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Business Profile

Moving Services

R&W Moving Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/18-19 this company moved my family from an apartment to a house and ******************** from a house to a storefront. Some items were left behind including storage drawers, sawhorses, a baby gate, parts of an easel, etc. Some items were packed improperly, such as ******* in the same box as a crockpot, or a stand of ********** wooden puzzle maps inadequately wrapped so many small pieces were scattered around the back porch and sidewalk and at least one stepped on and broken, and at least one ********** shelf had items dropped and left behind in a pile of trash. I cant unpack the school yet because the previous tenant has not yet moved out, but Im dreading what else Ill find wrong there. The owner has not responded to my efforts to reach out for resolution.

  • Initial Complaint

    Date:05/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 17th I hired this company through Uhaul's website for moving help. They were supposed to arrive at 11am the day of the 17th but were late by almost 2 hours. They never called me to inform me they weren't going to make it on time and when to expect them, I had to call several times to find out if they were coming at all. My main complaint is the fact that during transit my super unprofessional movers damaged two expensive pieces of furniture. Upon calling the company to resolve the issue, the owner answered the phone and once I stated my problem that there were damages to my furniture he then proceeded to pretend that he couldn't hear me anymore before hanging up and blocking my calls. I texted the number stating the issue and that I'd like to be reimbursed for the damages. He ghosted after I sent the proof and refuses totake calls or texts.

R&W Moving Services is NOT a BBB Accredited Business.

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