Business ProfileforDometic Corp

As a fire fighter since 98, I know how important fire safety is. In December we had an RV tech check out our furnace and they said its fine! A few months later my wife being smart jumped into action when our 2020 Jayco Northpoint with a Dometic furnace caught fire in February 2023. It was -5 F degrees in **** and I was at the fire station. She called me and said she smelled smoke. Our dog had alerted her and she got the kids and the dog into our truck. She turned off the breakers and the gas, which prevented a total loss of the trailer.When I came home, I found the furnace had burned a hole through the burn chamber and damaged the floor, wires, and pipes. The fire had also melted the water lines, which sprayed water and stopped the fire from spreading. I spent $8,000 to repair the damage and sent the furnace back to Dometic. They refused to reimburse me for anything. ***** also denied any responsibility. I didnt even get a discount on new parts. I hired an RV tech and showed them the receipts, but they didnt care. I only asked for some help with the repair costs, not for extra expenses like lodging and loss of work.Both companies blamed each other and ignored me. I fixed the trailer and sold it. If you care about your family, you should avoid them too. I was lucky that my wife acted fast and saved our family (my wife, four kids, and two dogs). I didnt claim it on the insurance because I thought one or the other would take care of us. It also took months to get denied from Dometic. I didnt have the furnace anymore so insurance would not cover it! So we paid all of this out of pocket!#jayco #JaycoRV #jayconorthpoint #NorthPoint #dometic #DometicOutdoor #dometicfurnace #rvlife #rvfulltime #safteyfirst #familytime #SaveTheChildren #SaveOurChildren #publicserviceannouncement #RVing #safetytips #safety #lifesafety #love #outdoorlife #outdoors #TravelGoals #traveltips #firefighters #fire #customerservice #customersatisfaction Very Dissatisfied Customer.