Business ProfileforLoader Parts Source

November 15, 2022, I spoke with **************** in regards to a new final drive motor advertised by LPS. She stated the drive was new and total price for part, tax and shipping was $4,036.86. Part arrived November 17 unsecured in transit. I sent her an email asking if part was new, again she stated yes. Took part to mechanic, he said it was not new with paint covering dirt. Again she said it was new with year warranty. Mechanic drained oil from motor and it was burnt black oil. Sent her video of oil and she asked why drained oil. Told her to put in recommended oil machine required. Gave her my mechanics telephone numbers to contact him if she had questions, no calls to the mechanic. Numerous emails and calls with no results. December 28, 2022 part was shipped back to LPS. I sent them pictures of the drive motor which did not have any numbers on it except trucking company numbers for transit. January 9,2023, I received an email from ******* advising me to contact ************ After numerous emails to him, I received a call from him stating the part was new, they tested it for an hour and a half, no problems with it, replaced it back on shelf for resale. He stated I did not want it back, refund would be sent in 3-5 business days. January 17, I checked my bank account and found a refund of ********. I contacted LPS accounting and was told I was charged for repairs (on a brand new part). **************** refused to talk to me and no return call from **** to explain the repair charge. The part I ordered was supposed to be new, not used, remanufactured or altered. In my opinion, this is consumer fraud. The part I received was nothing like what they advertised.