Business ProfileforOld National Bank

I had a really frustrating experience with this bank. I was out of the country and had my debit card number stolen. I called within 30 minutes of the fraudulent charges occurring to cancel the card. The woman I spoke with, cancelled the card and then informed me that because I caught the charges while they were "pending", they would never be posted to my account. I was then told someone else would call me back and collect the address to get a new card sent to me. Two days later, I received a call from someone who asked which address I would like my new card sent to, I told him the new address (one that was not previously listed on my account due to me living at a temporary address for the summer), and he told me I would receive my card within 7-10 business days. During that conversation, I noticed that the fraudulent charges had been posted to my account, so I asked him to confirm the information that I had received two days prior. He informed me that the paperwork for fraud on those charges was never filed, so he did it at that time. Over 10 business days later, I still had not received my new card. I called again and was informed that my new card was shipped to an address that I have not lived at for five years and not the one I had given the individual when he called me. The woman on the phone apologized, cancelled the new card and informed me she would be mailing a second new card to my desired address. It has been 7 business days and I still do not have the card. This is extremely inconvenient considering I have not had any access to the funds in my bank account for almost a month. I am extremely frustrated with the quality of service that I have received during an already stressful situation. The only positive to this situation, was that the money stolen from me has already been credited back to my account.

Hello, Erin. Old National Bank has received your Better Business Bureau customer review. We appreciate your feedback and take all thoughts and concerns very seriously. We will research the situation described and take the appropriate steps to ensure a positive banking experience. We appreciate you taking the time to bring this matter to our attention for review.