We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Eversurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last few days I'm getting constant phones, all from different local area code numbers. When I answered, the representative said she was responding to an online request which I never submitted for a car insurance quote. I stated I did not and please take me of your list, however the calls continue. Several a day.

    Business Response

    Date: 06/10/2024

    Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

    Sincerely, 
    The EverQuote Team

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sent to **** ****** through Allstate Health Solutions and Eversurance for a dental plan and I feel as though I was steered into a scam of sorts with her stating how great this dental coverage was and how it would be a full array of benefit coverage for all of my dental needs with no waiting period. I signed up in January and when my cleaning appointment came up, I found out through my dental office that the coverage that was sold to me didn't cover preventative or even x-rays, which I am due for, and also that there is a year waiting period, all things which I was assured that would be covered by this dental plan. I have been reaching out in emails and phone calls and have received no communication whatsoever, and now I have to start all over again with another company/plan and hope that I can get in to the dentist to be able to complete my preventative appointments. It has been a complete disaster, and I feel like what happened was very dishonest company practices on account of Eversurance and Allstate Health Solutions.

  • Initial Complaint

    Date:03/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eversurance keeps phoning and harrassing me every day.

    Business Response

    Date: 03/24/2023

    We are sorry we did not meet your expectations. We are continuously working to enhance that experience for all users and appreciate your feedback. Your information will be removed from our systems shortly and appropriate partners will be notified of your request as well.

    Sincerely, 
    The EverQuote Team

  • Initial Complaint

    Date:12/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been repeatedly receiving phone calls from Eversurance and similarly names companies since 11/29. I have never used this business, registered with them, and do not answer when they call soliciting whatever information they are trying to obtain. I want all of my information that they somehow stole to be removed from their database and the harassing phone calls to stop. Here is a list of their direct numbers and dates they have called - never leaving voicemails: *** *** **** 29-Nov Eversurance *** *** **** 29-Nov Eversurance *** *** **** 29-Nov Eversurance *** *** **** 29-Nov Eversurance On the same days, I received calls from similar numbers as well: *** *** **** 29-Nov medicareplan.com *** *** **** 29-Nov medicareplan.com *** *** **** Everquote 1-Dec *** *** **** Everquote 29-Nov *** *** **** Smart Match Insurance 6-Dec *** *** **** Smart Match Insurance 30-Nov I have since received the following spam calls and have no idea how to stop this: *** *** **** 15-Dec 833 619 1408 15-Dec *** *** **** 12/14/2022 833 614 1435 12/14/2022 *** *** **** 12/14/2022 833 619 1301 6-Dec *** *** **** 13-Dec *** *** ***** 12-Dec *** *** ***** 12-Dec *** *** **** 12-Dec

    Business Response

    Date: 01/30/2023

    Business Response Dear Ms. *******, We are sorry we did not meet your expectations. Our site uses data and technology to match and connect consumers with a small, relevant set of insurance carriers and agents, out of hundreds in any given area, where they are likely to find savings. On average, we help save consumers over $500 a year on insurance and a majority of the over 10 million visitors to EverQuote each month express satisfaction with our service. Your information was removed from our systems and appropriate partners have been notified of your request as well. Sincerely, The EverQuote Team

  • Initial Complaint

    Date:07/07/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an inquiry on the Eversurance website. I spoke with a representative and told him I was not interested in the services. Subsequently, I received over 30 solicitation calls from Eversurance and their affiliates in 36 hours. I requested to be removed from their list 5 times.

    Business Response

    Date: 08/22/2022

    Business Response Dear Ms. ********, Thank you for reporting this issue. We are very sorry we did not meet your expectations. Your information was removed from our systems and appropriate partners have been notified of your request not to be contacted as well. Please contact us with any questions, or if we can be of any assistance, at **********@everquote.com. Sincerely, The Eversurance Team

Eversurance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.