporting the charges during the next two billing periods. If they do not respond during that period our credit will remain on your account.” I then received a second letter from my credit card company stating that my dispute was resolved because the company had never responded. In April I ended up receiving a letter from ********** saying you have an account with Speedy Appliance Parts. The letter stated I owe $128.93. When I called ********** to explain the situation they said they would look into it. Regardless of the call I received a second letter saying I was now past due for the $128.93. I would appreciate any help with resolving this issue. Speedy Appliance Parts order #******** ********** Ref #********

  

  Business Response

  Date: 07/12/2022

  Hello,
  
  
  As explained in our previous discussion, you purchased these belts from us on Feb 7 2022 and six weeks later you contacted us after the 30 day returns period and indicated all 8 belts were bad. I am a retired appliance technician myself so I can assure you I would not install a part 8 different times before realizing there was an issue. You could of simply returned those belts to us for a refund but instead you kept them, filed a chargeback with your credit card and the payment was reversed. Per our terms and conditions you cannot reverse a payment and keep the product, therefore this account was sent to our collections department and you will need to resolve this with them as it is out of our hands. I do apologize for the issue and we do stand behind our products but you could of simply returned the product to us instead of reversing the payment and also keeping the product. Because this account is more than six months delinquent it has to be resolved with the collection agency directly. 
  
  
  *** *
  
  *** *******
  

  Customer Answer

  Date: 07/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Hello, 
  The information that has been stated is incorrect. The belts were ordered on February 7th and received on February 12th. I contacted you on March 8th in regards to the issues. At no point did I refuse to send the belts back. I still have the belts and have been more than willing to return them but I should not have to pay for a product to be sent back that is defective which is why I have been adamant on receiving a return label rather than being charged to send something back that clearly didn’t work for it’s purpose. Rather than listen to my original email with regards to the belts not working you chose to disagree and basically argue with the customer about a complaint. No company would function properly if customer issues and complaints are not taken into accountability which shows the lack of professionalism this company has. This is the only reason why I had to dispute it with my credit card company. Instead of replying to the credit card company when they reached out for information, I was sent to collections. No one is sent to collections in the span of less then two months, but are given approx a 90 days before this action is taken. 
  
  Regards,
  
  ****** ** *****