ComplaintsforR&W Moving Services
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/18-19 this company moved my family from an apartment to a house and ******************** from a house to a storefront. Some items were left behind including storage drawers, sawhorses, a baby gate, parts of an easel, etc. Some items were packed improperly, such as ******* in the same box as a crockpot, or a stand of ********** wooden puzzle maps inadequately wrapped so many small pieces were scattered around the back porch and sidewalk and at least one stepped on and broken, and at least one ********** shelf had items dropped and left behind in a pile of trash. I cant unpack the school yet because the previous tenant has not yet moved out, but Im dreading what else Ill find wrong there. The owner has not responded to my efforts to reach out for resolution.Initial Complaint
05/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On May 17th I hired this company through Uhaul's website for moving help. They were supposed to arrive at 11am the day of the 17th but were late by almost 2 hours. They never called me to inform me they weren't going to make it on time and when to expect them, I had to call several times to find out if they were coming at all. My main complaint is the fact that during transit my super unprofessional movers damaged two expensive pieces of furniture. Upon calling the company to resolve the issue, the owner answered the phone and once I stated my problem that there were damages to my furniture he then proceeded to pretend that he couldn't hear me anymore before hanging up and blocking my calls. I texted the number stating the issue and that I'd like to be reimbursed for the damages. He ghosted after I sent the proof and refuses totake calls or texts.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.