Complaints

This profile includes complaints for Expressway Dodge, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Expressway Dodge, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Expressway Dodge, Inc.

  5531 E Indiana St Evansville, IN 47715-2854

• 

  Expressway Dodge, Inc.

  300 N Royal Ave. Evansville, IN 47715

• 

  Expressway Dodge, Inc.

  PO Box 15340 Evansville, IN 47716-0340

• 

  Expressway Dodge, Inc.

  200 N Royal Ave Evansville, IN 47715-2863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 11/4/2024 2018 Jeep. Last week started seeing FCW and 4WD messages pop up on the screen. The car was running fine. I called Jeep National line and was told to have diagnostics done. I scheduled an appointment for today, Nov. 4th. My car was running fine! No constant messages on my screen and the system was not in 4WD. My appointment was at 7:30 AM. **** was my account person. At 9 AM, I was told that diagnostics showed a need for a transfer case at a cost of $4K and the part would have to be ordered. I told them that I would have to get a 2nd opinion. When I got into my car..it was not working like it was when I arrived. Lights were now on my dashboard and theb4WD Low light was on which caused my car to drive funny. I went straight back to the dealership. A person came put and show me what was done..a tool was inserted under my steering wheel and info went to ipad. I wanted to know what was done to cause the 4WD low light to come on and was repeatedly told the malfunctioning transfer case. I was told that No n one did anything else except stick the reader in and ran diagnostics That cannot be true. I want them to return my car to me the way that I brought it.in today.

  Business Response

  Date: 11/14/2024

  The customer came into dealership with 4WD messages to be diagnosed. Our technician plugged in with our Scan tool to determine what DTCs were causing the lights to be on and determined that the transfer case is having an internal issue and needs to be replaced. She declined replacement to fix vehicle. We returned the vehicle to her in which she did return to service department stating that the vehicle had “Lights were now on dashboard and the 4WD Low light was on which causing car to drive funny” in which we explained we did not create any problems by scanning for DTCs to troubleshoot. The transfer case needs to be replaced to fix her vehicle.  We have not heard from the customer since that day.

  Customer Answer

  Date: 11/14/2024

   
  ********** ********
  
  I am rejecting this response because: when I arrived ed, my car was operating fine. I was receiving Service electronic stability control message on the dash.  It was running fine and No 4WD lights were on.  When I received my car, all of a sudden it was in 4WD mode!  I drove onto the street and came right back. I would like to view video of all that was done to my car when they took it back to run diagnostics.

  I arrived at the dealership with my car NOT in 4WD and running fine except for the stability message on the dashboard. They pull my car in the back and did something, came out and told me that I needed to replace a item for $4000.  I told them that I wanted to get a second opnion. But when I got into my car, it was not running the same way it did when I arrived.   All I want is for my car to run the way it did when I dropped it off. What ever they did in the back,  caused my vehicle not to run properly.

   

  
  
  Sincerely,
  ****** *******

  Business Response

  Date: 12/02/2024

  Ms. ******* can set up an appointment with ****** ****** in the service department to view the cameras from that day.  

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I literally had problems since I got this and they overpriced it so now I can't even trade it off. They try say it was service but how the tires looked it definitely wasn't they sold me a tire warranty and gas bad tires on it so they couldn't do anything. ** ******* in ***** has worked on it since I got it and it keeps having problems. My tire they couldn't even patch because they said by law it was to bad. So that definitely says the place lied. They also overpriced it and now I can't even trade it off I owe 13000 it's only worth 7000 to sell to a person n less than that to do treads off. I'm a single mom to 4 kids and i can't even trust the vehicle I just got. They need to make it right..

  Business Response

  Date: 11/05/2024

  The 2016 GMC Acadia was traded in to our dealership on 4/6/24.  On 4/15/24 a Used Car Inspection was completed.  According to the repair order (attached) the tires measured 5/32nds in the front & 10 and 7/32nds in the rear.   Tires are considered unsafe when the tread reaches 2/32 in.  The customer purchased the Acadia “As Is” 5/1/24 with 138,382 miles on it.  A tire & wheel service contract was also agreed upon during the purchase. 

  
  On 5/24, she reached out to her salesperson who let her know to contact the phone number on the tire & wheel contract to start a claim for her tires.  She also sent copies of ESTIMATES for service work.  One on a Nissan 100NX, one on a Chevy Traverse & one on the 16 GMC Acadia.  We did send a check to reimburse her for $350 on 6/7 as a good faith gesture, even without proof the work was completed on her vehicle. 

  
  According to the representative for the tire & wheel service contract, on 5/28 the customer called inquiring about coverage.  8/9 called to ask about how to get a repair covered & on 8/19 called to cancel the contract.  No claims were ever initiated, nor did she ever visit our service center.  We issued a refund check for the tire & wheel contract to her lienholder to be applied to loan principle on 8/29.

  
  It is unfortunate that she is having issues with the vehicle & we feel that the $350 reimbursement check for work that may have been completed somewhere else was sufficient.  Since the vehicle was not brought here or a claim filed for the tire issue, there isn’t much more we can do.  We would not knowingly sell a vehicle with issues to anyone.  Our dealership thrives on repeat business & excellent customer service. 

  
  

  Customer Answer

  Date: 11/12/2024

  ** ******* in ***** said there no way it passed the inspection. The wires were showing,  the shafts and everything and Roters were messed up. Not once did they call the mechanic and ask. And shen I told them about it all they said is mechanic lie all the time for them to get work. That's a lie, they look at it for free n u can fix it yourself, have them to or find someone cheaper. 2000 worth of work on it. I can't even trade it because they overpriced the thing. My credit is perfect so I know it's not interest. I owe 13000 with 1000 down n it worth 7000 n trade in is only 4000. Now tell me how that adds up? They need to make it right. 

  Business Response

  Date: 11/13/2024

  2016 GMC Acadia was advertised online at $12890 (proof attached). 

  
  According to the signed Retail Purchase Agreement, this was also the agreed upon price for the vehicle.  Ms. **** opted to purchase ancillary products; Stay Nu, Recovery Key, & Tire/Wheel for an additional $1635.  After taxes & fees of $1311.88 and less the $1000 deposit, the amount that was financed equals $14836.88.  Ms. **** requested cancellation of Recovery Key & Tire/Wheel.  On August 29th, a check was issued to the lienholder in the amount of $829.27 to be applied to the loan.

  
  On May 24th, the salesperson told her to bring the GMC here for us to look at & advised her to call the Tire/Wheel contract number to open a claim.  Neither of these happened.
  

  After responding to multiple (almost daily) negative reviews & her saying she would be getting an attorney.  This is our last response to this matter.

  Customer Answer

  Date: 11/14/2024

  
  Complaint: ********
  
  I am rejecting this response because: I trying to add least trade it n can't even do that with me being so negative. I would be negative 9,000. Even with 1,000 down. How does that add up?
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought 2014 dodge journey from expressway dodge and two blocks down road engine service light came on I call salesman and took 2014 dodge in shop I call see what was wrong it was head gasket I was told by salesman . I also told them windshield was leaking and cruise control wasn't working expressway dodge gave me loaner car I had from better then month and half almost two months . Noone at expressway dodge call tell me my car was done I tried call several times expressway dodge service even told them at service department over computer get ahold of me no response for days I finally got hold of salesman and told them to get hold of me . I tried call general manager and lady at front left several note to *** No response for three days now . I called ** salesman like ten times and even was on hold for 40 mins no response

  Business Response

  Date: 08/27/2024

  It is unfortunate that Mr. ******* had issues with the 2014 Journey purchased from us.  Even though it was purchased 'As Is', we agreed to repair the vehicle. 

  We apologize that the texts (attached) and voicemails that were sent may not have been received, but there were several attempts to let customer know vehicle was ready for pick up.

  Customer Answer

  Date: 08/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: The business did not communicate with me, never explained the problem with the car after the second time it failed, and no mention of reimbursing me for the towing and my brother’s coming to get me from 75 miles away. They should stand by the used cars as they do for new vehicles.

   

  Sincerely,
  
  *********** *******

  Business Response

  Date: 09/12/2024

  Vehicle was towed to our service department & has been repaired at no cost to the customer. 
  The 2014 Dodge Journey is ready for him to pick up, and according to texts, he is aware.  

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle, which was purchased new from this dealership and all maintenance on the vehicle for the last 11 years has been done at the dealership, to the dealership because there was an annoying squeaking noise occurring under the hood; no other issues with the vehicle. The dealership identified an issue with the camshaft, lifters, and rockers which I agreed to have replaced. After the work was completed, I received my vehicle back and it now has a leak/drip occurring. Frustrated with having a leak/drip that is staining my garage floor, I took the vehicle back to the dealership for them to look at. After they looked at the vehicle, they stated that there is a oil cooler and valve covers leak. I want to stress that prior to having any work completed, there was no leak/drip occurring just an obnoxious noise, and the leak/drip started exactly after getting my vehicle back from being serviced for camshaft, lifters, rockers replacement plus spark plugs replaced and an oil change. At the time of the initial servicing, the mechanic even complemented how clean the engine was! My invoice from the initial appointment clearly stats that they took the valve covers off to inspect the cams, confirming they were tampered with during the servicing that was conducted. The service manager & representative that I worked with, are taking the stance that they did not touch the oil cooler/valve covers and that it is pure irony that the leak/drip started exactly after the servicing which took place. I have the invoice that contradicts what the service manager is saying as the invoice stats "take valve cover off and inspect cams". Once the service manager hinted that he did not want to incur the cost of fixing it, I was not satisfied with how Expressway Dodge was handling this. To prevent from getting hostile, I refused to pay just over 1,100 to have a valve cover leak fixed, since it appears to be related to the initial servicing that took place, and left the dealership.

  Business Response

  Date: 05/31/2024

  On February 21, 2024, Expressway Service center replaced Camshafts/Lifter/and rocker arms as noted on repair order *****.   Mr. ****** is correct it does clearly state remove the valve covers, which is necessary for the repairs that we performed.  As noted on repair order ***** dated May 30th, 2024, the technician found two leaks, valve cover gaskets and an engine oil cooler and the price for both repairs was $1072.35.  
  
  Expressway Service Center will warranty the parts and Labor on the valve cover gaskets, but the oil cooler was never part of the repairs made on repair order *****. 
  
  From repair order ***** to repair order ***** the time frame was 3 months and 2,431 miles.  
  
  Expressway Service Center proposal is to fix the vehicle minus the cost of the oil cooler and seal kit $362.15 which was not part of the previous repair.  Expressway strives to have exceptional customer service and appreciate the fact that Mr. ****** has been a great customer.

  Customer Answer

  Date: 06/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  What is the best way to work with the business for obtaining this agreed resolution?  Do I need to contact them at reference complaint ID ********?
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought my husbands Dodge Ram eco diesel with apparent fuel pump problems to this dealership. We were notified of a fuel pump recall from Dodge in June 2022. Monday after thanksgiving the truck broke down. Dealer informed us they could get the truck back on the road until the factory recall fix was given to them by Dodge. We paid them $1400. It broke down with the exact same issue as soon as we picked the truck up. We have tried to resolve this with the dealership ever since. I was informed by the Service manager ***** at 4PM on December 30, 2022 that once the holidays were over he would make some calls to help us. He has not taken my call or returned my voicemails since. I also have left messages for ****** that is ******s "right hand man" and was supposed to call us mid December and left messages today and spoke to a **** and begged him to help us as my husband is now losing his loaner vehicle. No one called. I've left messages for regular dealership management with no response. In my opinion they have stolen $1400 from us since they made repairs that did not fix the truck as promised. It is my opinion that the fuel pump recall was the original problem and they made unnecessary repairs to the truck at our expense and now refuse to help us at all. Please help. This has been going on since November 28. We still owe payments on the truck, pay full coverage insurance and just put $1000 in 4 brand new tires on the vehicle.

  Business Response

  Date: 02/06/2023

  Our service department offered a fix to get vehicle driving and we were authorized to do repairs by the customer. The 2015 Ram Truck has an open recall. The manufacturer, Stellantis has not released the information on the remedy. The *******'s did call Stellantis and was also informed by them that the recall could not be completed at this time. Stellantis did speak with our service director, *****, and asked if we could put them in a loaner vehicle. Unfortunately, due to inventory shortage, we are only able to consider loaners for people that purchased their vehicles from us.
  
  When vehicle broke down after repairs, the service department offered to go get the vehicle to diagnose but was told they wanted to be reimbursed and their vehicle repaired.
  
  Expressway Service and Parts center was working with Stellantis to obtain parts until the recall was released and the remedy was in print.

  Customer Answer

  Date: 02/09/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  We did not turn down an offer for the truck to be picked up and repaired. It was not offered until the day after the business was notified of this complaint. I do feel like we should be reimbursed by the business because they made and charged us $1400 for unnecessary repairs and the truck still had the same exact issue as when the truck was brought to their shop in the first place. When we picked the truck up the girl in the service department relayed to us that the mechanic found metal shavings in the system. We are not mechanics but that is a red flag that there is something wrong with the fuel pump and its components which is under a factory recall. We have asked for two things from them. Help us get this truck repaired and back on the road and we would like to be reimbursed for the repairs as we feel they were unnecessarily repaired as they obviously said repairs did not fix the truck. We feel these components failed because of the factory recall of the fuel system. If the parts this dealer repaired for this truck does not fall under the components part of the fuel pump and components recall, then the replacement of the parts was unnecessary as the mechanic found metal shavings in the system directly related to the fuel pump and components recall. The truck was picked up still broke down and we inquired why the check engine light was still on and it was stated it was on due to the fuel pump recall. We were told it was drivable, so we left with the truck only for it to fail 3 miles from the dealership in the middle of a high traffic road with the same exact problems we brought it to them in the first place. It did not become a sudden new secondary problem. I have repeatedly tried to get this business to make it right and they have ignored us.
  See Attachment/File: ***************

  Business Response

  Date: 03/10/2023

  ******* ******* called us on February 13th 2023 and we made arrangements to have his truck towed to our service department.   On February 14th 2023 we opened repair order ***** and started diagnosis on what it would take to repair the truck.   We communicated with our area manager from Stellantis and he agreed to all parts required to fix the truck.   We also discussed reimbursement for the prior repair and he stated that the Stellantis call center had reached out to handle this.   Mr. ******* picked up his truck on March 3rd 2023 and we verified the truck was operating as designed.