We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Recreational Vehicles

Forest River Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Reviews

10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Add now

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

86 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating

  • James N

    03/09/2025

    We moved from ***** to ********** and decided to start our New Mexico time in an RV. We settled on the Sanibel 3952FBWB because we were told the quality was above reproach, and it was designed with families and full-time RVers in mind. We have had NOTHING but issues with this rig since we had it delivered. Our shower floor cracked within the first 2 months, we have random screws just left under the beds, there are outlets that simply stopped working, the *** ports never worked, and we have outlet covers that have started coming out of the wall. We have reached out to every contact we could find and still have not heard back from the company asking for help as the rig is only 7 months old. The sheer amount of problems make me feel we have a lemon. If I could do it over again, I would never even look at a PrimeTime RV ever again.

  • Lance R

    10/04/2024

    I have had a 2014 Chaparral since 8/8/24 and have never been able to use it as it has been waiting for warranty parts or waiting to be serviced. I picked it up today 10/3/24 and they had fixed 1. Key that wouldnt work 2. battery that wouldnt charge from 7 wire cable (no red wire had been installed)3. Slideout tipped out 4 inches at the top when making right turns on freeway. Today when I hooked it up to city water following directions it didnt fill the fresh water tank but rather the black 1 tank instead. Again unable to use trailer which is supposed to be our primary residence. I hope I dont have to wait another 3 months to get the problem resolved. I would rate quality and service 0 if it were possible.I thought Coachman made a quality product but I have found that they do not and will not back their product when it has problems.

  • Cory F

    09/11/2024

    They defrauded me by taking my credit card charged for items I ordered then 2 days later charged an exurbanite amount for shipping.

  • Diane C

    08/06/2024

    Brand new 2024 Heritage *****. Slides are broken, shower leaks, plus other numerous problems. Forest River will not respond to emails or voice messages. STAY AWAY FROM THIS COMPANY!!!

  • Angel P

    07/28/2024

    I took my 2015 heartland Rv to repair my slideout and thy had it for 3 months. And they given me the run around that parts on order now going on 4 months and no parts. And now they want to charge me 3 hours at $195.for labor the whole summer with out my Rv.So I picked up because there were no labor bad service. So don't take your Rv for any repair.

  • Stephanie B

    07/20/2024

    Stay far away from this manufacturer. We purchased a brand new 2022 Forest River 40CDL. Between the water leaks from the ceiling in the first year as there was cracks in the ceiling that came from factory and not caught with the *** to the fridge not ceiling properly and ruining thousands of dollars of food. Worst or the worst is all the floor slides floors are all rotting out. What a waste of $119,000. This company needs to stop ******* and actually take the time to manufacture these correctly. Im deeply saddened with the quality of the product.

  • Chelsea B

    07/11/2024

    Purchased a brand new camper, and after only three months of owning it the water pump cracked and flood a portion of my trailer. An easy fix, however, Forest River does not make anything easy. There warranty process is no where to be found, and customer service is absolutely atrocious. I have never experienced worst service from a company than I have with Forest River. If I would have known this is how they did business I would have not purchased thee camper I did, brand new at that. I would not recommend them to anyone.

  • John S

    07/09/2024

    Forest River and Camping World pass the buck back and forth and rip people off. They ripped me off on a bogus $3000.00 prep fee. They did not prep anything, nor will they make good on their warranty. It's a nightmare. I have had a health hazard black water tank even since I brought it. All they do is create policy that prevents it from being fixed???They should not be allowed to be in business.

  • Geoffrey B

    07/04/2024

    We purchases a 360IBL chaparral in 2015 and after 3 years one of the slides had taken on water and had to be fixed. After 8 years, the other 2 slides took on water the same way and need to be replaced.The dealership said coachman knew about the sealant issues but chose to ignore it due it being too expensive to recall the units.I asked coachman to help with the repairs and they sent me a letter saying I neglected maintenance on the trailer. They didn't even have a look at the trailer before they started blaming lack of maintenance.

  • Brittany S

    05/21/2024

    Horrible customer service, not easy to work with and their brand new products are junk! Our entire Cardinal *** had to be rewired (5 weeks in shop) at our expense for lodging! The tankless hot water system fried and we went 8 weeks with no hot water! Absolutely terrible! Discrimination as a woman and mother staying in the unit fulltime!

Customer Review Rating

1.09/5

Average of 86 Customer Reviews

Contact Information

PO Box 3030

Elkhart, IN 46515-3030

Visit Website
Email this Business
(574) 389-4600

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.