Recreational Vehicles
Forest River Inc.Find BBB Accredited Businesses in Recreational Vehicles.
Reviews
87 Customer Reviews
Review from Lance R
1 star10/04/2024
I have had a 2014 Chaparral since 8/8/24 and have never been able to use it as it has been waiting for warranty parts or waiting to be serviced. I picked it up today 10/3/24 and they had fixed 1. Key that wouldnt work 2. battery that wouldnt charge from 7 wire cable (no red wire had been installed)3. Slideout tipped out 4 inches at the top when making right turns on freeway. Today when I hooked it up to city water following directions it didnt fill the fresh water tank but rather the black 1 tank instead. Again unable to use trailer which is supposed to be our primary residence. I hope I dont have to wait another 3 months to get the problem resolved. I would rate quality and service 0 if it were possible.I thought Coachman made a quality product but I have found that they do not and will not back their product when it has problems.Review from Cory F
1 star09/11/2024
They defrauded me by taking my credit card charged for items I ordered then 2 days later charged an exurbanite amount for shipping.Review from Diane C
1 star08/06/2024
Brand new 2024 Heritage *****. Slides are broken, shower leaks, plus other numerous problems. Forest River will not respond to emails or voice messages. STAY AWAY FROM THIS COMPANY!!!Review from Angel P
1 star07/28/2024
I took my 2015 heartland Rv to repair my slideout and thy had it for 3 months. And they given me the run around that parts on order now going on 4 months and no parts. And now they want to charge me 3 hours at $195.for labor the whole summer with out my Rv.So I picked up because there were no labor bad service. So don't take your Rv for any repair.Review from Stephanie B
1 star07/20/2024
Stay far away from this manufacturer. We purchased a brand new 2022 Forest River 40CDL. Between the water leaks from the ceiling in the first year as there was cracks in the ceiling that came from factory and not caught with the *** to the fridge not ceiling properly and ruining thousands of dollars of food. Worst or the worst is all the floor slides floors are all rotting out. What a waste of $119,000. This company needs to stop ******* and actually take the time to manufacture these correctly. Im deeply saddened with the quality of the product.Review from Chelsea B
1 star07/11/2024
Purchased a brand new camper, and after only three months of owning it the water pump cracked and flood a portion of my trailer. An easy fix, however, Forest River does not make anything easy. There warranty process is no where to be found, and customer service is absolutely atrocious. I have never experienced worst service from a company than I have with Forest River. If I would have known this is how they did business I would have not purchased thee camper I did, brand new at that. I would not recommend them to anyone.Review from John S
1 star07/09/2024
Forest River and Camping World pass the buck back and forth and rip people off. They ripped me off on a bogus $3000.00 prep fee. They did not prep anything, nor will they make good on their warranty. It's a nightmare. I have had a health hazard black water tank even since I brought it. All they do is create policy that prevents it from being fixed???They should not be allowed to be in business.Review from Geoffrey B
1 star07/04/2024
We purchases a 360IBL chaparral in 2015 and after 3 years one of the slides had taken on water and had to be fixed. After 8 years, the other 2 slides took on water the same way and need to be replaced.The dealership said coachman knew about the sealant issues but chose to ignore it due it being too expensive to recall the units.I asked coachman to help with the repairs and they sent me a letter saying I neglected maintenance on the trailer. They didn't even have a look at the trailer before they started blaming lack of maintenance.Review from Brittany S
1 star05/21/2024
Horrible customer service, not easy to work with and their brand new products are junk! Our entire Cardinal *** had to be rewired (5 weeks in shop) at our expense for lodging! The tankless hot water system fried and we went 8 weeks with no hot water! Absolutely terrible! Discrimination as a woman and mother staying in the unit fulltime!Review from Dale S
1 star05/17/2024
Coachmen RV, in our case, is negligent in their manufacturing processes and refuse to take ownership when issues are brought to their attention. We are the original owners of a travel trailer that has suffered extensive water damage (quoted by them at nearly $16k) unbeknownst to us until it was far too late. It was determined that key areas were never sealed at the time of manufacturing and allowed precipitation to seep inside, hidden away until the floor rotted out. Coachmen told us that it must be a lack of maintenance, which is unfounded. When proven otherwise, we were told quite rudely that it's irrelevant whether they did or did not seal it properly at the time of manufacturing because it's out of warranty. The lack of accountability and audacity to hide behind a warranty window for something that is clearly at the fault of their own, is deplorable. It would be unfair of me to not mention that they offered to bring the total cost of repairs down to around $9k, though they know as well as us, that it doesn't make sense to pay that based on the current value of the unit. While I can only speak to our experience, it's come to our attention that this is not an isolated incident. We hope that by sharing our story others will not have to endure the same.
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