Business ProfileforFinish Line Car Wash

Went to the Evansville location on Burkhart for first time today ( 4/6/2024). Paid $27 for a wash on a week old vehicle. Checked the car after going through, only to find that the front grill and windshield were still dirty. Spoke to a very nice young lady who was manning the purchase kiosk. She apologized and granted us a second wash for free. As we were waiting in line, someone who appeared to be a manager, came to our window trying to upsell us. We explained the situation. He never once apologized, but instead made excuses and tried to pass the blame onto us, implying we had somehow let the car dirt build up. This was a car that was a week old and had hardly been driven, much less been out of the garage. He then spoke to the young lady, who then moved away from the kiosk and he punched in the wash. While he was still there, I motioned her over and thanked her for her professionalism and handed her a cash tip, making sure he heard me thanking her. I hope she didn't get into any serious trouble over her handling things. I also hope, the mgr. instead, rethinks his lack of professionalism. Maybe he needs to be retrained. We'll never go back there. Even after a Second trip through this car wash, the grill was still filthy and whole sections of the rest window were completely missed. Don't waste your money.