Business ProfileforSurf Internet
At-a-glance
Related Categories
Business Details
- Location of This Business
- 228 Waterfall Dr, Elkhart, IN 46516-3668
- BBB File Opened:
- 3/26/2020
- Business Incorporated:
- 10/30/2014
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Surf Broadband Solutions
- Business Management
- Mr. Gene Crusie, CEO
- Contact Information
Principal
- Mr. Gene Crusie, CEO
Customer Complaints
11 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
37 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Andrew M
09/18/2024
Surf Internet Response
09/19/2024
Thank you for bringing your concerns to our attention. We are genuinely sorry to hear about your experience and deeply regret that our service did not meet your expectations.
We understand how frustrating it must be when the installation and service quality do not align with your expectations, and we take full responsibility for ensuring our customers receive the value they deserve. Our goal is to provide reliable service and clear communication, and its concerning to hear that this was not the case.
We would like to resolve any outstanding issues as quickly as possible. Please allow us the opportunity to:
1.Review the details of your installation and service experience.
2.Provide you with a clear explanation of any issues and the steps well take to resolve them.
3.Ensure that you are fully satisfied with the service moving forward.
One of our team members will reach out to you directly to discuss your concerns in more detail. We value your feedback and will use it to improve our services for you and other customers.
Thank you for your patience, and we hope to make this right.
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