Business ProfileforBassemiers Fireplace and Patio, Inc.

This is the second item purchased from Bassemier's and both were not as promised. They charge a premium for everything and promise warranty on new items to get the sale, but when you have an issue, they have ZERO customer service. Buyer beware --- they are not good to you after the sale. I had a $3,000 umbrella that broke in 48 hours (no, I did not have it up in a storm) after promising it stability unless there was a tornado. I slight gust came and it immediately tipped and broke; it was not even storming out. I had to battle to get it returned. They insisted we send photos (we did) then proceeded to ask questions about how we were liable for the damage. It was not up & tied to the base as instructed. Then we had to haul it in for them to look at. So, my husband had to dismantle the entire thing, remove the sand from each bag we had to fill, load it all in our trailer, haul it there at our expense, only to be told they'd have to come and get it after looking at it. So, we hauled it back home, and waited for them to schedule to pick it up. They wanted to give us store credit and I had to place SEVERAL calls to get them to refund my $. Against better judgement, we bought a 42” round Paso Robles gas fire table 11 months. The unit has a cover that is always on, and it’s in a shelter, so it’s not exposed to any elements. When we went to light it, it would not stay lit, so I called them as it's under warranty. Again, we were asked stupid questions does it have gas, been used before, are you following instructions....etc. Yes, to all. Since under warranty they said they'd need to see it to assist with any support. Well, it weights a lot, so that was not an option. They said they could send a tech out. They tech was very nice but gave me a bill for $162 for labor and mileage!! This was never once mentioned to me! I called the office and Anna basically told me to go pound sand, even though she said Patrick should have told me that the "warranty" does not include labor.